Help.com Overview
This is a summary of the comprehensive capabilities and benefits of Help.com based on over 83 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Help.com, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Help.com is right for your needs? Our Cuspera AI engine can evaluate how Help.com fits your specific business needs, industry, and context. Get your personalized assessment report today.
Help.com supports business activities such as:
- Helpdesk Management
- Sending & Publishing Communications
- Contacts History
- Engagement Management
- Lifetime Value Management
Help.com can help you with many business goals, such as Establish Thought Leadership, Increase Sales & Revenue, and Enhance Customer Relationships. It can help manage these activities if you use Chat E-Mail Social Media etc. for these needs.
Help.com was founded in 2014.
Reviews
"...The company s goal is to create positive experiences for both businesses and customers by providing integrated help desk and live chat software...." Help.com Named One of Austin s Best Places to Work in 2019
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Help.com solved their Live Chat needs. Cuspera uses 83 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Establish Thought Leadership and Increase Sales & Revenue are the most popular business priorities peers achieved using Help.com.
Use Cases
Peers recommend Helpdesk Management , Sending & Publishing Communications , Contacts History , as the business use cases that they have been most satisfied while using Help.com.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat and E-Mail |
4.32/5 ★ |
"...The company s goal is to create positive experiences for both businesses and customers by providing integrated help desk and live chat software...." Help.com Named One of Austin s Best Places to Work in 2019 |
| Sending & Publishing Communications with Social Media and Instagram |
2.23/5 ★ |
"...Do you know where your employees are? was originally published in Helpdotcom on Medium, where people are continuing the conversation by highlighting and responding to this story...." It s Friday afternoon. Do you know where your employees are? |
| Contacts History with Chat and E-Mail |
3.92/5 ★ |
"...One efficient system handles all of your support needs including: help desk, live chat, customer history and profiles, notes, agent messaging, email, and more...." Live Chat & Help Desk Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat and E-Mail |
4.32/5 ★ |
"...The company s goal is to create positive experiences for both businesses and customers by providing integrated help desk and live chat software...." Help.com Named One of Austin s Best Places to Work in 2019 |
|
| Sending & Publishing Communications with Social Media and Instagram |
2.23/5 ★ |
"...Do you know where your employees are? was originally published in Helpdotcom on Medium, where people are continuing the conversation by highlighting and responding to this story...." It s Friday afternoon. Do you know where your employees are? |
|
| Contacts History with Chat and E-Mail |
3.92/5 ★ |
"...One efficient system handles all of your support needs including: help desk, live chat, customer history and profiles, notes, agent messaging, email, and more...." Live Chat & Help Desk Software |
|
IT and Other Capabilities
for Help.com
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Help.com
Top Failure Risks for Help.com
Vendor Profile Details
HQ Location
11000 Metric Blvd. Austin, TX 78758
Employees
11-50
Social
Financials
SEED
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