Invenna: Use Cases, Capabilities & Competitors

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Proven Customer Data Platform Technology with a Unique Customer view across all channels

Invenna Overview

The Data Agency offers a suite of brands focused on technology, data, and analytics, forming collaborative partnerships to tackle complex challenges. This approach helps organizations achieve their desired 'return on data.' By leveraging a Customer Data Platform, businesses can integrate and analyze data from various sources, enabling more informed decision-making and personalized customer experiences. This capability supports growth by enhancing data-driven strategies, improving customer engagement, and optimizing marketing efforts. The Data Agency's expertise in data analytics ensures that companies can effectively harness the power of their data to drive business success.

Use Cases

Customers recommend Customer Case Management, Funnel Analysis, Campaign Management, as the business use cases that they have been most satisfied with while using Invenna.

Other use cases:

Engaging And Following Up
Helpdesk Management
Touchpoint Management
Contact List Management
Lead Management
Lifetime Value Management
Channel Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Invenna.

Other priorities:

Enter New Markets Internationally Or Locally
Increase Customer Life Time Value

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Invenna Use-Cases and Business Priorities: Customer Satisfaction Data

Invenna works with different mediums / channels such as Offline.

Invenna's features include Personalization. and Invenna support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Invenna analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...In this customer case study we ll explain how Invenna enabled Robeco to benefit from one central marketing data warehouse with a complete and accurate customer view. ..." Creating one central data warehouse and a complete customer view for Robeco

"...Analysis Big data Analysis Digital Analysis Big data Analysis Digital Analysis Digital Analysis Visualization Analysis Big data Analysis Visualization ..." Connectors

"...Plan, manage and structure campaigns with ease...." Marketing Automation

Invenna, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Invenna provides a data platform for a 360-degree customer view. Used for personalization, data-driven decisions, and compliance.

Invenna Customer wins, Customer success stories, Case studies

How efficiently Does Invenna manage your Customer Case Management?

What solutions does Invenna provide for Funnel Analysis?

What Are the key features of Invenna for Campaign Management?

How does Invenna address your Engaging And Following Up Challenges?

11 buyers and buying teams have used Cuspera to assess how well Invenna solved their Customer Data Platform needs. Cuspera uses 239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

ANWB - Automotive - Large

The Hague, Netherlands

ANWB needed to screen over 5 million members against sanctions lists. They wanted to automate this process without losing accuracy. With one integrated solution, ANWB now screens members in real time.... This reduced manual work and improved compliance. The solution ensures audit and compliance standards are always met.

Mediahuis - Media Production - Large

Antwerp, Belgium

Mediahuis used the Invenna Customer Data Platform to unify customer data from many sources. This gave them a single view of each customer. They now run automated, personalized marketing campaigns acr...oss more than thirty news brands. Teams in customer service, marketing, and sales use real-time insights to improve customer engagement. Mediahuis achieved 23 million personalized customer interactions with this approach.

Athora Netherlands - Insurance - Large

Netherlands

Athora Netherlands had customer data spread across many sources. Employees could not access all key information, so a unique customer view was missing. They used the Invenna Customer Data Platform to... centralize data from Reaal and Zwitserleven. Now, each brand has a real-time, unified customer profile. Staff can access deeper customer insights for better service.

Robeco - Financial Services - Large

Rotterdam, Netherlands

Robeco used the Invenna Customer Data Platform to simplify its IT setup. Before, Robeco ran only 4 campaigns per year. With Invenna CDP, they now run 200 campaigns each week. The platform gave Robeco... a single view of each customer. This helped them support a new online marketing strategy. Robeco now manages all customer data in one place for better marketing.

KWF Kankerbestrijding - Non Profit Organization Management - Medium

Amsterdam, Netherlands

KWF Kankerbestrijding used the Invenna Customer Data Platform to improve donor communication. The platform helped them create a unique profile for each of their nearly 1 million donors. This allowed ...for more personal and automated messages across multiple channels. KWF aimed to build trust and support while optimizing campaign costs. The solution enabled stronger omnichannel campaigns and better donor engagement.

Het Nederlandse Rode Kruis - Non Profit Organization Management - Large

The Hague, Netherlands

Het Nederlandse Rode Kruis gebruikte het Invenna CDP om donateursdata te centraliseren. Voorheen waren gegevens versnipperd, wat leidde tot inefficiënte campagnes en gemiste kansen. Met een 360-grade...n klantbeeld kon het Rode Kruis gerichter campagnes voeren en donateurs persoonlijk benaderen. Dit resulteerde in 13% hogere conversie op direct mail en een 28% hoger gemiddeld donatiebedrag. In zeven jaar werden 17 miljoen interacties geregistreerd en draaien nu 10 automatische omnichannel campagnes per week.

LEVERAGING CUSTOMER DATA USING CDP TO BUILD A GREAT PERSONALIZATION STRATEGY

Peers used Invenna for customer case management and funnel analysis

Invenna Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.50/5 ★ Read Reviews (5)
Custom Reports	4.22/5 ★ Read Reviews (17)
Analytics	4.15/5 ★ Read Reviews (42)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.50/5 ★ Read Reviews (5)
Custom Reports	4.22/5 ★ Read Reviews (17)
Analytics	4.15/5 ★ Read Reviews (42)

Software Failure Risk Guidance

for Invenna

Overall Risk Meter

Low Medium High

Top Failure Risks for Invenna

Invenna B.V. Profile

Company Name

Invenna B.V.

Company Website

https://invenna.nl/en

HQ Location

Wattbaan 1 3439 ML Nieuwegein The Netherlands

Employees

51-100

Social

Financials

PRIVATE