Neocrm Overview

Neocrm offers a mobile-first CRM solution that integrates social platforms and big data technology to enhance field service management. Leveraging its Sales Cloud, Service Cloud, and Field Service Cloud, Neocrm empowers teams to efficiently manage customer interactions and service operations on-the-go. With a focus on real-world applications, Neocrm's platform supports seamless communication between field agents and back-office staff, ensuring timely updates and data-driven decision-making. The Business Analytics Cloud further enables teams to analyze customer data for actionable insights, optimizing service delivery. Trusted by enterprise-level companies, Neocrm's solution is designed to adapt to various industry needs, providing a robust framework for improving customer experiences and operational efficiency.

Use Cases

Customers recommend Engagement Management, Collaboration, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Neocrm.

Other use cases:

  • Customer Case Management
  • Knowledge Management
  • Workflow Management
  • Lifetime Value Management
  • Lead Nurturing
  • Advocacy Management
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Neocrm.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Neocrm Use-Cases and Business Priorities: Customer Satisfaction Data

Neocrm works with different mediums / channels such as Social Media. Mobile. Mobile App etc.

Peer review evidence (same sources as the product rating summary)

"...Seamless Engagement...." CRM, Mobile CRM, Salesforce Automation, PaaS
"...Provide field service workforce with a native mobile app, so that they can collaborate and obtain critical customer/asset information anytime anywhere, increasing the service success rate and improving customer experience. ..." Neocrm CRM Suite Product Overview
"...The Neocrm PaaS is built upon a new generation of mobile internet technology...." Customize applications as you want-Neocrm

Neocrm, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Ingageapp's Neocrm is a next-gen CRM solution using mobile social platforms and big data. It enhances Salesforce Automation and Mobile CRM via PaaS technology.

Neocrm Customer wins, Customer success stories, Case studies

Why is Neocrm the best choice for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Neocrm solved their Field Service Management needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Neocrm Public Evidence Index: 18 Customer Deployments by Industry, Country, Workflow, Deployment Profile and Reported Outcome

Neocrm's Public Evidence Index showcases 18 customer deployments across various industries and countries, highlighting CRM workflow optimization and integration. The index includes detailed case stud...ies from companies like WeWork, Schneider Electric, and Michelin, illustrating CRM's role in enhancing sales, service, and partner operations. The stories emphasize CRM's value in connecting commercial and operational tasks, with a focus on partner-led distribution, field service, and AI-assisted execution.

Read on →

Coloplast - Hospital & Health Care - Very Large

Copenhagen, Denmark

Coloplast used Neocrm to unify sales, marketing, and service operations worldwide. The company replaced fragmented systems with a centralized CRM, improving data accuracy and building a 360-degree cu...stomer view. Neocrm enabled mobile and offline access for field teams, supporting efficient service in hospitals. Coloplast migrated from Salesforce with minimal risk, maintaining business continuity. About 700 users now manage accounts, sales, and service on an integrated digital platform.

Read more →

Coloplast - Medical Devices - Very Large

Copenhagen, Denmark

Coloplast used Neocrm to unify sales, marketing, and service operations. The company replaced Salesforce with a localized CRM, improving data management and compliance. Neocrm enabled mobile and offl...ine access for field teams in hospitals. About 700 users now manage hospital accounts, dealer collaboration, and service through the platform. Coloplast improved collaboration and built a scalable digital foundation for growth.

Read more →

WeWork - Professional Services - Large

New York, USA

WeWork used Neocrm to replace disconnected sales systems and manual processes. The new platform automated lead-to-cash workflows and unified sales, legal, and operations. Real-time inventory and dyna...mic pricing tools removed bottlenecks. Automated contract renewal and amendment features improved visibility and control. Integrated service and work order management boosted efficiency and customer experience. BI dashboards now help WeWork make faster, data-driven decisions for global growth.

Read more →

Veolia - Professional Services - Very Large

Paris, France

Veolia used the Neocrm platform to unify sales, safety, and logistics operations. Before, teams worked in silos with fragmented data and manual processes. Neocrm gave them a single platform for sales... pipeline, incident management, and legacy system integration. Sales teams now track deals and renewals in one place. Incident response is faster with SLA-driven workflows. All teams share real-time data, improving collaboration and decision-making.

Read more →

Veolia - Professional Services - Very Large

Paris, France

Veolia used Neocrm to combine sales, safety, and logistics operations into one platform. Before, their teams worked in separate systems and had trouble sharing data. Neocrm gave them a single view of... all business activities in real time. Sales teams now manage the full customer lifecycle in one place. Incident response is faster and more organized with automated workflows. Teams across functions now share up-to-date data, making collaboration easier and decisions quicker.

Read more →

Get to Know Ingage | Ingage Digital Presentations

Video Thumbnail
lightning

Peers used Neocrm for engagement management and collaboration

Neocrm Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (13)
Analytics

3.90/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (13)
Analytics

3.90/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for Neocrm

Top Failure Risks for Neocrm

Neocrm News

Product

WhatsApp Engagement for Marketing & Sales in Neocrm

Neocrm has integrated WhatsApp into its CRM platform, enabling sales teams to manage customer communications directly within the CRM. This integration centralizes customer conversations, automates engagement, and enhances team collaboration, providing a unified platform for improved sales productivity and customer engagement.

Read more →

Neocrm Profile

Company Name

Neocrm

Company Website

https://www.neocrm.com/en/

HQ Location

237 North Chaoyang Road, Suite 2100, Beijing, Beijing 100000, CN

Employees

501-1000

Social

Facebook Linkedin

Financials

SERIES E