ImageRight: Product updates, Customer stories, and Insights | 2026 Cuspera

AMS360 and Vertafore Client Communications help Harbor Brenn Insurance Agencies blend technology and empathy. The agency uses automation to serve thousands of personal lines clients while keeping a p...ersonal touch. AMS360’s quick navigation features make daily work easier and more efficient. Automated renewal review emails get a 42% open rate and high responses, leading to more coverage conversations and increased umbrella policy sales. Vertafore’s solutions let the agency grow while staying connected to its community.
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AgencyZoom helped Wurth Insurance Agency improve efficiency and client satisfaction. Todd Wurth chose AgencyZoom for its robust features and easy customization. The platform automated daily tasks lik...e renewals and claims, saving time for client service. Personalized onboarding made the transition smooth. The agency saw increased revenue and shared its success with other agents. Todd plans to use AgencyZoom for cross-selling and new business growth.
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WorkSmart helped Bowen, Miclette & Britt gain better visibility into their business processes. The agency used WorkSmart to reduce the submission lifecycle. This led to record efficiency for their te...am. The solution improved workflow management for the insurance agency. Bowen, Miclette & Britt saw clear benefits from using Vertafore's WorkSmart platform.
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WorkSmart by Vertafore helped Marshall & Sterling Insurance process over 7,000 hurricane claims after Hurricanes Irma and Maria. The agency used WorkSmart to track processes, report in real time, and... automate information flow. Staff could route work to the right people and manage bottlenecks. The solution increased workflow visibility and allowed growth without adding staff. Marshall & Sterling met client needs during a crisis without overwhelming employees.
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QQCatalyst helped ETA Insurance Group modernize its agency management. ETA moved to a paperless business model and automated many processes. The Agency Intelligence module enabled automated onboardin...g and marketing communications. Employees now respond to simple customer inquiries 80% faster. The agency improved efficiency and delivers a better customer experience.
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