Real-World Case Studies and Customer Success Stories with Guidewire

Guidewire ClaimCenter and InsuranceSuite helped Zurich Insurance improve claims service and customer satisfaction. Customers can now check claims status and... get faster settlements. Zurich UK reduced costs and improved customer experience with end-to-end claims management. Zurich Switzerland enabled multi-channel customer interaction and better workflow. Zurich Gruppe Deutschland boosted efficiency in policy administration and claims handling. Guidewire Cyence Risk Analytics supports Zurich in managing cyber risk and making better underwriting decisions.
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Guidewire Cloud helped WSIB cut claims decision time by 29%. WSIB moved from old manual processes to digital workflows using... Guidewire and Jutro Digital Platform. They built AI into their claims system to spot high-risk cases early. This saved $3.7M in benefit payments in under a year. Phone calls dropped 20% as more employers used online services. Now, 90% of employers are online, and staff focus on more valuable work.
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Guidewire ClaimCenter helped Western National Insurance Group cut the time from first notice of loss to payment. The company used... Guidewire to transform how it collects and uses data. This improved service for agents and customers. Western National expanded to Guidewire PolicyCenter and BillingCenter for core operations. The insurer now offers seamless digital engagement for policyholders and agents. Guidewire supports their growth and business agility goals.
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ProNavigator by Guidewire helped Western Financial Group save over 10,000 hours each year. The company centralized information from multiple carrier... portals into one platform. This made it easier for 2,200 employees to find answers fast. Onboarding new team members became quicker and more consistent. The platform also improved productivity and supported growth across 200+ locations. Western Financial Group now delivers better service to over a million customers.
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InsuranceNow helped Velocity Risk Underwriters cut total cost of ownership by 60%. The company doubled its profitability in two years.... Automation and flexibility let them build 11 new commercial lines in eight months. Quote times dropped from up to 20 minutes to just days for major changes. Agents now process quotes and endorsements faster. Velocity is ready to expand into new business segments with InsuranceNow.
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Union Mutual of Vermont used Guidewire InsuranceNow to modernize its core insurance systems. After implementation, direct written premium rose 60%... and surplus grew 35%. Agents and policyholders saw faster system performance and over 70% of personal lines endorsements could be processed instantly. Moving InsuranceNow to the cloud cut annual infrastructure costs by 20%. Union Mutual can now quickly adapt to agent feedback and expand into new markets.
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Guidewire PricingCenter helped TUW “TUW” modernize its pricing process. The company replaced hundreds of slow, error-prone scripts with an all-in-one... pricing platform. This enabled faster data analysis, advanced modeling, and price optimization. TUW “TUW” reduced claim frequency on its liability portfolio by 0.5 percentage points. The team now focuses on building sophisticated risk models and targeting profitable growth in the Polish auto insurance market.
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Trillium Mutual Insurance Company used ProNavigator by Guidewire to speed up access to insurance manuals and guidelines. Staff no longer... leave Guidewire apps to find answers, cutting search time from 15 minutes to seconds. The AI tool is fully integrated, helping answer over 300 questions monthly. All claims, underwriting, and finance teams now use it. Trillium improved broker response times and reduced escalations, making frontline staff more independent.
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InsuranceNow helped Topa Insurance Company launch five new insurance products in 21 states in just nine months. Topa entered the... cannabis market quickly and gave MGAs direct access to write policies in the insurer’s system. The company redesigned its claims operating model, saving $20 million in recurring costs. Topa also built a highly automated and scalable national contact center. MGAs now have better tools for business intelligence and reporting.
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Guidewire InsuranceSuite helped Wawanesa achieve 62% sales growth in just 30 days. The company replaced manual, labor-intensive processes with automated... workflows. Policy processing time dropped from 19 days to under an hour. Over 35 integrations were replaced and 1,000+ documents consolidated. Wawanesa now delivers faster, more efficient service to policyholders and brokers.
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Guidewire ClaimCenter helped The General cut claims payment costs and cycle times. The General integrated ClaimCenter with One Inc. for... digital claims payments. The solution was implemented in just 12 weeks. Customers now choose how they get paid, improving satisfaction. Adjusters can process payments from anywhere. The General saved time and money while making claims easier for everyone.
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Guidewire core and data products helped The Commonwell Mutual Insurance Group modernize its insurance operations. The company completed its implementation... early and under budget. Guidewire improved member, agent, and broker experiences by increasing underwriting, billing, and rating accuracy. The solution enabled a seamless single sign-on for brokers and supported a shift to a digital business model. The Commonwell now benefits from enhanced efficiency and better data management.
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Guidewire InsuranceSuite helped The Co-operators Group modernize its core insurance systems. The company now runs claims, underwriting, policy administration, and... billing on a unified digital platform. Predictive analytics in claims deliver actionable insights for better decisions. Cloud technology lowered costs for routine transactions and improved customer service. Advisors now focus on higher-value services, and customers benefit from a seamless, omnichannel experience.
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Texas Mutual Insurance Company moved to Guidewire Cloud to speed up technology updates. Before, upgrades took a year and stopped... IT teams from other work. After migration, overall system performance improved by 66%. Tasks now take about a third of the time. The display loss ratio dropped from nine minutes to 36 seconds. Loading the pricing tool went from one hour to one minute. Monthly check-in port time dropped from 10 hours to three minutes. Texas Mutual can now use new insurtech solutions faster.
