Get Satisfaction Overview

Get Satisfaction is an online customer engagement community platform connecting companies with their customers to foster relationships that unlock new value for both sides and take the customer-company engagement to a whole new place. It helps to acquire customers and improve brand engagement.

Get Satisfaction interacts with the customer by delivering an engaging customer experience, embedding community anywhere by built-in SEO, Facebook integration, and more, configure and deploy with ease, monitor and take timely action on posts to ensure that conversation remains productive, relevant, and lively and many more.

Some key benefits include increasing customer satisfaction while reducing support costs, attracting and engaging prospects earlier in the sales cycle, creating a more engaging customer experience, and staying current on customer needs and obtain innovation.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Get Satisfaction solved their Community Management needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Get Satisfaction.

Other priorities:

  • Improve Brand Engagement
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Get Satisfaction.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.33/5

Read Reviews (9)

"...Today's customers expect a different type of relationship with companies, and customers will reward brands that create friendly ways for them to engage so they can get faster answers to questions, provide consumer feedback or gather information to make purchase decisions...." Get Satisfaction
engaging and following up

3.92/5

Read Reviews (5)

Collaboration

4.37/5

Read Reviews (4)

"...Our community gives us a venue for TED-Ed audiences to collaborate with us to develop compelling content...." Get Satisfaction
Communication Management with E-Mail

3.76/5

Read Reviews (4)

"...While our Get Satisfaction communities are managed and maintained by just a handful of employees (myself included), everyone at the company receives and reads the notification emails about what's being posted, ensuring that all employees are up-to-speed on what sort of features our users are requesting, which questions are being asked, and what sort of bugs are being reported...." Peer review by Alexandra Gambardella, Video Content & Community Manager, All Media Network, LLC
PEER EXPERIENCES
Engagement Management

4.33/5

Read Reviews (9)

"...Today's customers expect a different type of relationship with companies, and customers will reward brands that create friendly ways for them to engage so they can get faster answers to questions, provide consumer feedback or gather information to make purchase decisions...." Get Satisfaction
engaging and following up

4.33/5

Read Reviews (5)

Collaboration

4.37/5

Read Reviews (4)

"...Our community gives us a venue for TED-Ed audiences to collaborate with us to develop compelling content...." Get Satisfaction
Communication Management with E-Mail

3.76/5

Read Reviews (4)

"...While our Get Satisfaction communities are managed and maintained by just a handful of employees (myself included), everyone at the company receives and reads the notification emails about what's being posted, ensuring that all employees are up-to-speed on what sort of features our users are requesting, which questions are being asked, and what sort of bugs are being reported...." Peer review by Alexandra Gambardella, Video Content & Community Manager, All Media Network, LLC

9+ more Business Use Cases

Our AI advisor, Wyz, harnessed 185 insights from peers and experts to help you assess how these Get Satisfaction use cases fit your Community Management needs.

Popular Business Setting

for Get Satisfaction

Top Industries

  • Information Technology and Services
  • Computer Software
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Get Satisfaction to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Get Satisfaction

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.21/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.21/5

Read Reviews (6)

IT and Other Capabilities

for Get Satisfaction

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.26/5

Read Reviews (19)
Data Export

1.59/5

Read Reviews (5)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.26/5

Read Reviews (19)
Data Export

1.59/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.60/5

Read Reviews (46)
Chat Support

3.93/5

Read Reviews (2)
Email Support

3.50/5

Read Reviews (1)
Phone Support

3.50/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.60/5

Read Reviews (46)
Chat Support

3.93/5

Read Reviews (2)
Email Support

3.50/5

Read Reviews (1)
Phone Support

3.50/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.72/5

Read Reviews (24)
Analytics

3.50/5

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.72/5

Read Reviews (24)
Analytics

3.50/5

Read Reviews (9)

Software Failure Risk Guidance

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for Get Satisfaction

Top Failure Risks for Get Satisfaction

Vendor Profile Details

Company Name

Getsatisfaction

Year Founded

2007

HQ Location

29 W 35th Street. 8th Floor New York, NY 10001

Employees

1-10

Social

Financials

Seed