H2Desk Overview
This is a summary of the comprehensive capabilities and benefits of H2Desk based on over 158 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
H2Desk, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if H2Desk is right for your needs? Our Cuspera AI engine can evaluate how H2Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
H2Desk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Tracking & Monitoring Communications
- Contract Management
- Customise Loyalty Program
H2Desk can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use Chat User Generated Content Blogs etc. for these needs. As a solution, H2Desk's capabilities include Ticketing.
Reviews
"...Help desk, live chat, and customer service software that's intuitive and easy to use...." Help Desk Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well H2Desk solved their Live Chat needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships is the most popular business priority peers achieved using H2Desk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using H2Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat |
4.80/5 ★ |
"...Help desk, live chat, and customer service software that's intuitive and easy to use...." Help Desk Software |
| Knowledge Management with User Generated Content and Blogs |
4.46/5 ★ |
"...Client side widgets allows you to easily add knowledge base articles, tutorials, and more...." Peer review from Innovative Cyber Solutions |
| Tracking & Monitoring Communications with E-Mail and Chat |
4.55/5 ★ |
"...Features include ticket management, live chat, task management, SLA tracking, and email integration...." Peer review from Innovative Cyber Solutions |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat |
4.80/5 ★ |
"...Help desk, live chat, and customer service software that's intuitive and easy to use...." Help Desk Software |
|
| Knowledge Management with User Generated Content and Blogs |
4.46/5 ★ |
"...Client side widgets allows you to easily add knowledge base articles, tutorials, and more...." Peer review from Innovative Cyber Solutions |
|
| Tracking & Monitoring Communications with E-Mail and Chat |
4.55/5 ★ |
"...Features include ticket management, live chat, task management, SLA tracking, and email integration...." Peer review from Innovative Cyber Solutions |
|
2+ more Business Use Cases
Our AI advisor, Wyz, harnessed 158 insights from peers and experts to help you assess how these H2Desk use cases fit your Live Chat needs.
Peers used H2Desk to Enhance customer relationships
Peer and Expert Opinion on Features
for H2Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (40) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (40) |
IT and Other Capabilities
for H2Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (39) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (39) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
Software Failure Risk Guidance
?for H2Desk
Top Failure Risks for H2Desk
Vendor Profile Details
Company Name
Innovative Cyber
Company Website
https://www.h2desk.comHQ Location
2400 N.W. 94 Avenue Miami, FL 33172
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