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Guidewire PolicyCenter helped Sompo International replace old policy systems for excess casualty insurance. The company used Guidewire to streamline underwriting... and policy management on one platform. This move improved policy administration efficiency and supported London Market needs like Bureau processing. Sompo International was the first in the London Market to use PolicyCenter. Underwriters gave positive feedback on the new system. The insurer also benefited from Guidewire Risk Analytics.
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Santam used Guidewire to simplify and rationalize its core insurance processes. The company became the first Guidewire user in Africa.... Santam improved operational efficiency and gained agility to respond to market changes. The new platform enabled better data management and digital customer interactions. Brokers now use a unified system to sell and service customers more easily.
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Guidewire Cloud helped San Cristóbal Seguros cut quoting time by 500%. The insurer reduced upgrade times from up to 8... months to just 2 weeks. Infrastructure and computing needs dropped by 50%. Over 60,000 daily quotes now run in half the time. The move enabled faster product launches and improved customer experience.
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Guidewire helped Saga Services Ltd. transform its insurance operations for the over-50 market. Saga moved from custom development to a... packaged platform, enabling omnichannel distribution and faster product launches. Agents can now complete quotes quickly with less training. The new system improved operational efficiency and customer service. Saga is migrating all policyholders at renewal using Guidewire.
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Guidewire InsuranceSuite helped Safety National automate manual underwriting tasks. The company replaced old systems with Guidewire for policy, claims, and... billing management. Safety National improved operational efficiency and employee productivity. DataHub and InfoCenter gave them a single source of truth for data. The project finished on time and on budget, delivering significant ROI. Billing and commission processes are now more seamless and accurate.
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Red River Mutual used Guidewire Cloud and PricingCenter to modernize its technology and support rapid growth. Updates now take weeks... instead of months or a year. The company saw 5X growth in direct written premium and a six-point increase in Net Promoter Score. Guidewire enabled faster pricing, improved customer service, and easier integration with partners. Real-time analytics and cloud updates helped Red River Mutual compete with larger insurers.
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Guidewire ClaimCenter helped Rakuten General Insurance boost claims handling capacity by 150%. The company replaced multiple legacy systems with one... integrated claims management platform. Staff now work more efficiently and deliver better customer service. Rakuten chose Guidewire for its advanced features and proven experience. The new workflow supports growth in automobile insurance policyholders.
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Guidewire helped QBE Insurance Australia transform its direct insurance business. The company launched a new platform in 20 months with... support from EY. Within 30 days, QBE improved online new business. Six months later, more policies were automatically underwritten using straight-through processing. The new system increased operational efficiency and customer service. QBE now brings new products to market faster and offers self-service quoting online.
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Guidewire ClaimCenter helped P&V Group handle catastrophic events with more agility. After implementation, P&V saw a 20% increase in NPS... and a 30% rise in straight-through processing. Agent e-signature adoption reached 70%. The company improved cost ratios and customer satisfaction. Digital transformation enabled faster growth and easier integration with insurtechs.
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Guidewire ClaimCenter and PolicyCenter helped Promutuel standardize claims and policy processes across 26 mutual associations. The insurer cut clerical work... by 75%. Claims resources are now shared across all member organizations, boosting efficiency. 450 employees were trained on the new system. Promutuel unified its claims and policy systems, reduced costs, and won the Celent Model Insurer of the Year award. The company is now ready to expand into new markets with a modern digital platform.
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Guidewire HazardHub gave Orion 180 ten times more data for pricing policies. The insurer cut quote, bind, and issue time... from five minutes to two. Automation improved agent workflows and risk selection. Orion 180 uses HazardHub data to decide property risk and set prices. The integration took just one week. Orion 180 credits HazardHub for solving data issues in policy pricing.
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Guidewire InsuranceNow helped Oklahoma Farm Bureau move to the cloud. The insurer wanted to improve IT staff efficiency and stay... ahead of competitors. Guidewire Cloud freed IT staff from system maintenance. This let them focus on key business goals. Oklahoma Farm Bureau improved agent and policyholder experience. The company can now respond faster to market demands.
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Guidewire InsuranceNow helped North Carolina Joint Underwriting Association handle 100,000 claims after Hurricane Florence. 90% of catastrophe claims closed within... 60 days. The cloud-based system enabled fast scaling and straight-through processing. Claims teams trained quickly and processed payments faster. The platform required no customization and supported 24/7 operations.
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Guidewire ClaimCenter and BillingCenter helped New Mexico Mutual Group replace legacy claims and billing systems. The company finished the claims... system upgrade two months early. Adjuster training time dropped from weeks to days. Adjusters now handle 1,500–2,000 medical bills weekly with a team of six. Real-time data and easier workflows improved agent and customer experience. BillingCenter supports future growth and compliance needs.
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Mutual of Enumclaw used Guidewire BillingCenter and ClaimCenter to modernize its billing and claims management. The insurer improved customer experience... for agents and policyholders. They lowered IT costs by standardizing systems on a single platform. The new solution enabled faster changes and better claims visibility. Omnichannel digital services now support real-time communication with vendors and policyholders.
