Real-World Case Studies and Customer Success Stories with Guidewire

InsuranceNow helped Velocity Risk Underwriters cut total cost of ownership by 60%. The company doubled its profitability in two years.... Automation and flexibility let them build 11 new commercial lines in eight months. Straight-through processing improved from 80% to 98%. Agents now get quotes faster and submit 70% fewer support tickets. Velocity can now expand into new business segments quickly.
Show More..

Guidewire HazardHub gave Orion180 10 times more data for pricing and risk selection. The insurer cut quote, bind, and issue... time from five minutes to two minutes. Automation improved underwriting and agent workflows. Orion180 uses HazardHub’s data to better assess property risk and pricing. The integration took just one week and made decision-making faster. Orion180 credits HazardHub for solving key data challenges in policy pricing.
Show More..

Definity migrated to InsuranceSuite on Guidewire Cloud to support its public offering and growth. The company set up deployment environments... 10 times faster after the move. Downtime of digital platforms dropped by 75%. Response time to broker quotes improved by 34%. Definity also launched a unique usage-based insurance product quickly. Seamless updates and access to partner ecosystems helped drive innovation.
Show More..

Guidewire InsuranceNow helped CURE Auto Insurance launch in Michigan in just six months. The company issued 7,700 quotes and 900... policies in the first two weeks. CURE completed the project 10% under budget. The cloud-based platform enabled fast setup, easy maintenance, and strong support. CURE now handles high traffic and can expand to new states quickly.
Show More..

Alberta Motor Association migrated to InsuranceSuite on Guidewire Cloud. This helped AMA meet digital and customer experience goals. The move... increased speed-to-market for new products. AMA can now offer usage-based insurance and a digital self-service program. The new platform supports a growing and diverse product portfolio. AMA is ready to stay agile and attract more members.
Show More..

Guidewire InsuranceSuite on Guidewire Cloud helped Aioi NZ automate a 13-step manual intake process, achieving 100% automation. The insurer tripled... its business in six years and expanded from 1 to 8 brands, offering over 50 products. PolicyCenter automation boosted efficiency by 25%. ClaimCenter cut first notice of loss time in half, improving customer claims experience. The solution enabled faster product launches and better data insights for business leaders.
Show More..

Guidewire InsuranceSuite helped Alfa Insurance modernize its core operations. Alfa eliminated manual processes and created an omnichannel experience for users.... The company reduced system maintenance costs and streamlined business processes. InsuranceSuite was Alfa's fastest implementation project. Agents found the new system easy to learn and use. Alfa can now focus on product development and enhancements.
Show More..

Guidewire InsuranceSuite Cloud helped Amica Mutual Insurance Company cut CSR training times by 50%. Amica used Guidewire for claims, policy,... and billing management. The company integrated Salesforce and Guidewire to give staff a single view of customer data. This let them deliver fast, personalized service and improve customer satisfaction. Amica focused on retention and meeting customer needs across channels.
Show More..

Guidewire ClaimCenter helped AXA Tianping, part of AXA Asia, transform its claims management. The insurer streamlined claims processes and improved... customer service. Digitalization efforts advanced with real-time online processing. AXA Tianping gained better visibility and tracking for claims. The solution reduced risks and increased operational efficiency across multiple branches.
Show More..

Guidewire helped Admiral Group plc modernize its technology for personal motor insurance. Admiral replaced legacy self-service portals with Guidewire's digital... platform. This enabled faster product launches and improved customer service. The company now offers omnichannel, tailored insurance products. Training time dropped due to more intuitive systems. Admiral can deliver new products quickly and support business agility.
Show More..

Beazley used Guidewire ClaimCenter and Cyence to transform its claims process. The company integrated ClaimCenter with the London Market Electronic... Claims File Write-Back. This led to shorter claims lifecycles and higher claims processing productivity. Beazley improved risk modeling and customer service. The solution helped Beazley scale its business and respond quickly to market changes.
Show More..

Guidewire helped Baloise Group cut agent and user training from months to hours. The company reduced product launch time from... a year to days. Baloise migrated over 250,000 policies using Guidewire DataHub. The insurer now makes rating changes weekly instead of twice a year. Guidewire's core system and data management tools improved efficiency and data security for Baloise.
Show More..

