Get Satisfaction Overview
This is a summary of the comprehensive capabilities and benefits of Get Satisfaction based on over 185 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Get Satisfaction, belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Get Satisfaction is right for your needs? Our Cuspera AI engine can evaluate how Get Satisfaction fits your specific business needs, industry, and context. Get your personalized assessment report today.
Get Satisfaction supports business activities such as:
- Engagement Management
- Collaboration
- Communication Management
- Social Media Analytics
- Products & Pricelist Management
Get Satisfaction can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Brand Engagement, and Scale Best Practices. It can help manage these activities if you use E-Mail for these needs. As a solution, Get Satisfaction's capabilities include Alerts: Popups & Notifications.
Get Satisfaction was founded in 2007. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Community building isn t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand...." Peer review by Anica
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Get Satisfaction solved their Community Management needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Get Satisfaction.
Use Cases
Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Get Satisfaction.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.33/5 ★ |
"...Community building isn t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand...." Peer review by Anica |
| engaging and following up |
3.92/5 ★ |
"...Transparency Get Satisfaction allows us to engage with our customers openly and honestly...." Peer review by Laura Thomas, Social Media Coordinator, Yola.com |
| Collaboration |
4.37/5 ★ |
"...The Kenandy Community extends the idea of collaboration to online support, allowing Kenandy customers, partners and employees to answer each other s questions and share ideas and best practices directly from the product...." Peer review by Sandra Kurtzig, Chairman and CEO, Kenandy |
| Communication Management with E-Mail |
3.76/5 ★ |
"...While our Get Satisfaction communities are managed and maintained by just a handful of employees (myself included), everyone at the company receives and reads the notification emails about what's being posted, ensuring that all employees are up-to-speed on what sort of features our users are requesting, which questions are being asked, and what sort of bugs are being reported...." Peer review by Alexandra Gambardella, Video Content & Community Manager, All Media Network, LLC |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.33/5 ★ |
"...Community building isn t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand...." Peer review by Anica |
|
| engaging and following up |
4.33/5 ★ |
| Collaboration |
4.37/5 ★ |
"...The Kenandy Community extends the idea of collaboration to online support, allowing Kenandy customers, partners and employees to answer each other s questions and share ideas and best practices directly from the product...." Peer review by Sandra Kurtzig, Chairman and CEO, Kenandy |
|
| Communication Management with E-Mail |
3.76/5 ★ |
"...While our Get Satisfaction communities are managed and maintained by just a handful of employees (myself included), everyone at the company receives and reads the notification emails about what's being posted, ensuring that all employees are up-to-speed on what sort of features our users are requesting, which questions are being asked, and what sort of bugs are being reported...." Peer review by Alexandra Gambardella, Video Content & Community Manager, All Media Network, LLC |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 185 insights from peers and experts to help you assess how these Get Satisfaction use cases fit your Community Management needs.
Popular Business Setting
for Get Satisfaction
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Get Satisfaction to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for Get Satisfaction
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (6) |
IT and Other Capabilities
for Get Satisfaction
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (19) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (19) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (46) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (46) |
| Chat Support | Read Reviews (2) |
| Email Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Get Satisfaction
Top Failure Risks for Get Satisfaction
Vendor Profile Details
HQ Location
29 W 35th Street. 8th Floor New York, NY 10001
Employees
1-10
Social
Financials
SEED
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