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Guidewire Cloud helped Mountain West Farm Bureau redesign five personal lines of business in just eight weeks. The insurer moved... from legacy systems to a modern cloud platform, speeding up product updates from months to days. With Guidewire Analytics, actuaries now spend 80% of their time on actuarial work, not data prep. Policy changes that once took days now take minutes. The company saw a 20% growth in written premium after adopting Predict for loss ratio modeling.
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Guidewire Cloud helped MOTER Technologies cut implementation time by over 60%. MOTER built a modular insurance platform for auto OEMs,... launching branded insurance in under 90 days. The solution automated underwriting using 100+ real-time data points per quote. MOTER achieved 80% code reusability and onboarded new partners in days. The platform streamlined digital workflows and enabled rapid scaling for embedded insurance.
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Guidewire InsuranceNow helped Mississippi Windstorm Underwriting Association move to a cloud-based insurance management system. The organization replaced its costly, custom-built... system to improve scalability and reduce maintenance. InsuranceNow enabled a 12-month implementation, including data migration and integration with accounting and vendor systems. The solution allows MWUA to auto-scale from 200 to 2,000 users during weather catastrophes. Electronic mortgage notifications now save substantial time and cut costs.
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Macif used InsuranceSuite on Guidewire Cloud to modernize its business. The company replaced legacy systems and centralized 15 systems into... one. Macif implemented cloud-based core systems for its commercial business in just 10 months. This helped them launch products faster and respond quickly to market changes. The move enabled new digital products and improved efficiency for over 5.4 million members.
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Guidewire InsuranceSuite helped LV= General Insurance replace its old core system. The new platform improved efficiency and productivity. LV= saw... a 40% improvement in fraud detection savings. Training new claims handlers now takes days instead of weeks. Customer satisfaction scores increased. Operating expenses went down.
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Guidewire InsuranceSuite helped L’olivier Assurance launch an online auto insurance offer in France. The company deployed out-of-the-box functionality in 11... months. L’olivier gained productivity and efficiency, and can now bring new products to market quickly. The platform supports underwriting, policy administration, claims, billing, and client data. L’olivier’s team became more self-sufficient and reduced ownership costs.
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Guidewire ClaimCenter and PolicyCenter helped Insurance Corporation of British Columbia improve customer satisfaction by 80%. The company used Guidewire Digital... to streamline claims and policy processes. 19% of first notice of loss now happens online, exceeding expectations. ICBC staff can now focus more on complex claims. The digital platform reduced wait times and improved service for 3.3 million customers.
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Guidewire InsuranceNow helped Innovated Holdings grow 75% in the first year. The company replaced slow, manual systems with scalable, all-in-one... automation. Quoting became 70% faster and claims cycle times dropped from 14–15 days to 9–10 days. Customer satisfaction rose from 88% to 93%. HazardHub and Hi Marley integrations improved risk assessment and real-time communication. The platform enabled same-day ACH claim payments for customers.
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Guidewire helped Guild Insurance modernize its core systems. The company replaced its claims, billing, and policy platforms with Guidewire solutions.... Underwriters now see high-risk policies at a glance, improving risk assessment. During a major cyclone, Guild used Guidewire to map policyholder locations and respond quickly. Claims were handled faster because adjusters had advance data. Guild now tracks claims, standardizes processes, and manages workloads online.
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Guidewire InsuranceSuite helped GuideOne Insurance cut implementation efforts for workers’ compensation by 30%. The digital platform improved product flexibility and... made it easier to maintain and modify systems. GuideOne can now shift resources across the platform as needed. The company expects quoting time for agents to drop from two weeks to one day. Guidewire Digital also improved the experience for policyholders and agents, delivering faster results at a lower cost.
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Guidewire InsuranceSuite on Guidewire Cloud helped Grinnell Mutual boost efficiency. The company achieved 85% straight-through processing and improved quote-to-issue time... by over three times. In the first week, they submitted 124 quotes and bound nine policies. Employees now focus on higher-level tasks, driving more value for agents and policyholders. Grinnell Mutual can adapt faster to market needs and deliver better customer service.
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Guidewire Cloud helped Gore Mutual Insurance Company transform its core platform in just 18 months. The company launched a new... operating model in personal lines automobile and a national contact center within 24 months. Gore Mutual redesigned its claims operating model, achieving over $20 million in recurring cost savings. The transformation improved broker and customer experiences with streamlined process flows. Gore Mutual became the first Canadian insurer to fully implement InsuranceSuite on Guidewire Cloud.
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Guidewire InsurancePlatform helped Germania Insurance replace manual processes with real-time insights. The company improved communication between agents and policyholders using... a digital platform. Claims managers now use Guidewire Explore for Claims to monitor team performance throughout the day. User productivity and business process automation increased across the organization. Germania Insurance continues to serve rural Texans with better service and efficiency.
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Guidewire InsuranceSuite on Guidewire Cloud helped General Motors Insurance use vehicle data and telematics to improve underwriting and claims. The company launched... in 14 states in just 2 years. They completed 5 platform updates with no cost, downtime, or friction. Real-time crash detection and digital policy management made the customer experience better. Safe drivers get rewards and instant claims help through the app.
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FRIDAY used Guidewire to launch a digital insurance platform in just 60 days. The company became the first in Germany... to offer car insurance paid by the kilometer. Guidewire enabled FRIDAY to automate processes and deliver new products quickly. The platform supports underwriting, claims, billing, and rating. FRIDAY now provides simple digital experiences and monthly cancellable car insurance.