Auto Club Enterprises migrated to InsuranceSuite on Guidewire Cloud to unify its billing, claims, and policy systems. The company consolidated... multiple legacy platforms into one modern cloud solution. The migration covered 18 million members across 22 states and finished in just 15 months. Updates now take only eight weeks, compared to over a year before. Users gave immediate positive feedback on the new interface. Guidewire Cloud helps ACE respond faster to market changes.
Show More..

Guidewire Predict helped The Apollo Group improve pricing accuracy in nonstandard auto insurance. Apollo used Predict to build a rate... adjustment model with decision trees. This model segments risks by their impact on loss ratio. Apollo expects to shrink unprofitable segments and grow profitable ones. Early results show better business segmentation and improved underwriting profitability.
Show More..

InsuranceNow helped CURE Auto Insurance launch in Michigan in just six months. The cloud platform enabled 7,700 quotes and 900... policies in the first two weeks. CURE completed the project 10% under budget. The system improved speed-to-market, scalability, and cost efficiency. CURE praised InsuranceNow for easy use, training, and strong support. The solution allowed CURE to quickly expand and innovate.
Show More..

InsuranceNow helped Velocity Risk Underwriters solve slow quotes and inflexibility in their old system. The new platform brought speed, flexibility,... and automation. Velocity doubled profitability in two years and lowered total cost of ownership by 60%. Straight-through processing improved from 80% to 98%. Support tickets dropped by 70%. The company built 11 new commercial lines products in eight months.
Show More..

Guidewire HazardHub gave Orion180 10 times more data for business insights. Orion180 used this data to improve pricing and decision-making.... The time to quote, bind, and issue coverage dropped from five minutes to two minutes. Automation sped up underwriting and agent workflows. Orion180 saw fast integration, with benefits in just one week. HazardHub became the backbone of Orion180’s data-driven products.
Show More..

Guidewire Cloud helped Definity scale for growth as it prepared to go public. Definity migrated from on-prem InsuranceSuite to Guidewire... Cloud. This move enabled faster deployment, with a 10x improvement in environment setup speed. Downtime for digital platforms dropped by 75%. Broker quote response times improved by 34%. Definity can now update systems seamlessly and launch new products quickly, supporting innovation and efficiency.
Show More..

InsuranceSuite on Guidewire Cloud helped Auto Club Enterprises move all their systems to one cloud platform. They needed to combine... many systems from past mergers. The migration took just 15 months. Updates now take 8 weeks instead of a year. Users liked the new system right away. The company can now respond faster to market changes.
Show More..

InsuranceSuite on Guidewire Cloud helped Aioi Nissay Dowa Management New Zealand move from a legacy system to a modern platform. The company automated... a 13-step manual business intake process. They tripled their business in six years. Product offerings grew from 1 to 8 brands, with over 50 products. The solution improved security, flexibility, and business process efficiency. The project finished ahead of schedule and on budget.
Show More..

Santam, South Africa's largest general insurer, has implemented Guidewire's platform to modernize its core insurance operations and enhance digital agility. This cloud deployment... supports Santam's strategy to expand AI and automation in underwriting, claims, and customer service, improving accessibility and responsiveness for policyholders.
Show More..

Santam, Africa's largest general insurer, has implemented Guidewire's cloud platform to modernize its core insurance operations and enhance digital agility. This deployment aims... to improve operational responsiveness and support AI and automation in underwriting, claims, and customer service. The move reflects Santam's strategy to make insurance more accessible and efficient for customers.
Show More..

Guidewire reported strong Q3 2026 results with 11 cloud wins, including core system wins and ProNavigator deals. The Auto Club... of Southern California extended its contract for InsuranceSuite on Guidewire Cloud Platform, focusing on AI-driven capabilities. Guidewire's ARR grew 19% year-over-year, driven by insurers modernizing core systems and adopting AI.
Show More..

Peel Mutual Insurance Company has selected Guidewire Cloud to enhance its insurance operations with AI-driven automation and real-time data insights. This deployment aims... to modernize Peel Mutual's core processes, improve customer experiences, and support growth. NXT Level Technologies will assist in the implementation, furthering the collaboration between Peel Mutual, Guidewire, and NXT Level Technologies.
Show More..

Ethias has successfully implemented the Guidewire Cloud Platform, enhancing its insurance operations with advanced digital capabilities. This deployment aims to... improve customer experience and operational efficiency.
Show More..

