Invenna: Use-Cases, Insights and Reviews | 2025 Cuspera

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Proven Customer Data Platform Technology with a Unique Customer view across all channels

Invenna Overview

The Data Agency offers a suite of brands focused on technology, data, and analytics, forming collaborative partnerships to tackle complex challenges. This approach helps organizations achieve their desired 'return on data.' By leveraging a Customer Data Platform, businesses can integrate and analyze data from various sources, enabling more informed decision-making and personalized customer experiences. This capability supports growth by enhancing data-driven strategies, improving customer engagement, and optimizing marketing efforts. The Data Agency's expertise in data analytics ensures that companies can effectively harness the power of their data to drive business success.

Use Cases

Customers recommend Customer Case Management, Funnel Analysis, Campaign Management, as the business use cases that they have been most satisfied with while using Invenna.

Other use cases:

Engaging And Following Up
Helpdesk Management
Touchpoint Management
Contact List Management
Lead Management
Lifetime Value Management
Channel Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Invenna.

Other priorities:

Enter New Markets Internationally Or Locally
Increase Customer Life Time Value

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Invenna Use-Cases and Business Priorities: Customer Satisfaction Data

Invenna works with different mediums / channels such as Offline.

Invenna's features include Personalization. and Invenna support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Invenna analytics capabilities include Custom Reports, and Analytics.

Invenna, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Invenna provides a data platform for a 360-degree customer view. Used for personalization, data-driven decisions, and compliance.

Invenna Customer wins, Customer success stories, Case studies

How does Invenna facilitate Customer Case Management?

How can Invenna enhance your Funnel Analysis process?

What Are the key features of Invenna for Campaign Management?

What solutions does Invenna provide for Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Invenna solved their Customer Data Platform needs. Cuspera uses 239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Het Nederlandse Rode Kruis - Non Profit Organization Management

Invenna CDP helped Het Nederlandse Rode Kruis solve problems with scattered donor data. The platform created a 360-degree view of donors, making it easier to run targeted campaigns. The solution enab...led omnichannel marketing and advanced analytics. As a result, direct mail conversion rates increased by 13% and average donation amounts rose by 28%. The organization now has better donor insights and improved fundraising results.

Mediahuis - Media Production

The Invenna Customer Data Platform helped Mediahuis bring all customer data sources together. Mediahuis used the platform to create a 360-degree view of each customer. This enabled personalized marke...ting campaigns and journey orchestration across their brands. Teams in customer service, marketing, and sales could access real-time insights. As a result, Mediahuis achieved 23 million personalized customer interactions.

Robeco - Financial Services

Robeco used the Invenna Customer Data Platform for B2C to support a new online marketing strategy. Their old IT setup made it hard to get a single view of each customer. The new platform brought all ...customer data into one place. This helped Robeco move from 4 campaigns per year to 200 per week. The solution made their marketing more effective and data-driven.

KWF Kankerbestrijding - Non Profit Organization Management

Invenna Customer Data Platform for B2C helped KWF Kankerbestrijding improve donor communication. KWF wanted to send perfectly timed and more personal messages to its nearly 1 million donors. They nee...ded a smart platform to centralize all donor data and create a unique profile for each donor. With Invenna, KWF can now automate and personalize communication across different channels. This helps them do more with less money and maintain donor trust and support.

Athora Netherlands - Insurance

Invenna Customer Data Platform helped Athora Netherlands centralize all customer data from its brands Reaal and Zwitserleven. Athora had many scattered customer datasets, making it hard for staff to ...access key information and get a full customer view. By using the Invenna CDP for B2C, Athora now has a unique, real-time customer profile for each brand and employee. This gives deeper customer insights and supports better service. The solution makes it easier to combine and use customer data every day.

Peers used Invenna for customer case management and funnel analysis

Invenna Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.50/5 ★ Read Reviews (5)
Custom Reports	4.22/5 ★ Read Reviews (17)
Analytics	4.15/5 ★ Read Reviews (42)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.50/5 ★ Read Reviews (5)
Custom Reports	4.22/5 ★ Read Reviews (17)
Analytics	4.15/5 ★ Read Reviews (42)

Software Failure Risk Guidance

for Invenna

Overall Risk Meter

Low Medium High

Top Failure Risks for Invenna

Invenna B.V. Profile

Company Name

Invenna B.V.

Company Website

https://invenna.nl/en

HQ Location

Wattbaan 1 3439 ML Nieuwegein The Netherlands

Employees

51-100

Social

Financials

PRIVATE