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FMG used Guidewire PolicyCenter and BillingCenter to modernize its insurance operations. The company reduced implementation time and costs with prebuilt... integrations. FMG replaced a legacy claims system with Guidewire ClaimCenter and integrated OnBase for content management. Employees now access claims data and documents in one place, improving efficiency. The new system helps FMG deliver better client service and boosts employee satisfaction.
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First Chicago Insurance Company used Guidewire InsuranceNow cloud platform to boost efficiency and productivity. The company wanted to expand into... new states and launch new insurance products faster. InsuranceNow helped streamline workflows and made it easier to manage core business functions. The platform allowed First Chicago to introduce new rates and products without needing to hire more staff. This move positioned the company for growth and improved service for their broker network.
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Guidewire Cloud helped FCCI Insurance Group modernize claims and billing. They replaced three legacy systems with one modern claims platform.... Adjuster training dropped from weeks to just 2–3 days. FCCI automated manual processes and improved billing for agents and policyholders. The new system made FCCI more agile and efficient, supporting faster growth.
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Guidewire InsuranceNow helped Farmers Union Insurance move from a legacy core system to a cloud-based platform. The company improved speed-to-market... by 50%–75%. Agents and customers now have real-time access to policy information and claims. The new system replaced manual processes and enabled faster response to feedback. Farmers Union Insurance went live three months ahead of schedule and under budget.
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Guidewire Cloud helped Farm Bureau Insurance Company of Idaho modernize its systems. The company migrated from on-premises InsuranceSuite to the... cloud in under 12 months. This move improved digital capabilities for customers, partners, and employees. IT operations became simpler and more secure. The insurer can now launch new products faster and respond quickly to market changes.
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Encova Insurance used Guidewire InsuranceSuite and digital tools to modernize its technology and operations. The company created a new commercial... lines business and reinvented its personal lines. In 2021, new business sales rose 32% in Q1, 168% in Q2, and 228% in Q3 compared to the previous year. Encova launched its first new personal lines product in 18 months. The move to Guidewire Cloud improved efficiency, flexibility, and digital service for agents and policyholders.
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Guidewire Cloud helped EMC Insurance connect over 300 business applications into one system. EMC made product and process changes faster,... improving speed-to-market. The platform enriched agent and customer experiences. EMC integrated with third parties and platforms to enhance core systems. The move required new skills and closer teamwork between technology and business teams.
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Guidewire helped Donegal Insurance Group transform its technology systems. Donegal replaced legacy systems with Guidewire InsuranceSuite, including ClaimCenter, PolicyCenter, and... BillingCenter. The company embedded predictive insights and enabled real-time processing. Workflows became streamlined and processing efficiency improved. Guidewire's platform now supports all lines of Donegal's business.
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Definity migrated to InsuranceSuite on Guidewire Cloud to support its public offering and growth. The company achieved a 10x faster... deployment environment setup. Downtime of digital platforms dropped by 75%. Response time to broker quotes improved by 34%. Definity also launched a unique usage-based insurance product quickly. Seamless updates and new capabilities now support ongoing innovation.
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Guidewire HazardHub helps Coterie underwrite small business insurance in under 20 seconds. Coterie uses 30 key data points from HazardHub... to make fast, informed decisions on risk. Over 35,000 monthly submissions are processed through HazardHub. The digital process lets Coterie decide quickly to quote, decline, or add endorsements. This speeds up coverage and improves risk mitigation for small businesses.
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Guidewire Cloud helped CopperPoint modernize its insurance operations. The company moved from legacy on-premises systems to a cloud-native platform. This... led to a 40% increase in policy submissions and a 30% faster rollout of new business lines. Upgrade costs dropped by 96%, and claims response time improved by 50%. Integrations with AWS, Smart Communications, and Hi Marley enhanced workflows and customer experience.
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Guidewire Cloud and InsuranceSuite helped Columbia Insurance modernize its core systems. The company used a "lift and shift" model, reusing... a mature configuration to launch nine commercial lines. This cut delivery time by 60% and implementation costs by 50%. Columbia saved 250,000 hours and improved agent and policyholder experiences. Integrations with One Inc and SmartCOMM streamlined payments and communications.
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Guidewire InsuranceNow helped Co-Operative Insurance Companies boost new business flow. The company used the cloud-based platform to modernize policy administration,... billing, and claims processes. Co-op first moved its Business Owners Policy line to the new system, then expanded to other lines. The platform improved operational efficiency and productivity. Staff found the system intuitive and easy to use.
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Guidewire InsuranceNow helped CURE Auto Insurance launch in Michigan in just six months. The company issued 7,700 quotes and 900... policies in the first two weeks. CURE completed the project 10% under budget. InsuranceNow gave CURE speed-to-market, scalability, and cost efficiency. The platform enabled straight-through quote and bind for all Michigan personal injury protection policy options. CURE now supports fast expansion and improved customer experience with a stable, cloud-based system.
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Guidewire Cloud helped Capital Insurance Group cut upgrade costs and speed up implementation. The insurer switched from a slow, expensive... on-premises upgrade to a cloud migration. They went live with ClaimCenter, PolicyCenter, and BillingCenter in under a year. Claims staff found the new system easy to use. Real-time data access improved reporting and insights for operations and finance.
