IBM Sterling CPQ Overview

IBM Sterling Configure, Price, Quote (CPQ) automates the configuration, pricing, and quoting of complex products. The process is streamlined and transformed for efficiency.

Use Cases

Customers recommend Proposal & Quote Management, Products & Pricelist Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using IBM Sterling CPQ.

Other use cases:

  • Contract Management
  • Engagement Management
  • Channel Management
  • Lead Management
  • Touchpoint Management
  • Sending & Publishing Communications
  • Advertisement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using IBM Sterling CPQ.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
See all business priorities See less business priorities

IBM Sterling CPQ Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Sterling CPQ works with different mediums / channels such as Mobile. Offline. Point Of Sale etc.

Reviews

"...IBM cpw held representatives like myself, who are in the sales role, manage leads, and pricing quotes the best...." Peer review by User in Marketing and Advertising, Marketing and Advertising

IBM Sterling CPQ, belong to a category of solutions that help CPQ. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Sterling CPQ

Top Industries

  • Media Production
  • Marketing and Advertising
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Sterling CPQ is popular in Media Production, Marketing And Advertising, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

IBM Sterling CPQ Customer wins, Customer success stories, Case studies

Why is IBM Sterling CPQ the best choice for Proposal & Quote Management?

What makes IBM Sterling CPQ ideal for Products & Pricelist Management?

What benefits does IBM Sterling CPQ offer for Helpdesk Management?

19 buyers and buying teams have used Cuspera to assess how well IBM Sterling CPQ solved their CPQ needs. Cuspera uses 110 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CPQ needs.

 

Unity Small Finance Bank Taps IBM to Fast-Track Customer Experience Innovation with Streamlined Application Management - IBM

Unity Small Finance Bank has partnered with IBM to enhance its customer experience by centralizing its API ecosystem using IBM Cloud Pak for Integration. This collaboration aims to streamline applica...tion management, reduce time-to-market for new APIs by 50%, and improve API issue resolution by 30%, leveraging IBM's consulting expertise and hybrid cloud solutions.

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Nedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting

IBM Consulting has collaborated with Nedgia, a Naturgy Group company, to transform Nedgia's customer service using generative AI agents. This project integrates AI into Nedgia's customer service chan...nels, enhancing service quality and efficiency. The AI system automates tasks such as appointment management and meter reading, improving customer interactions and reducing wait times. This collaboration highlights IBM's role in digital transformation and AI implementation.

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Game, set and AI at the US Open - IBM

IBM and the USTA have enhanced the US Open's digital experience through AI and hybrid cloud technology. IBM Consulting's collaboration with the USTA leverages watsonx.data and Red Hat OpenShift to op...timize data management and scalability, achieving 99.999% uptime. This partnership boosts fan engagement and editorial productivity by 300%, showcasing IBM's AI-driven business transformation capabilities.

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Camping World - Retail

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.

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Vodafone - Telecommunications

Vodafone wanted to improve its virtual assistant, TOBi, using generative AI. They worked with IBM to identify key use cases for faster journey building and content quality improvement. IBM led a five...-week project to build an orchestration service using IBM Cloud Code Engine and watsonx.ai. The pilot showed a 99% improvement in journey testing time, reducing it from 6.5 hours to less than one minute. Gap analysis time was reduced to under five minutes per journey. The AI also helped in sentiment analysis, aiming to enhance customer satisfaction.

Read more →

Mitsubishi Motors Philippines Corporation - Automotive

Mitsubishi Motors Philippines Corporation (MMPC) wanted to improve efficiency and reduce reliance on manual processes. They partnered with IBM to implement a digital transformation strategy using SAP... S/4HANA. This included streamlining business functions and integrating systems for better visibility. The transformation has already shown results, reducing downtime risks and improving decision-making. MMPC is expanding export operations and aims to grow its market share in the Philippines.

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lightning

Peers used IBM Sterling CPQ for proposal & quote management and products & pricelist management

IBM Sterling CPQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.97/5 ★

Read Reviews (6)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.97/5 ★

Read Reviews (6)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for IBM Sterling CPQ

Top Failure Risks for IBM Sterling CPQ

International Business Machines Corporation News

Financial

Infrastructure, software drive IBM Q3 growth - CIO Dive

IBM reported a 9% revenue growth in Q3, driven by strong performance in its infrastructure and software segments. The company highlighted increased demand for automation services and its Z mainframe series. IBM's focus on AI and cloud technologies, including a partnership with AMD, positions it as a leader in enterprise AI solutions, with $9.5 billion in generative AI bookings.

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Partnership

IBM and Anthropic Collaborate to Integrate AI into Enterprise Software

IBM and Anthropic have partnered to integrate Anthropic's Claude, a large language model, into IBM's software portfolio. This collaboration focuses on developing AI solutions for enterprise use, emphasizing security, governance, and cost controls. Claude will be incorporated into IBM's new AI-first integrated development environment, enhancing application modernization and intelligent code generation.

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Partnership

IBM & AWS Expand Collaboration to Accelerate AI & Cloud Innovation in UAE and KSA

IBM and AWS have expanded their collaboration to enhance AI and cloud innovation in the UAE and Saudi Arabia. This partnership aims to modernize core systems, bolster hybrid cloud adoption, and scale AI innovation, aligning with regional digital transformation goals. IBM's AI, data, and automation software will be available as SaaS on AWS cloud regions, supporting secure digital growth and responsible AI adoption.

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Partnership

IBM and Groq join forces to accelerate agentic AI: Making real-time intelligence an enterprise reality

IBM and Groq have formed a strategic partnership to enhance agentic AI capabilities. This collaboration integrates IBM's watsonx Orchestrate platform with Groq's language processing unit and GroqCloud infrastructure. The partnership aims to deliver real-time AI intelligence, combining IBM's orchestration and governance with Groq's deterministic speed, enabling enterprises to deploy AI agents with enhanced responsiveness and compliance.

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International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

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Financials

IPO