IBM Enterprise Content Management Overview

Enterprise content management (ECM) captures, stores, activates, analyzes, and automates business content. ECM enhances efficiency and decision-making in organizations.

Use Cases

Customers recommend Content Management, Customer Case Management, Workflow Management, as the business use cases that they have been most satisfied with while using IBM Enterprise Content Management.

Other use cases:

  • Products & Pricelist Management
  • Collaboration
  • Engaging And Following Up
  • Competitive Intelligence
  • Contract Management
  • Social Media Analytics
  • Forecasting
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using IBM Enterprise Content Management.

Other priorities:

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IBM Enterprise Content Management Use-Cases and Business Priorities: Customer Satisfaction Data

IBM Enterprise Content Management's features include Recording, and Dashboard. and IBM Enterprise Content Management support capabilities include Email Support, AI Powered, 24/7 Support, etc. also IBM Enterprise Content Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The ECM suite is not only able to handle the secure storage of documents, but also is able to manage complex workflows, maintain data on records (both in the ECM system and external to the ECM system) and provide for the traceable disposition of those records...." Peer review by Eric Walk, Sr. Technical Consultant, Enterprise Content Inteligence, Perficient

IBM Enterprise Content Management, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IBM Enterprise Content Management

Top Industries

  • Financial Services
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

IBM Enterprise Content Management is popular in Financial Services, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Mid Market, and Small Business.

IBM Enterprise Content Management Customer wins, Customer success stories, Case studies

How can IBM Enterprise Content Management enhance your Content Management process?

What Are the key features of IBM Enterprise Content Management for Customer Case Management?

What Are the key features of IBM Enterprise Content Management for Workflow Management?

What solutions does IBM Enterprise Content Management provide for Products & Pricelist Management?

How can IBM Enterprise Content Management optimize your Collaboration Workflow?

11 buyers and buying teams have used Cuspera to assess how well IBM Enterprise Content Management solved their Content Management Systems needs. Cuspera uses 359 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

 

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Nedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting

IBM Consulting has collaborated with Nedgia, a Naturgy Group company, to transform Nedgia's customer service using generative AI agents. This project integrates AI into Nedgia's customer service chan...nels, enhancing service quality and efficiency. The AI system automates tasks such as appointment management and meter reading, improving customer interactions and reducing wait times. This collaboration highlights IBM's role in digital transformation and AI implementation.

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Game, set and AI at the US Open - IBM

IBM and the USTA have enhanced the US Open's digital experience through AI and hybrid cloud technology. IBM Consulting's collaboration with the USTA leverages watsonx.data and Red Hat OpenShift to op...timize data management and scalability, achieving 99.999% uptime. This partnership boosts fan engagement and editorial productivity by 300%, showcasing IBM's AI-driven business transformation capabilities.

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Camping World - Retail

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.

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Vodafone - Telecommunications

Vodafone wanted to improve its virtual assistant, TOBi, using generative AI. They worked with IBM to identify key use cases for faster journey building and content quality improvement. IBM led a five...-week project to build an orchestration service using IBM Cloud Code Engine and watsonx.ai. The pilot showed a 99% improvement in journey testing time, reducing it from 6.5 hours to less than one minute. Gap analysis time was reduced to under five minutes per journey. The AI also helped in sentiment analysis, aiming to enhance customer satisfaction.

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Mitsubishi Motors Philippines Corporation - Automotive

Mitsubishi Motors Philippines Corporation (MMPC) wanted to improve efficiency and reduce reliance on manual processes. They partnered with IBM to implement a digital transformation strategy using SAP... S/4HANA. This included streamlining business functions and integrating systems for better visibility. The transformation has already shown results, reducing downtime risks and improving decision-making. MMPC is expanding export operations and aims to grow its market share in the Philippines.

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lightning

Peers used IBM Enterprise Content Management for content management and customer case management

IBM Enterprise Content Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.57/5 ★

Read Reviews (30)
Custom Reports

4.41/5 ★

Read Reviews (34)

Software Failure Risk Guidance

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for IBM Enterprise Content Management

Overall Risk Meter

Low Medium High

Top Failure Risks for IBM Enterprise Content Management

International Business Machines Corporation News

Financial

Infrastructure, software drive IBM Q3 growth - CIO Dive

IBM reported a 9% revenue growth in Q3, driven by strong performance in its infrastructure and software segments. The company highlighted increased demand for automation services and its Z mainframe series. IBM's focus on AI and cloud technologies, including a partnership with AMD, positions it as a leader in enterprise AI solutions, with $9.5 billion in generative AI bookings.

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Partnership

IBM and Anthropic Collaborate to Integrate AI into Enterprise Software

IBM and Anthropic have partnered to integrate Anthropic's Claude, a large language model, into IBM's software portfolio. This collaboration focuses on developing AI solutions for enterprise use, emphasizing security, governance, and cost controls. Claude will be incorporated into IBM's new AI-first integrated development environment, enhancing application modernization and intelligent code generation.

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Partnership

IBM & AWS Expand Collaboration to Accelerate AI & Cloud Innovation in UAE and KSA

IBM and AWS have expanded their collaboration to enhance AI and cloud innovation in the UAE and Saudi Arabia. This partnership aims to modernize core systems, bolster hybrid cloud adoption, and scale AI innovation, aligning with regional digital transformation goals. IBM's AI, data, and automation software will be available as SaaS on AWS cloud regions, supporting secure digital growth and responsible AI adoption.

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Partnership

IBM and Groq join forces to accelerate agentic AI: Making real-time intelligence an enterprise reality

IBM and Groq have formed a strategic partnership to enhance agentic AI capabilities. This collaboration integrates IBM's watsonx Orchestrate platform with Groq's language processing unit and GroqCloud infrastructure. The partnership aims to deliver real-time AI intelligence, combining IBM's orchestration and governance with Groq's deterministic speed, enabling enterprises to deploy AI agents with enhanced responsiveness and compliance.

Read more →

International Business Machines Corporation Profile

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

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