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Guidewire ClaimCenter helped Canal Insurance Company improve claims management for commercial trucking insurance. The company built models to deliver insights... at key decision points. Early detection of claims now helps reduce loss ratios. The analytics team gathers and implements claims data models more easily. Guidewire BillingCenter added billing flexibility and better receivables processing. Machine learning and predictive analytics now support smarter claims workflows.
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Guidewire InsuranceSuite helped CAA Insurance Co. cut sales and service processing time by 50%. Underwriting straight-through processing improved by 30%.... Training new employees now takes just 3-5 days instead of three weeks. CAA launched a pay-as-you-drive auto insurance, boosting auto policy sales by 30%. Guidewire enabled fast product changes and supported CAA during major catastrophe claims events.
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Guidewire ClaimCenter and analytics tools helped California Casualty improve claims handling. The insurer upgraded to ClaimCenter 7.0 and added Guidewire... Explore and Predictive Analytics. These tools let them analyze data, spot inefficiencies, and speed up claims cycles. California Casualty gained better control of expenses and improved customer engagement. The company now serves essential workers with faster, more efficient claims service.
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Guidewire helped Beneva, Canada’s largest mutual insurance company, move from rigid legacy systems to a flexible, cloud-based platform. Beneva reduced training... time from months to days and sped up product delivery. The Jutro Digital Platform improved customer claims experiences. Automation and digital tools addressed labor shortages and boosted efficiency. Beneva now delivers faster updates and a simpler insurance experience for customers.
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Guidewire ClaimCenter helped Beazley transform its claims process. The insurer integrated ClaimCenter with the London Market Electronic Claims File Write-Back,... improving data transparency and claims views. Beazley shortened claims lifecycles and increased claims processing productivity. Guidewire Cyence enhanced risk modeling and customer service. The project supported Beazley’s growth and innovation in insurance.
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Guidewire helped Baloise Group cut agent and user training from months to hours. The company reduced product launch time from... a year to days. Baloise migrated over 250,000 policies using Guidewire DataHub. The insurer now makes rating changes weekly instead of twice a year. Baloise improved data transparency and stability, boosting customer confidence and security.
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Guidewire ClaimCenter helped AXA Tianping, part of AXA Asia, transform its claims management. The insurer streamlined claims processes and improved... customer service. Digitalization efforts advanced with real-time online processing. AXA Tianping gained better visibility and tracking for claims. The solution reduced risks and increased operational efficiency. The company expects to deploy ClaimCenter across all 27 branches soon.
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Guidewire Predict helped The Apollo Group improve pricing accuracy in nonstandard auto insurance. Apollo used Predict to build a rate... adjustment model with decision trees. This model segments risks by their impact on the loss ratio. Apollo expects to shrink unprofitable segments and grow profitable ones. The company saw early signs of better business segmentation after going live in February 2023. Implementation finished on time and under budget.
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Auto Club Enterprises migrated to InsuranceSuite on Guidewire Cloud to unify its billing, claims, and policy systems. The company consolidated... multiple legacy platforms into one modern cloud solution. The migration for 18 million members across 22 states finished in just 15 months. Updates now take only eight weeks, compared to over a year before. Users gave immediate positive feedback on the new interface.
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Guidewire InsuranceSuite Cloud helped Amica Mutual Insurance Company cut CSR training times by 50%. Amica used Guidewire for claims, policy,... and billing management. The company integrated Salesforce and Guidewire to give staff a single view of each customer. This let them deliver fast, personalized service and improve customer satisfaction. Amica focused on retention and meeting changing customer needs across channels.
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Guidewire InsuranceSuite helped Alfa Insurance modernize its core operations. Alfa eliminated manual processes and created an omnichannel experience for users.... The company reduced system maintenance costs and streamlined business processes. InsuranceSuite was Alfa's fastest implementation project. Users gave positive feedback and quickly adapted to the new system.
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Alberta Motor Association migrated to InsuranceSuite on Guidewire Cloud. This helped AMA keep up with digital trends and improve customer... experience. The move increased speed-to-market for new products. AMA can now offer usage-based insurance and a wider product range. The cloud platform supports future growth and agility.
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Guidewire InsuranceSuite on Guidewire Cloud helped Aioi NZ automate a 13-step manual intake process, achieving 100% automation. The insurer tripled... its business in six years and expanded from 1 to 8 brands, offering 50+ products. PolicyCenter automation boosted efficiency by 25%. ClaimCenter cut first notice of loss time in half, improving customer claims experience. The solution enabled faster growth, better data insights, and enhanced customer service.
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Admiral Group plc used Guidewire to modernize its Personal Motor insurance business. They replaced legacy self-service portals with Guidewire’s digital... platform. This helped them launch new products faster and improve customer service. The new system made training easier and improved consistency in customer interactions. Admiral now offers tailored, omnichannel services to customers and brokers.
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CSAA Insurance Group used Guidewire ClaimCenter to manage claims for all business lines. They replaced multiple legacy systems with one... platform after acquisitions. The new system helped them deliver a more personal and proactive claims experience. It also improved operational efficiency and supported faster product changes. The deployment included integrations and full claims data conversion.
