Intouch CX platform Overview

Liacx-customer-experience-management-software offers tools to measure and improve multi-location customer experiences. Gain a 360° view, resolve issues, and delight customers effectively.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Intouch CX platform.

Other use cases:

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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Intouch CX platform.

Other priorities:

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Intouch CX platform Use-Cases and Business Priorities: Customer Satisfaction Data

Intouch CX platform works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.

Intouch CX platform's features include Embedded Survey Forms. and Intouch CX platform support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Intouch CX platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems...." Peer review

Intouch CX platform, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intouch CX platform Customer wins, Customer success stories, Case studies

What benefits does Intouch CX platform offer for Collecting Feedback?

 

Intouch Insight Provides Merchandising and Growth Initiative Update

Intouch Insight announced updates on its merchandising and growth initiatives, including the renewal of a client in the petro convenience industry and the addition of a dedicated salesperson for merc...handising services. The company is also refinancing its BDC Capital loan to support growth, with potential debt increase to $2.6M and deferred repayments until 2028.

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ABC Fine Wine & Spirits - Retail - retail

Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.

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Concept Hotels - Hospitality - hospitality

IntouchCheck helped Concept Hotels manage audits and inspections across seven boutique hotels. Before, teams used manual spreadsheets for room checks and operations, which took too much time. With In...touchCheck, they created digital checklists for audits, room inspections, and property checks. Now, results are available in under 8 minutes instead of over 2 hours. The software makes it easy to track performance, share results with staff and investors, and quickly address issues. Concept Hotels can now make better decisions and improve guest experience.

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Large convenience and gas retailer - Retail - retail

LiaCX by Intouch Insight helped a large convenience and gas retailer with over 1,500 locations improve customer experience. The retailer used LiaCX to collect and analyze customer feedback and myster...y shopping data. They identified that in-store payment interactions needed improvement. Staff training focused on thanking customers during parting remarks. After the Action Campaign, the retailer saw a 10% increase in customers who felt valued within three months. Compliance with customer service standards also improved.

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Leading beer retailer - Retail - retail

Intouch Insight helped a leading beer retailer improve its customer feedback program. The company switched from in-person and phone surveys to online surveys for both retail and wholesale customers. ...This change led to a 10x increase in survey responses from retail customers and higher response rates from wholesale clients. Operating costs dropped, and the number of survey questions was cut by 60%. User-friendly dashboards now let the company track customer experience trends and take action based on real-time data.

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Intouch CX platform Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.00/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.00/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Intouch CX platform

Top Failure Risks for Intouch CX platform

Intouch Insight Ltd. News

Financial

INTOUCH INSIGHT ANNOUNCES 2025 FINANCIAL RESULTS AND UPCOMING WEBINAR

Intouch Insight announced its 2025 financial results, reporting a gross margin increase to 50.3% despite a 10% revenue decline. The company focused on operational efficiency and growth investments, including AI. CEO Cameron Watt emphasized strategic growth initiatives for 2026. A webinar on April 8 will discuss expansion plans.

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Financial

Intouch Insight Ltd. Announces Refinancing of its Existing BDC Capital ...

Intouch Insight Ltd. has announced the refinancing of its existing BDC Capital loan to support its merchandising initiatives and growth activities. The refinancing allows for an increase in total BDC debt to $2.6 million, with deferred principal repayments until February 2028. Monthly interest will be based on the BDC floating base rate plus 4.25%.

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Product

Intouch Insight Provides Software & Technology Update

Intouch Insight is enhancing its software offerings by expanding SaaS capabilities and improving platform functionality. The company is negotiating a pilot agreement with a major North American QSR brand for IntouchCheck and investing in AI automation to boost efficiency. These initiatives aim to support customer adoption in sectors like grocery and petro-convenience.

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Product

Intouch Insight Provides Software & Technology Update

Intouch Insight announced updates on its software and technology initiatives, focusing on expanding SaaS capabilities and enhancing platform functionality. Key developments include a paid pilot agreement with a major North American QSR brand for IntouchCheck and investments in AI automation to improve efficiency. These efforts aim to support customer adoption across sectors like grocery and petro-convenience.

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Intouch Insight Ltd. Profile

Company Name

Intouch Insight Ltd.

Company Website

https://www.intouchinsight.com/

HQ Location

Ottawa, ON

Employees

251-500

Social

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Financials

IPO