IBM Sterling CPQ Overview

IBM Sterling Configure, Price, Quote (CPQ) automates the configuration, pricing, and quoting of complex products. The process is streamlined and transformed for efficiency.

Use Cases

Customers recommend Proposal & Quote Management, Products & Pricelist Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using IBM Sterling CPQ.

Other use cases:

  • Contract Management
  • Engagement Management
  • Channel Management
  • Lead Management
  • Touchpoint Management
  • Sending & Publishing Communications
  • Advertisement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using IBM Sterling CPQ.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
See all business priorities See less business priorities

IBM Sterling CPQ Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Sterling CPQ works with different mediums / channels such as Mobile. Offline. Point Of Sale etc.

Reviews

"...The promotions that we need to add to quotes are done more efficiently...." Peer review by Consultant in Media Production

IBM Sterling CPQ, belong to a category of solutions that help CPQ. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Sterling CPQ

Top Industries

  • Media Production
  • Marketing and Advertising
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Sterling CPQ is popular in Media Production, Marketing And Advertising, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

IBM Sterling CPQ Customer wins, Customer success stories, Case studies

How efficiently Does IBM Sterling CPQ manage your Proposal & Quote Management?

How can IBM Sterling CPQ optimize your Products & Pricelist Management Workflow?

What makes IBM Sterling CPQ ideal for Helpdesk Management?

19 buyers and buying teams have used Cuspera to assess how well IBM Sterling CPQ solved their CPQ needs. Cuspera uses 110 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CPQ needs.

 

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SEI partners with IBM to deploy AI across operations

SEI has partnered with IBM to implement AI and automation across its operations. IBM Consulting will assist SEI in reviewing operational systems to automate tasks and redesign processes, using IBM's ...Enterprise Advantage platform. This collaboration aims to streamline client interactions and enhance operational efficiency.

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SEI Engages IBM to Accelerate Enterprise Transformation Through Agentic AI

SEI is deploying IBM's Agentic AI to enhance its enterprise transformation efforts, leveraging advanced AI capabilities to drive innovation and efficiency.

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Camping World - Retail - retail

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.

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IBM CIO Organization - Information Technology And Services - information technology and services

IBM SevOne helped the IBM CIO Organization modernize network observability. IBM replaced multiple legacy tools and reduced third-party costs by millions. The platform now monitors 20,328 devices and ...20 million flows per minute. SevOne's predictive analytics improved network performance and efficiency. IBM gained a unified network view, driving productivity and innovation.

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lightning

Peers used IBM Sterling CPQ for proposal & quote management and products & pricelist management

IBM Sterling CPQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.97/5 ★

Read Reviews (6)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.97/5 ★

Read Reviews (6)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for IBM Sterling CPQ

Top Failure Risks for IBM Sterling CPQ

International Business Machines Corporation News

Product

IBM Announces New Cybersecurity Measures to Help Enterprises Confront Agentic Attacks

IBM has launched new cybersecurity measures, including the IBM Autonomous Security service, to help enterprises combat AI-driven cyber threats. This service uses AI agents to automate vulnerability remediation and enhance security operations at machine speed, addressing the growing threat of autonomous attacks. IBM's new cybersecurity assessment helps organizations identify risks and improve their defenses against these advanced threats.

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Product

Introducing the Sterling OMS Agentic AI Activation Package from IBM Expert Labs

IBM Expert Labs has introduced the Sterling OMS Agentic AI Activation Package, a service that integrates AI agents into the Sterling Order Management System (OMS). These agents automate tasks, improve order operations, and enhance customer experiences. The package aims to reduce manual work and improve operational efficiency, promising significant reductions in call handling and order-related escalations, while boosting customer satisfaction.

Read more →
Product

IBM Planning Analytics as a Service strengthens enterprise trust with SOC 2 compliance and IRAP Protected certification

IBM Planning Analytics as a Service has achieved SOC 2 compliance and IRAP Protected certification, enhancing its security and compliance credentials. These milestones reinforce IBM's commitment to providing a secure, controlled, and audit-ready planning environment for enterprises, particularly in regulated industries. The service, available on AWS and Azure, supports governance and facilitates efficient regulatory approvals, enabling organizations to scale planning with confidence.

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Company

IBM returns to Visakhapatnam

IBM is resuming operations in Visakhapatnam, Andhra Pradesh, after a six-year hiatus, aiming to boost the region's IT sector. The company plans to employ over 500 professionals initially and targets exports worth 321 crore over three years. This move is part of Andhra Pradesh's strategy to attract global tech firms, facilitated by discussions with IBM's CEO at the World Economic Forum.

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International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

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Financials

IPO