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Metromile used Guidewire ClaimCenter to upgrade its claims management system. The company completed a public cloud deployment in less than... five months. Metromile improved claims processing speed and business agility. The new platform helps Metromile deliver a better customer experience. The solution supports rapid innovation and robust reporting for the team.
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Rockford Mutual Insurance Company used Guidewire InsuranceNow to modernize its core operations. The company replaced old, complex systems with a... single cloud-based platform. This change made it easier and faster for staff to work. Users like the new features and find the system easy to use. The project improved business agility and user experience.
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Guidewire InsuranceNow helped AMERIND Risk, a tribally owned insurer, standardize policy, claims, and billing processes. The cloud-based platform enabled AMERIND... to automate manual tasks and improve operational efficiency. AMERIND completed the rollout across all business lines, staying on time and on budget. Staff found the system intuitive and easy to use. The solution increased speed-to-market and reduced system maintenance costs.
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NFU Mutual used Guidewire InsurancePlatform to modernize its policy administration and client data management. The insurer adopted PolicyCenter and Client... Data Management to improve product design and digital channels. Guidewire DataHub and InfoCenter expanded data management and analytics. The new system enables faster product changes and better customer and agent experiences. NFU Mutual aims to deepen customer relationships and enhance service delivery.
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Church Mutual Insurance Company chose Guidewire Cloud to modernize claims management. The insurer wanted faster updates and less on-premise complexity.... Guidewire Cloud helps Church Mutual improve disaster recovery and reduce hardware costs. The cloud platform also boosts analytics and customer service. Church Mutual aims to meet digital needs for its diverse clients.
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Guidewire ClaimCenter helped VHV Allgemeine Versicherung AG migrate over 2. 3 million motor claims files. More than 500,000 claims have...already been processed in the new system. VHV is the first German insurer to complete this type of migration to Guidewire. The new claims management system supports VHV's digital transformation. VHV plans to expand Guidewire solutions to more business lines.
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Society Insurance used Guidewire to expand into new states and improve customer experience. The company wanted faster speed-to-market and better... service for agents, policyholders, and employees. Guidewire InsuranceSuite became their core system for underwriting, claims, billing, and more. Society also used CustomerEngage, ProducerEngage, and Predictive Analytics for smarter operations. The project helped Society Insurance build a strong digital foundation for future growth.
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ConTe. it used Guidewire ClaimCenter to modernize its claims management. The deployment took seven months and focused first on fire...and theft insurance. ConTe.it improved claims cycle times and streamlined claims processes. The company now uses enhanced data analytics and automated payments. The solution supports real-time network management for repairs and service providers.
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James River Group used Guidewire InsuranceSuite to modernize its core insurance platform. The company wanted to streamline processes and enable... digital workflows for staff and partners. Guidewire helped James River Group manage policy administration, underwriting, claims, billing, and client data. The solution also improved digital experiences for policyholders, agents, and vendors. James River Group added DataHub and InfoCenter for data management and business intelligence.
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Admiral Group plc used Guidewire as its new claims management system for household insurance. The company wanted to improve claims... processing, data quality, and customer experience. Guidewire helped Admiral manage claims more efficiently and gather better data for reporting. The new system also gave customers more digital options for submitting claims. Admiral completed the project remotely with teams in nine countries.
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E. design Insurance used Guidewire InsuranceSuite to rebuild its core system for auto insurance. The company deployed CustomerEngage and ServiceRepEngage...to improve digital experiences for policyholders and service reps. E.design integrated Guidewire for Salesforce, connecting InsuranceSuite with Salesforce Financial Services Cloud. This unified agent and customer service operations. The project finished in 18 months and helped E.design launch its digital-first auto insurance brand, "&e."
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SGI CANADA adopted Guidewire InsuranceSuite and Guidewire Live Predict on Guidewire Cloud. The company wanted more flexibility and better support... for its broker partners. Guidewire's cloud-based platform helps SGI CANADA adapt to changing market needs. The solution aims to improve customer experience and provide a competitive edge. Deloitte leads the implementation using its InsurCloud accelerator.
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Mitsui Direct General Insurance migrated its claims operations to Guidewire ClaimCenter on Guidewire Cloud Platform. The company aimed to streamline... IT operations and respond faster to market changes. This move marks the first ClaimCenter cloud migration in Japan. Mitsui Direct expects improved operational productivity and better digital experiences for customers. Guidewire supports the migration to help Mitsui Direct grow and enhance customer service.
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MACIF used Guidewire Cloud Platform to launch a new homeowner insurance service. This move is part of MACIF's digital transformation... and aims to improve customer experience and operational efficiency. The company migrated its mobility portfolio and integrated new digital tools, including Jutro Digital Platform and DARVA connector. Guidewire's cloud solutions helped MACIF speed up product launches and simplify development. MACIF now manages both auto and homeowner insurance on Guidewire's platform.
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Guidewire Cloud Platform helped MACIF launch a new home insurance service. MACIF used PolicyCenter, ClaimCenter, and Jutro Digital Platform to... speed up digital transformation. The new platform improved customer experience and reduced development time. MACIF also migrated mobility data and integrated DARVA for claims processing. The project supports MACIF’s growth and digital strategy in the French insurance market.
