Real-World Case Studies and Customer Success Stories with Kayako

Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us.

Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us.

Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us.

Since setting up Kayako, our support volume has grown by a factor of 10, and Kayako grew gracefully with us.

Our central IT section were blown away with what Kayako could do for them.

As an enterprise, we needed the absolute best tools available. If you’re thinking helpdesks, you should think Kayako.

Our central IT section were blown away with what Kayako could do for them.

As an enterprise, we needed the absolute best tools available. If you’re thinking helpdesks, you should think Kayako.

All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.

Our central IT section were blown away with what Kayako could do for them.

All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.

As an enterprise, we needed the absolute best tools available. If you’re thinking helpdesks, you should think Kayako.

All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.

Our central IT section were blown away with what Kayako could do for them.

As an enterprise, we needed the absolute best tools available. If you’re thinking helpdesks, you should think Kayako.

All in all, Kayako is hands-down the most feature-rich, user-friendly and flexible platform I’ve come across for customer support.

AI in customer service helped an Asian bank double its use of self-service channels. The bank saw a 40-50% drop in service interactions. Cost-to-serve went down by over 20%. AI made support more effi...cient and scalable. Customers got faster, easier help. The bank improved both experience and costs.
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Kayako helped Trilogy, a B2B software group, cut support ticket volume by 80% in just 90 days. The switch from Zendesk to Kayako reduced average ticket age from 17.6 hours to under 2 minutes. Trilogy... saved $5 million annually and redeployed 69 agents. First-touch resolution jumped from 58–60% to 91%. Kayako's AI-driven platform automated most ticket handling, slashing human effort by over 80%.
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Delivering improved multi-channel customer support with Kayako live chat, social and self-help

Delivering improved multi-channel customer support with Kayako live chat, social and self-help

Delivering improved multi-channel customer support with Kayako live chat, social and self-help

Delivering improved multi-channel customer support with Kayako live chat, social and self-help

How Toshiba Canada handles more support tickets in less time with Kayako.

How Toshiba Canada handles more support tickets in less time with Kayako.

How Toshiba Canada handles more support tickets in less time with Kayako.

How Toshiba Canada handles more support tickets in less time with Kayako.

In all aspects, Kayako provides Namecheap with value in buckets.

We have started with Kayako software about 6 years ago and now we couldn’t work without it.

We have started with Kayako software about 6 years ago and now we couldn’t work without it.

In all aspects, Kayako provides Namecheap with value in buckets.

Simplifying multi-channel customer service and support with live chat and a shared inbox

In all aspects, Kayako provides Namecheap with value in buckets.

We have started with Kayako software about 6 years ago and now we couldn’t work without it.

We have started with Kayako software about 6 years ago and now we couldn’t work without it.

Simplifying multi-channel customer service and support with live chat and a shared inbox

Simplifying multi-channel customer service and support with live chat and a shared inbox

Simplifying multi-channel customer service and support with live chat and a shared inbox

In all aspects, Kayako provides Namecheap with value in buckets.

Envato is changing the way people learn digital skills and make a living.

Envato is changing the way people learn digital skills and make a living.

Envato is changing the way people learn digital skills and make a living.

Envato is changing the way people learn digital skills and make a living.

Delivering improved multi-channel customer support with Kayako live chat, social and self-help

Delivering improved multi-channel customer support with Kayako live chat, social and self-help

Delivering improved multi-channel customer support with Kayako live chat, social and self-help

Delivering improved multi-channel customer support with Kayako live chat, social and self-help