IBM Enterprise Content Management Overview

Enterprise content management (ECM) captures, stores, activates, analyzes, and automates business content. ECM enhances efficiency and decision-making in organizations.

Use Cases

Customers recommend Content Management, Customer Case Management, Workflow Management, as the business use cases that they have been most satisfied with while using IBM Enterprise Content Management.

Other use cases:

  • Products & Pricelist Management
  • Collaboration
  • Engaging And Following Up
  • Competitive Intelligence
  • Contract Management
  • Social Media Analytics
  • Forecasting
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using IBM Enterprise Content Management.

Other priorities:

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IBM Enterprise Content Management Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Enterprise Content Management's features include Recording, and Dashboard. and IBM Enterprise Content Management support capabilities include Email Support, AI Powered, 24/7 Support, etc. also IBM Enterprise Content Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I still believe there is opportunity to simplify the workflow development and deployment and debugging...." Peer review by Team Lead in Information Technology

IBM Enterprise Content Management, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Enterprise Content Management

Top Industries

  • Financial Services
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Enterprise Content Management is popular in Financial Services, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

IBM Enterprise Content Management Customer wins, Customer success stories, Case studies

How does IBM Enterprise Content Management facilitate Content Management?

What makes IBM Enterprise Content Management ideal for Customer Case Management?

How does IBM Enterprise Content Management address your Workflow Management Challenges?

What Are the key features of IBM Enterprise Content Management for Products & Pricelist Management?

How can IBM Enterprise Content Management optimize your Collaboration Workflow?

11 buyers and buying teams have used Cuspera to assess how well IBM Enterprise Content Management solved their Content Management Systems needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

 

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IBM Fusion Delivers Pioneering Implementation of NVIDIA AI Data Platform for Agentic AI

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IBM CIO - Information Technology And Services

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IBM Consulting helped Scuderia Ferrari HP redesign their fan engagement app. The new app uses IBM watsonx technology and a hybrid cloud infrastructure. It delivers race insights, interactive features..., and personalized content. After launch, daily active users doubled and average time spent in-app rose by 35%. The app now serves as a digital hub for Ferrari fans worldwide.

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SIXT - Transportation/trucking/railroad

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lightning

Peers used IBM Enterprise Content Management for content management and customer case management

IBM Enterprise Content Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)

Software Failure Risk Guidance

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for IBM Enterprise Content Management

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM Enterprise Content Management

International Business Machines Corporation News

Partnership

Fusemachines and IBM Platinum Partner ModulAIre Announce Strategic Partnership to ... - AiThority

Fusemachines and ModulAIre, an IBM Platinum Partner, have formed a strategic partnership to deliver enterprise AI solutions using Fusemachines AI Studio. This collaboration will integrate AI Studio into ModulAIre's offerings, focusing on operational efficiency and intelligent automation within IBM-based environments. The partnership aims to provide scalable, secure AI solutions tailored to industry-specific needs.

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Product

IBM Deepens Enterprise AI Push As Board Adds PepsiCo Chief - Yahoo Finance

IBM has expanded its AI offerings with new consulting services and launched the Enterprise Advantage platform for multi-cloud AI deployment. The company also announced a partnership with e& to scale agentic AI for enterprises in regulated sectors. Additionally, Ramon L. Laguarta, CEO of PepsiCo, has joined IBM's board, bringing transformation expertise to its governance.

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Executive

IBM Elects Ramon L . Laguarta to its Board of Directors - Thailand Business News

IBM has elected Ramon L. Laguarta, CEO of PepsiCo, to its board of directors, effective March 1, 2026. Laguarta's experience in leveraging technology for organizational transformation is expected to contribute significantly to IBM's strategic goals.

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Financial

Ibm Releases Fourth-quarter Results

IBM announced its fourth-quarter 2025 financial results, showcasing strong performance with a 12% revenue increase to $19.7 billion, driven by double-digit growth in software and infrastructure. The company reported a gross profit margin of 60.6% and highlighted a significant generative AI business valued at $12.5 billion. IBM projects over 5% revenue growth for 2026.

Read more →

International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

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Financials

IPO