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Guidewire helped Zurich Insurance create a consistent claims service across its business. Customers can now check claims status themselves and... get faster settlements. Zurich UK improved its claims management program to cut costs and boost customer experience. Zurich Switzerland enabled multi-channel customer interaction and better workflow. Zurich Gruppe Deutschland increased efficiency in policy administration and claims handling. Zurich Insurance also uses Guidewire Cyence Risk Analytics to manage cyber risk and improve underwriting.
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Guidewire InsuranceSuite helped WSIB digitize half of its 2 million annual paper documents. The first minimum viable product launched in... just 12 weeks. WSIB used Guidewire to streamline claims and improve customer journeys. A new digital upload tool let claimants send documents instantly. This sped up claims processing and reduced manual work. WSIB modernized its infrastructure and enhanced user experience.
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Guidewire helped Western National Insurance Group transform its claims and core operations. The company replaced its old claims management system... with Guidewire ClaimCenter, reducing the time from first notice of loss to payment. Western National improved how it collects and uses data, enhancing service for agents and customers. The insurer expanded its digital platform to cover underwriting, policy administration, billing, and reinsurance. Guidewire enabled seamless digital engagement for policyholders and agents.
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ProNavigator by Guidewire helped Western Financial Group save over 10,000 hours each year. The company struggled with fragmented information across... 200+ locations and slow onboarding. With a centralized knowledge platform, 2,200 team members now find answers faster. The solution streamlined onboarding and improved productivity. Western Financial Group reclaimed 300+ work weeks of productivity and improved service for over a million customers.
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InsuranceNow helped Velocity Risk Underwriters cut total cost of ownership by 60%. The company doubled its profitability in two years.... Automation and flexibility let them build 11 new commercial lines in eight months. Straight-through processing improved from 80% to 98%. Support tickets dropped by 70%. Agents now get quotes faster and can make changes in days, not months.
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Union Mutual of Vermont used Guidewire InsuranceNow to modernize its core insurance systems. After moving to the cloud, the company... saw direct written premium rise by 60% and surplus grow by 35%. Agents, policyholders, and internal users experienced faster system performance. The company reduced analytics run times from 18 hours to minutes. Cloud migration also cut annual infrastructure costs by about 20%.
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Guidewire PricingCenter helped TUW “TUW” modernize its pricing process. The company replaced hundreds of slow, error-prone scripts with an all-in-one... pricing platform. This enabled faster data analysis, advanced modeling, and price optimization. TUW “TUW” decreased claim frequency on its liability portfolio by 0.5 percentage points. The team now focuses on building sophisticated risk models and growing profitably in a competitive market.
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InsuranceNow helped Topa Insurance Company enter the cannabis market fast. MGAs can now write policies directly in Topa’s system. Topa... launched five new products in 21 states in nine months. The company saved $20 million in recurring costs after redesigning its claims model. Topa also built a scalable national contact center and improved business intelligence reporting.
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Trillium Mutual Insurance used ProNavigator by Guidewire to speed up finding policy answers. Staff no longer leave Guidewire apps to... search for manuals. The AI tool answers over 300 questions a month. All claims, underwriting, and finance teams use it. Broker response times dropped from minutes to seconds. Trillium now finds and fixes knowledge gaps faster using analytics.
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Guidewire InsuranceSuite helped Wawanesa cut its property policy sales process from 19 days to under an hour. The company saw... a 62% growth in sales within 30 days of going live. Wawanesa replaced over 35 integrations and consolidated more than 1,000 documents into 280. The insurer moved from manual, labor-intensive workflows to automated, customer-focused processes. The project finished on time and under budget, meeting all set goals.
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The General used Guidewire ClaimCenter to improve its claims payment process. They integrated One Inc. with ClaimCenter, allowing digital payments... to insured individuals and vendors. The solution was implemented in just 12 weeks. Claims payment costs and cycle times went down. Customers now get faster payments and more choices for how they receive money.
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Zurich Group Germany will migrate its core platform to Guidewire Cloud, enhancing its digital strategy and leveraging AI capabilities. This move aims... to modernize Zurich's business operations and improve customer experiences. Guidewire Cloud offers secure infrastructure and native AI features, supporting Zurich's goal of innovation and resilience in the insurance industry.
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Germania Mutual Insurance has deployed Guidewire's AI assistant, ProNavigator, to enhance its underwriting and claims operations. This integration provides employees... with instant access to institutional knowledge, improving decision-making and service delivery. The AI aims to offer secure and reliable information, supporting Germania's commitment to policyholder service.
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Guidewire is advancing in the P&C insurance market with significant cloud and AI adoption. In Q3 2026, it secured 11... cloud deals, including a major expansion with Auto Club of Southern California. Guidewire's ProNavigator and PricingCenter are enhancing AI-driven operations and pricing workflows, respectively, indicating a strategic shift towards integrating AI into daily insurance operations.
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Santam, South Africa's largest general insurer, has implemented Guidewire's platform to modernize its core insurance operations and enhance digital agility. This cloud deployment... supports Santam's strategy to expand AI and automation in underwriting, claims, and customer service, improving accessibility and responsiveness for policyholders.
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Santam, Africa's largest general insurer, has implemented Guidewire's cloud platform to modernize its core insurance operations and enhance digital agility. This deployment aims... to improve operational responsiveness and support AI and automation in underwriting, claims, and customer service. The move reflects Santam's strategy to make insurance more accessible and efficient for customers.
