Ameyo: Use-Cases, Insights and Reviews | 2025 Cuspera

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Ameyo: Contact Center Software | Call Center Software ..

Ameyo Overview

Ameyo provides advanced omnichannel contact center and helpdesk software capabilities. Features include comprehensive call center solutions to enhance customer service.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Ameyo.

Other use cases:

Communication Management
Segmentation And Targeting
Call Recording
Engaging On Social Media
Scheduling Post To Social Media
Measuring Customer Satisfaction
Competitive Intelligence

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ameyo.

Other priorities:

Increase Sales & Revenue
Improve Stakeholder Relations
Improve ROI
Launch New Products
Improve Consistency
Establish Thought Leadership
Improve Brand Engagement
Scale Best Practices
Increase Customer Life Time Value

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Ameyo Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.

Ameyo's features include Ticketing, Personalization, and Dashboard. and Ameyo support capabilities include Email Support, Chat Support, Phone Support, etc. also Ameyo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services...." Peer review by James M., IT Head, Banking

Popular Business Setting

for Ameyo

Top Industries

Banking
Retail
Apparel & Fashion

Popular in

Enterprise
Mid Market
Small Business

Ameyo is popular in Banking, Retail, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Ameyo Customer wins, Customer success stories, Case studies

How does Ameyo facilitate Helpdesk Management?

What benefits does Ameyo offer for Engagement Management?

What Are the key features of Ameyo for Contact List Management?

What Are the key features of Ameyo for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Ameyo solved their business needs. Cuspera uses 311 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

iMarque Solutions - Bpo

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

Anonymous

Ameyo provided a flexible customer service solution for a client who needed customization as their organization grew. The client wanted a system that could adapt to their changing business needs. Ame...yo worked closely with the client to understand their requirements and programmed the call center software accordingly. The solution helped the client manage customer service more efficiently. The case highlights Ameyo's ability to deliver tailored customer service software.

Cars24 - Automotive

Ameyo helped Cars24 improve their call center operations. Cars24 faced low lead conversion, high response times, and inefficient manual dialing. Ameyo provided an all-in-one solution with better call... connect rates and integrated CRM. The solution reduced turnaround time and improved customer insights. Cars24 now has higher lead conversion and more efficient customer interactions.

Comquest Sdn. Bhd. - Bpo

Ameyo provided its omnichannel helpdesk solution to Comquest Sdn. Bhd. Comquest needed better call monitoring, automated call routing, and easier integration with third-party apps. Ameyo delivered a ...blended call center with inbound and outbound features, CRM and social media integration, and WhatsApp support. The solution helped Comquest track and monitor calls, automate manual dialing, and improve customer engagement. Comquest chose Ameyo for its features and affordable price.

Conneqt Business Solutions Limited - Bpo

Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to a remote customer engagement model. The company faced challenges like low agent productivity, network issues, and scaling pr...oblems. Ameyo’s solution removed infrastructure barriers and improved agent productivity. Managers could track performance with detailed reports. Conneqt scaled its workforce by 75% without extra hardware costs. Productivity and revenue increased dramatically.

Dalex Finance - Financial Services

Ameyo helped Dalex Finance move from a voice-based call center to an omnichannel contact center. Dalex Finance faced issues with low conversion rates, poor reporting, and slow customization. Ameyo pr...ovided a platform with email, call, and chat channels, and enabled smooth migration with zero downtime. Dalex Finance boosted their lead conversion rate from 25% to 60% after using Ameyo. All customer data is now in a single view, making sales easier.