Intouch CX platform Overview

Liacx-customer-experience-management-software offers tools to measure and improve multi-location customer experiences. Gain a 360° view, resolve issues, and delight customers effectively.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Intouch CX platform.

Other use cases:

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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Intouch CX platform.

Other priorities:

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Intouch CX platform Use-Cases and Business Priorities: Customer Satisfaction Data

Intouch CX platform works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.

Intouch CX platform's features include Embedded Survey Forms. and Intouch CX platform support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Intouch CX platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems...." Peer review

Intouch CX platform, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Intouch CX platform Use Cases

What benefits does Intouch CX platform offer for Collecting Feedback?

Case Studies

Retail

CASE STUDY Large convenience and gas retailer

LiaCX by Intouch Insight helped a large convenience and gas retailer with over 1,500 locations improve customer experience. The retailer used LiaCX to collect and analyze customer feedback and myster...y shopping data. They identified that in-store payment interactions needed improvement. Staff training focused on thanking customers during parting remarks. After the Action Campaign, the retailer saw a 10% increase in customers who felt valued within three months. Compliance with customer service standards also improved.

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Retail

CASE STUDY Leading beer retailer

Intouch Insight helped a leading beer retailer improve its customer feedback program. The company switched from in-person and phone surveys to online surveys for both retail and wholesale customers. ...This change led to a 10x increase in survey responses from retail customers and higher response rates from wholesale clients. Operating costs dropped, and the number of survey questions was cut by 60%. User-friendly dashboards now let the company track customer experience trends and take action based on real-time data.

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Retail

CASE STUDY ABC Fine Wine & Spirits

Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.

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Hospitality

CASE STUDY Concept Hotels

IntouchCheck helped Concept Hotels manage audits and inspections across seven boutique hotels. Before, teams used manual spreadsheets for room checks and operations, which took too much time. With In...touchCheck, they created digital checklists for audits, room inspections, and property checks. Now, results are available in under 8 minutes instead of over 2 hours. The software makes it easy to track performance, share results with staff and investors, and quickly address issues. Concept Hotels can now make better decisions and improve guest experience.

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Intouch CX platform Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.00/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.00/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Intouch CX platform

Top Failure Risks for Intouch CX platform

Intouch Insight Ltd. News

M&A

INTOUCH INSIGHT CLOSES CLEARPOINT SOLUTIONS US ACQUISITION - Yahoo Finance

Intouch Insight has completed the acquisition of ClearPoint Solutions US, LLC, a merchandising company. The transaction, valued at approximately $250,000 in cash, includes a profit-sharing agreement over four years. This acquisition aims to enhance Intouch's revenue growth, with former ClearPoint CEO Sam Hersey joining Intouch to support this goal.

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M&A

INTOUCH INSIGHT LTD. ANNOUNCES A DEFINITIVE AGREEMENT TO ACQUIRE THE ASSETS OF CLEARPOINT SOLUTIONS US, LLC BASED IN ATLANTA, GEORGIA - Cantech Letter

Intouch Insight has signed a definitive agreement to acquire the assets of ClearPoint Solutions US, LLC, an Atlanta-based provider of customer experience management solutions. This acquisition expands Intouch Insights US presence and strengthens its technology-driven service offerings for enterprise clients in retail and hospitality. The deal is expected to accelerate growth and enhance Intouchs competitive position in the customer experience software market.

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Financial

INTOUCH INSIGHT ANNOUNCES 2024 FINANCIAL RESULTS

Intouch Insight Ltd announced its 2024 financial results, reporting an 11% revenue increase to $28.2 million and a 46% rise in EBITDA. The company achieved record profits, with 82% of revenues from the U.S., and net income of $1.4 million compared to a loss in 2023.

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Financial

INTOUCH INSIGHT ANNOUNCES Q3 2024 FINANCIAL RESULTS - Yahoo Finance

Intouch Insight released its financial results for the third quarter of 2024, detailing their financial performance and key metrics.

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Intouch Insight Ltd. Profile

Company Name

Intouch Insight Ltd.

Company Website

https://www.intouchinsight.com/

HQ Location

Ottawa, ON

Employees

251-500

Social

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Financials

IPO