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Guidewire reported strong Q3 2026 results with 11 cloud wins, including core system wins and ProNavigator deals. The Auto Club... of Southern California extended its contract for InsuranceSuite on Guidewire Cloud Platform, focusing on AI-driven capabilities. Guidewire's ARR grew 19% year-over-year, driven by insurers modernizing core systems and adopting AI.
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Peel Mutual Insurance Company has selected Guidewire Cloud to enhance its insurance operations with AI-driven automation and real-time data insights. This deployment aims... to modernize Peel Mutual's core processes, improve customer experiences, and support growth. NXT Level Technologies will assist in the implementation, furthering the collaboration between Peel Mutual, Guidewire, and NXT Level Technologies.
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Ethias has implemented the Guidewire Cloud Platform to modernize its core systems, enhancing operational agility and enabling scalable AI capabilities. This deployment, supported... by Guidewire, Deloitte, and NRB, aims to improve claims processing efficiency and customer service quality.
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Ethias has successfully implemented the Guidewire Cloud Platform, enhancing its insurance operations with advanced digital capabilities. This deployment aims to... improve customer experience and operational efficiency.
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IAG New Zealand has migrated its Guidewire ClaimCenter to the Guidewire Cloud Platform, enhancing its claims operations with improved resilience, scalability, and customer service. This transition supports... IAG's broader technology modernization goals, ensuring adaptability to evolving customer and regulatory demands. Guidewire's platform enables faster updates and innovation, reinforcing IAG's commitment to future-proofing its technology infrastructure.
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IAG New Zealand has transitioned its claims operations to the Guidewire Cloud Platform, moving from an on-premises setup. This migration is... part of IAG's strategy to modernize its technology infrastructure, enhancing its ability to innovate and meet customer needs with a more secure and scalable platform.
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IAG New Zealand has migrated its Guidewire ClaimCenter to the Guidewire Cloud Platform, enhancing its claims operations. This transition supports... IAG's strategy to modernize technology, offering a more resilient, secure, and scalable platform. The move aligns with IAG's commitment to innovation and improved customer service, ensuring readiness for evolving market needs.
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Donegal Mutual Insurance Company is migrating its claims, billing, and policy administration systems to the Guidewire Cloud platform, aiming for completion by 2028. This move is... part of Donegal's broader modernization efforts, including GenAI initiatives, to enhance agility and reduce operational costs. Guidewire's cloud platform will support these transformations with advanced tools and AI capabilities.
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Donegal Mutual Insurance Company is migrating its claims, billing, and policy administration systems to the Guidewire Cloud platform, aiming for completion by 2028. This transition is... part of Donegal's broader technology transformation, enhancing agility and reducing operational costs. The initiative also includes deploying GenAI solutions, leveraging Guidewire's investments in AI to improve service delivery.
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Sompo Group has entered a long-term agreement to implement Guidewire's Cloud Platform tools globally, transitioning from on-premises to cloud-based solutions like PolicyCenter and ClaimCenter. This strategic move... enhances Sompo's operations and expands Guidewire's global footprint despite sector challenges highlighted by BTIG's cautious outlook.
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Guidewire Software has secured a long-term agreement with Sompo Group to modernize its global operations using the Guidewire Cloud Platform. This deal enhances... their 12-year partnership, focusing on migrating Sompo's existing applications to the cloud and deploying new solutions. The initiative includes upgrading systems in Japan, improving operational efficiency, and enhancing data analytics.
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Guidewire has secured a long-term agreement with Sompo Group to transition Sompo's global operations to the Guidewire Cloud Platform. This move will... integrate AI capabilities to enhance decision-making and operational efficiency across Sompo's insurance businesses. The transition includes migrating existing applications like ClaimCenter and PolicyCenter to the cloud, aiming to improve scalability and customer service in Japan and globally.
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Sompo Group and Guidewire have entered a long-term agreement to enhance Sompo's global operations using the Guidewire Cloud Platform. This partnership will... see Sompo migrate existing applications to the cloud and implement new solutions, focusing initially on its global commercial businesses. The collaboration aims to improve operational efficiency and customer service through AI-powered applications.
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NFU Mutual is migrating its on-premises Guidewire InsuranceSuite to the Guidewire Cloud Platform, enhancing customer service and operational efficiency. This move strengthens... the 15-year partnership between NFU Mutual and Guidewire, supporting NFU Mutual's growth strategy and digital capabilities. Guidewire's cloud solutions will enable NFU Mutual to improve data management and reduce time-to-market for new products.
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Vaudoise Insurance has become the first Swiss insurer to implement the Guidewire Cloud Platform, specifically adopting Guidewire ClaimCenter and integrating Guidewire PolicyCenter. This transition aims... to enhance claim processing speed and automation, offering a seamless experience for customers. Guidewire's platform supports insurers globally in achieving operational excellence and customer satisfaction.
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Heritage Insurance Company has fully deployed Guidewire's cloud-based PolicyCenter and BillingCenter across 13 states, completing its transition to the full InsuranceSuite. This deployment, along... with Guidewire's new Olos release featuring AI-powered underwriting and claims capabilities, highlights Guidewire's role as a key technology provider for modernizing core systems in the property and casualty insurance sector.
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