HiJiffy Overview

HiJiffy enhances guest satisfaction and increases hotel revenue by facilitating direct bookings and upselling. Guest interactions are streamlined through its communications hub.

Use Cases

Customers recommend Customer Feedback Management, Digital Marketing, Engaging And Following Up, as the business use cases that they have been most satisfied with while using HiJiffy.

Other use cases:

  • Workflow Management
  • Contract Management
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Business Priorities

Acquire Customers is the most popular business priority that customers and associates have achieved using HiJiffy.

Other priorities:

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HiJiffy Use-Cases and Business Priorities: Customer Satisfaction Data

HiJiffy's features include Personalization. and HiJiffy support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also HiJiffy analytics capabilities include Analytics, and Custom Reports.

Popular Business Setting

for HiJiffy

Top Industries

  • Consumer Services

Popular in

  • Small Business

HiJiffy is popular in Consumer Services, and is widely used by Small Business,

Comprehensive Insights on HiJiffy Use Cases

How can HiJiffy optimize your Customer Feedback Management Workflow?

Case Studies

Hospitality

CASE STUDY GHT Hotels

HiJiffy’s AI Booking Assistant helped GHT Hotels automate 89% of guest enquiries. The chatbot generated €733,000 in revenue and drove 16% of direct website bookings. GHT Hotels saw a 259% revenue gro...wth compared to 2022. The solution provided 24/7 support, improved team efficiency, and integrated with their booking engine. This led to faster responses and more direct bookings.

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Hospitality

CASE STUDY Sweet Accommodations

HiJiffy helped Sweet Accommodations solve communication and efficiency problems. The company used HiJiffy’s centralised WhatsApp system to manage guest messages from one platform. Message automation ...saved staff time and improved guest satisfaction. Sweet Accommodations saw a 20% increase in upselling and a 30% rise in online check-ins. Over 9,000 WhatsApp messages were sent with an 80% open rate. The solution made operations smoother and guest experiences better.

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Hospitality

CASE STUDY Domaine & Demeure

HiJiffy’s AI-powered Guest Communications Hub helped Domaine & Demeure boost direct bookings by over €157,000. The hotel group automated 96% of guest conversations, freeing staff from repetitive task...s. Guest satisfaction reached 87%. The solution integrated with the D-EDGE Booking Engine, making booking easy for guests. Domaine & Demeure saw more room upgrades and upselling, while keeping costs low.

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Hospitality

CASE STUDY USSIM Vacances

HiJiffy’s Guest Communications Hub helped USSIM Vacances automate guest communications across five properties. The hotel group wanted to reduce staff workload and improve guest experience. HiJiffy’s ...AI handled over 3,900 conversations in nine months, with a 97% automation rate. This reduced more than 100 weekly calls and improved service quality. USSIM achieved an 83% CSAT score and a 90% open rate for check-in campaigns.

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Hospitality

CASE STUDY PortoBay Hotels & Resorts

HiJiffy’s Guest Communications Hub helped PortoBay Hotels & Resorts automate 80% of guest queries across 15 properties. The AI answered questions, guided bookings, and sent automated pre-check-in and... cross-selling campaigns. Over three years, the solution managed 83,000 conversations, with 82% customer satisfaction and 82% open rates for in-stay campaigns. PortoBay increased direct bookings and improved guest experience with HiJiffy’s conversational AI.

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Hospitality

CASE STUDY Victoria Garden

HiJiffy’s AI Booking Assistant helped Victoria Garden automate over 80% of online guest requests. The hotel brand wanted to boost direct bookings and reduce repetitive staff tasks. HiJiffy’s conversa...tional AI resolved 83% of 1,500 guest queries automatically in one year. Guests reported a 97% satisfaction score. Staff could focus on more complex tasks, improving overall service quality.

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HiJiffy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (6)
Analytics

3.83/5 ★

Read Reviews (3)
Custom Reports

3.67/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (6)
Analytics

3.83/5 ★

Read Reviews (3)
Custom Reports

3.67/5 ★

Read Reviews (3)

HiJiffy Integrations

HiJiffy integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.48/5 ★

Read Reviews (3)

Mews

4.7 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for HiJiffy

Top Failure Risks for HiJiffy

HiJiffy S.A News

Partnership

GuestRevu and HiJiffy announce integration to gather guest feedback via WhatsApp

HiJiffy and GuestRevu have announced a new integration that enables hotels to automate guest feedback collection via WhatsApp. This partnership connects HiJiffy's AI-powered communication platform with GuestRevu's survey tools, allowing hotels to gather guest insights more efficiently. The integration aims to improve guest experiences by increasing survey response rates and enhancing service quality through seamless communication.

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Partnership

Booking.com partners with HiJiffy to simplify guest communication - Travolution

Booking.com is teaming up with HiJiffy to make it easier for guests to communicate with hotels and services.

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Customer

Leonardo Hotels save 14,000 hours using HiJiffy's conversational AI - Hospitality Net

Leonardo Hotels saved 14,000 work hours by using HiJiffy's conversational AI technology.

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HiJiffy S.A Profile

Company Name

HiJiffy S.A

Company Website

https://hijiffy.com/

HQ Location

Avenida Casal Ribeiro, 28, Lisboa, PT

Employees

1-10

Social

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Financials

PRIVATE