Impero Overview

Impero offers secure live chat for website visitor communication. It can be customized to meet specific needs.

Use Cases

Customers recommend Advertisement, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Impero.

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Social Media Analytics
  • Lead Qualification: Behavioural
  • Workflow Management
  • Media Buying
  • Capturing Leads
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Impero.

Other priorities:

  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Increase Average Basket Value
  • Improve ROI
See all business priorities See less business priorities

Impero Use-Cases and Business Priorities: Customer Satisfaction Data

Impero works with different mediums / channels such as Social Media. E-Mail. Chat etc.

Impero's features include Alerts: Popups & Notifications, and Personalization. and Impero support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Impero analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Any size company with high volume customer service / call centre, who wants to increase their customer satisfaction...." Peer review from Netop

Impero, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Impero

Top Industries

  • Financial Services
  • Marketing and Advertising
  • Entertainment

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Impero is popular in Financial Services, Marketing And Advertising, and Entertainment and is widely used by Mid Market, Enterprise, and Small Business.

Impero Customer wins, Customer success stories, Case studies

What makes Impero ideal for Engagement Management?

What benefits does Impero offer for Campaign Management?

How efficiently Does Impero manage your Measuring Customer Satisfaction?

Why is Impero the best choice for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Impero solved their Live Chat needs. Cuspera uses 405 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

OMRON Social Solutions - Information Technology And Services

Impero Connect helps OMRON Social Solutions support railway ticket machines and control systems across Japan. Staff use Impero Connect to provide remote support, fix errors, and manage devices at bot...h large and unattended stations. The solution lets them stop ticket sales instantly and check machine status from anywhere. OMRON Social Solutions saves on travel costs and works more efficiently. Their team can now troubleshoot distant locations quickly and improve customer service.

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Frenship ISD - Education

ContentKeeper App Defender helped Frenship ISD stop students from bypassing the district’s web filter. The district faced high bandwidth use and security risks from students using rogue apps. App Def...ender identified and blocked nearly 90 rogue applications, isolating devices until students removed the offending apps. Bandwidth use became predictable, security improved, and policy compliance increased. The district now sees fewer than 100 daily attempts to bypass filters, down from 400-500.

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Canyons School District - Education

ContentKeeper helped Canyons School District improve web filtering for 33,000 students. The district needed better SSL decryption and reporting than their old solution provided. ContentKeeper deliver...ed fast SSL inspection and real-time alerts for harmful searches. The district quickly deployed filtered Chromebooks for remote learning during the pandemic. Parents felt safer, and the district may have prevented student tragedies with timely alerts. Support from ContentKeeper impressed district leaders.

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Hamilton Township School District - Education

ContentKeeper helps Hamilton Township School District keep students safe. The district uses ContentKeeper to scan student web searches for signs of self-harm or violence. Real-time alerts notify staf...f if a student may be in danger. The district has stopped several situations before they became tragedies. Staff and students also get suicide prevention training. Administrators say ContentKeeper is a key tool in their safety plan.

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Fox Creek High School - Education

Impero Education Pro helped Fox Creek High School improve classroom management and IT support. The school needed better tools than AB Tutor for device control, file sharing, and remote troubleshootin...g. Impero Education Pro was set up in just an hour. Teachers now monitor students, keep them on task, and get alerts for risky behavior. The IT team uses remote support and screen sharing to help users quickly. Impero makes technology easier for both teachers and students.

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Jersey Offshore Establishment - Education

Impero Education Pro helped Jersey Offshore Establishment improve safeguarding and classroom management across 49 schools. The government needed a tool to spot issues like bullying and support early ...intervention. Impero provided hands-on training and weekly meetings to help staff use the software. Staff now use keyword detection to identify concerns and tailor support for students. Teachers also use the lock screen feature to keep students focused on lessons.

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Impero ContentKeeper Demo

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Peers used Impero for advertisement and engagement management

Impero Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.69/5

Read Reviews (24)
Analytics

4.54/5

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.69/5

Read Reviews (24)
Analytics

4.54/5

Read Reviews (16)

Software Failure Risk Guidance

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for Impero

Overall Risk Meter

Low Medium High

Top Failure Risks for Impero

Impero Software. Profile

Company Name

Impero Software.

HQ Location

Seventh Floor, East West, Tollhouse Hill, Nottingham, UK NG1 5FS

Employees

51-100

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