Ethias has implemented the Guidewire Cloud Platform to modernize its core systems, enhancing operational agility and enabling scalable AI capabilities. This deployment, supported... by Guidewire, Deloitte, and NRB, aims to improve claims processing efficiency and customer service quality.
Show More..

IAG New Zealand has migrated its Guidewire ClaimCenter to the Guidewire Cloud Platform, enhancing its claims operations with improved resilience, scalability, and customer service. This transition supports... IAG's broader technology modernization goals, ensuring adaptability to evolving customer and regulatory demands. Guidewire's platform enables faster updates and innovation, reinforcing IAG's commitment to future-proofing its technology infrastructure.
Show More..

IAG New Zealand has transitioned its claims operations to the Guidewire Cloud Platform, moving from an on-premises setup. This migration is... part of IAG's strategy to modernize its technology infrastructure, enhancing its ability to innovate and meet customer needs with a more secure and scalable platform.
Show More..

IAG New Zealand has migrated its Guidewire ClaimCenter to the Guidewire Cloud Platform, enhancing its claims operations. This transition supports... IAG's strategy to modernize technology, offering a more resilient, secure, and scalable platform. The move aligns with IAG's commitment to innovation and improved customer service, ensuring readiness for evolving market needs.
Show More..

Donegal Mutual Insurance Company is migrating its claims, billing, and policy administration systems to the Guidewire Cloud platform, aiming for completion by 2028. This move is... part of Donegal's broader modernization efforts, including GenAI initiatives, to enhance agility and reduce operational costs. Guidewire's cloud platform will support these transformations with advanced tools and AI capabilities.
Show More..

Donegal Mutual Insurance Company is migrating its claims, billing, and policy administration systems to the Guidewire Cloud platform, aiming for completion by 2028. This transition is... part of Donegal's broader technology transformation, enhancing agility and reducing operational costs. The initiative also includes deploying GenAI solutions, leveraging Guidewire's investments in AI to improve service delivery.
Show More..

Sompo Group has entered a long-term agreement to implement Guidewire's Cloud Platform tools globally, transitioning from on-premises to cloud-based solutions like PolicyCenter and ClaimCenter. This strategic move... enhances Sompo's operations and expands Guidewire's global footprint despite sector challenges highlighted by BTIG's cautious outlook.
Show More..

Guidewire has secured a long-term agreement with Sompo Group to transition Sompo's global operations to the Guidewire Cloud Platform. This move will... integrate AI capabilities to enhance decision-making and operational efficiency across Sompo's insurance businesses. The transition includes migrating existing applications like ClaimCenter and PolicyCenter to the cloud, aiming to improve scalability and customer service in Japan and globally.
Show More..

Guidewire Software has secured a long-term agreement with Sompo Group to modernize its global operations using the Guidewire Cloud Platform. This deal enhances... their 12-year partnership, focusing on migrating Sompo's existing applications to the cloud and deploying new solutions. The initiative includes upgrading systems in Japan, improving operational efficiency, and enhancing data analytics.
Show More..

Sompo Group and Guidewire have entered a long-term agreement to enhance Sompo's global operations using the Guidewire Cloud Platform. This partnership will... see Sompo migrate existing applications to the cloud and implement new solutions, focusing initially on its global commercial businesses. The collaboration aims to improve operational efficiency and customer service through AI-powered applications.
Show More..

NFU Mutual is migrating its on-premises Guidewire InsuranceSuite to the Guidewire Cloud Platform, enhancing customer service and operational efficiency. This move strengthens... the 15-year partnership between NFU Mutual and Guidewire, supporting NFU Mutual's growth strategy and digital capabilities. Guidewire's cloud solutions will enable NFU Mutual to improve data management and reduce time-to-market for new products.
Show More..

Vaudoise Insurance has become the first Swiss insurer to implement the Guidewire Cloud Platform, specifically adopting Guidewire ClaimCenter and integrating Guidewire PolicyCenter. This transition aims... to enhance claim processing speed and automation, offering a seamless experience for customers. Guidewire's platform supports insurers globally in achieving operational excellence and customer satisfaction.
Show More..

Heritage Insurance Company has fully deployed Guidewire's cloud-based PolicyCenter and BillingCenter across 13 states, completing its transition to the full InsuranceSuite. This deployment, along... with Guidewire's new Olos release featuring AI-powered underwriting and claims capabilities, highlights Guidewire's role as a key technology provider for modernizing core systems in the property and casualty insurance sector.
Show More..