Impero Overview
Here’s the scoop on Impero! We've gathered over 405 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Impero, PowerAddon, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Impero is right for your needs? Our Cuspera AI engine can evaluate how Impero fits your specific business needs, industry, and context. Get your personalized assessment report today.
Impero supports business activities such as:
- Advertisement
- Engagement Management
- Campaign Management
- Measuring Customer Satisfaction
- Contact List Management
Impero can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Improve Digital And Social Presence, Enhance Customer Relationships, Increase Average Basket Value, etc. It can help manage these activities if you use Social Media E-Mail Chat etc. for these needs. As a solution, Impero's capabilities include Alerts: Popups & Notifications, and Personalization.
Impero Financial Services Vertical is its biggest customer base.
Reviews
"...Embed live chat functionality in emails, SMS, online advertising and social media - including Facebook and Twitter. ..." Live Guide Chat for Email, Online Ads & Social Media
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Impero solved their Live Chat needs. Cuspera uses 405 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Impero.
Use Cases
Peers recommend Advertisement , Engagement Management , Campaign Management , as the business use cases that they have been most satisfied while using Impero.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Advertisement with Social Media, E-Mail and Chat |
4.28/5 ★ |
"...Embed live chat functionality in emails, SMS, online advertising and social media - including Facebook and Twitter. ..." Live Guide Chat for Email, Online Ads & Social Media |
| Engagement Management with Chat |
4.45/5 ★ |
"...Customize how engagement on your chat happens on the outside. ..." customize your chat campaigns |
| engaging and following up |
4.29/5 ★ |
"...Engage Online Customers with Proactive Chat...." Proactive chat from Live Guide will engage online customers |
| Campaign Management |
4.46/5 ★ |
"...Live Guide makes it easy to manage campaigns, according to yours needs...." customize your chat campaigns |
| campaign monitoring |
4.04/5 ★ |
"...And because campaign performance is tracked separately for each one, you can make informed decisions about where to optimize. ..." Create multiple live chat campaigns to suit different needs |
| PEER EXPERIENCES | |
|---|---|
| Advertisement with Social Media, E-Mail and Chat |
4.28/5 ★ |
"...Embed live chat functionality in emails, SMS, online advertising and social media - including Facebook and Twitter. ..." Live Guide Chat for Email, Online Ads & Social Media |
|
| Engagement Management with Chat |
4.45/5 ★ |
"...Customize how engagement on your chat happens on the outside. ..." customize your chat campaigns |
|
| engaging and following up |
4.45/5 ★ |
| Campaign Management |
4.46/5 ★ |
"...Live Guide makes it easy to manage campaigns, according to yours needs...." customize your chat campaigns |
|
| campaign monitoring |
4.46/5 ★ |
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 405 insights from peers and experts to help you assess how these Impero use cases fit your Live Chat needs.
Video
Impero ContentKeeper Demo
Popular Business Setting
for Impero
Top Industries
- Financial Services
- Marketing and Advertising
- Entertainment
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Impero to Acquire customers and Increase sales & revenue
Impero Alternatives
Peer and Expert Opinion on Features
for Impero
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (7) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (7) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Impero
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (14) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (126) |
| 24/7 Support | Read Reviews (48) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (126) |
| 24/7 Support | Read Reviews (48) |
| Phone Support | Read Reviews (8) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (16) |
Software Failure Risk Guidance
?for Impero
Overall Risk Meter
Top Failure Risks for Impero
Vendor Profile Details
Company Name
Impero Solutions
Company Website
https://www.imperosoftware.com/HQ Location
Seventh Floor, East West, Tollhouse Hill, Nottingham, UK NG1 5FS
Employees
51-100
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