Intouch CX platform Overview

Liacx-customer-experience-management-software offers tools to measure and improve multi-location customer experiences. Gain a 360° view, resolve issues, and delight customers effectively.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Lifetime Value Management, as the business use cases that they have been most satisfied with while using Intouch CX platform.

Other use cases:

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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Intouch CX platform.

Other priorities:

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Intouch CX platform Use-Cases and Business Priorities: Customer Satisfaction Data

Intouch CX platform works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.

Intouch CX platform's features include Embedded Survey Forms. and Intouch CX platform support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Intouch CX platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems...." Peer review

Peer review evidence (same sources as the product rating summary)

"...A complete, cloud-based solution that helps you listen, interpret and act on customer feedback and operational data. ..." Customer Experience Software | LiaCX
"...The platform collects and combines feedback data from surveys, social media, call centers, mobile checklists, mystery shopping, operational audits, and integrates data from countless 3rd-party systems...." Peer review
"...A complete, cloud-based customer experience management software that helps location-based companies deliver high-value customer experiences...." Customer Experience Software | LiaCX

Intouch CX platform, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intouch CX platform Customer wins, Customer success stories, Case studies

What Are the key features of Intouch CX platform for Collecting Feedback?

 

Intouch Insight Provides Merchandising and Growth Initiative Update

Intouch Insight announced updates on its merchandising and growth initiatives, including the renewal of a client in the petro convenience industry and the addition of a dedicated salesperson for merc...handising services. The company is also refinancing its BDC Capital loan to support growth, with potential debt increase to $2.6M and deferred repayments until 2028.

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ABC Fine Wine & Spirits - Retail

Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.

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Concept Hotels - Hospitality

IntouchCheck helped Concept Hotels manage audits and inspections across seven boutique hotels. Before, teams used manual spreadsheets for room checks and operations, which took too much time. With In...touchCheck, they created digital checklists for audits, room inspections, and property checks. Now, results are available in under 8 minutes instead of over 2 hours. The software makes it easy to track performance, share results with staff and investors, and quickly address issues. Concept Hotels can now make better decisions and improve guest experience.

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Large convenience and gas retailer - Retail

LiaCX by Intouch Insight helped a large convenience and gas retailer with over 1,500 locations improve customer experience. The retailer used LiaCX to collect and analyze customer feedback and myster...y shopping data. They identified that in-store payment interactions needed improvement. Staff training focused on thanking customers during parting remarks. After the Action Campaign, the retailer saw a 10% increase in customers who felt valued within three months. Compliance with customer service standards also improved.

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Leading beer retailer - Retail

Intouch Insight helped a leading beer retailer improve its customer feedback program. The company switched from in-person and phone surveys to online surveys for both retail and wholesale customers. ...This change led to a 10x increase in survey responses from retail customers and higher response rates from wholesale clients. Operating costs dropped, and the number of survey questions was cut by 60%. User-friendly dashboards now let the company track customer experience trends and take action based on real-time data.

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Intouch CX platform Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.00/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.00/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Intouch CX platform

Top Failure Risks for Intouch CX platform

Intouch Insight Ltd. News

Partnership

Intouch Insight Announces Strategic Expansion into the Grocery Sector ...

Intouch Insight is expanding into the grocery sector through a strategic partnership with Informa to produce a proprietary grocery industry research study. This collaboration will be showcased at the GroceryNEXT conference, positioning Intouch in front of key grocery sector decision-makers. The initiative aims to leverage Intouch's success in petro convenience and QSR industries to capture the grocery market.

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Product

Intouch Insight's 2026 Emerging Experiences Report

Intouch Insight released its 2026 Emerging Experiences Study, highlighting that reliability and operational consistency in mobile ordering are more crucial than speed for customer satisfaction. The study emphasizes the importance of efficient order flow and human interaction in enhancing the customer experience. Intouch Insight suggests that brands should focus on improving order readiness, standardizing pickup processes, and investing in service training to bridge the gap between digital convenience and operational execution.

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Product

Intouch Insight Study Finds Mobile Ordering Success Hinges on Reliability, Not Speed

Intouch Insight's 2026 Emerging Experiences Study highlights that mobile ordering success depends on reliability and operational consistency rather than speed. The study, based on evaluations across nine major quick-service restaurant brands, reveals that late orders significantly reduce customer satisfaction. It emphasizes the importance of efficient order flow, clear pickup processes, and positive employee interactions to enhance customer experience and trust.

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Partnership

Intouch Insight Announces Strategic Expansion into the Grocery Sector; Named Featured Speaker at GroceryNEXT Conference Aug 24-26, 2026 in Chicago

Intouch Insight is expanding into the grocery sector through a strategic partnership with Informa to produce a proprietary research study. This initiative, which includes collaboration with NexChapter, aims to showcase Intouch's customer experience management solutions at the GroceryNEXT conference. The expansion leverages Intouch's success in the petro convenience and QSR industries.

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Intouch Insight Ltd. Profile

Company Name

Intouch Insight Ltd.

Company Website

https://www.intouchinsight.com/

HQ Location

Ottawa, ON

Employees

251-500

Social

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Financials

IPO