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Latest Product Updates and Feature Enhancements on Freshsales
Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences - CXOToday.com
Freshworks has launched Freshservice Journeys, a new feature within its Freshservice platform, designed to streamline employee experiences by reducing workplace frustrations. The solution aims to aut...omate and personalize service management workflows, improving efficiency and satisfaction for enterprise IT and HR teams.
Freshworks Launches AI Solution to Fix Employee Onboarding Chaos: What IT Leaders Need to Know - Stock Titan
Freshworks has launched Freshservice Journeys, an AI-powered feature within its IT and employee service management platform. This solution streamlines complex employee processes across departments li...ke IT, HR, and facilities, using AI automation and a no-code interface. Early adopters like Qualfon and EquiTrust Life Insurance report significant efficiency improvements in onboarding and offboarding processes.
Decoding Freshworks AI-first strategy; AI boost for micro businesses
Freshworks is advancing its AI-first strategy by integrating generative AI across its customer engagement and IT service management platforms. The company aims to empower micro and small businesses w...ith AI-driven automation, enhancing productivity and customer support. Recent updates include new AI features in Freshdesk and Freshservice, targeting faster ticket resolution and streamlined workflows for SMBs.
Freshworks bets on agentic AI to drive enterprise growth in 2025
Freshworks is investing in agentic AI to accelerate enterprise growth in 2025. The company is integrating advanced agentic AI capabilities across its customer service and IT service management platfo...rms, including Freshdesk and Freshservice. These enhancements automate complex workflows, enable multi-step task execution, and deliver more personalized customer and employee experiences. By leveraging generative AI, Freshworks aims to boost business efficiency and help enterprises scale operations with intelligent automation.
Strategic Partnerships and Integrations of Freshsales
McLaren Racing announces Freshworks as an Official Partner of the McLaren Formula 1 Team
Freshworks has become an Official Partner of the McLaren Formula 1 Team, integrating its ITSM solution, Freshservice, to enhance McLaren's IT operations. This partnership aims to boost productivity a...nd operational efficiency, with Freshworks branding featured on McLaren's race cars and team kit.
Freshworks has partnered with McLaren Racing, becoming an official partner of the McLaren Formula 1 Team. McLaren will use Freshworks' IT service management tool, Freshservice, to enhance IT operatio...ns and boost efficiency. Freshworks branding will feature on McLaren cars and apparel, starting with the Belgian Grand Prix. This multi-year agreement aims to streamline McLaren's IT services and improve track performance.
Freshworks Partners with McLaren F1 to Power IT Operations
Freshworks has entered a multi-year partnership with McLaren F1, deploying its AI-powered ITSM platform, Freshservice, to enhance McLaren's IT operations. The collaboration aims to streamline IT proc...esses and boost efficiency during F1 races. Freshworks branding will feature on McLaren's race cars and team gear, highlighting the partnership's strategic importance.
Freshworks Partners with McLaren Racing to Enhance IT Operations in Formula 1 - Quiver Quantitative
Freshworks has entered a multi-year partnership with McLaren Racing, becoming an Official Partner of the McLaren Formula 1 Team. McLaren has integrated Freshworks' IT service management solution, Fre...shservice, to enhance IT operations and productivity during races. Freshworks' branding will be featured on McLaren's race cars and team kit for the 2025 season, starting with the Belgian Grand Prix.
Funding News and Financial Performance of Freshsales
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
Freshworks to Announce Second Quarter 2025 Financial Results on July 29, 2025
Freshworks will announce its second quarter 2025 financial results on July 29, 2025, with a live webcast scheduled for the same day to discuss the results and business highlights.
Freshworks announced its Q2 2025 financial results, reporting an 18% year-over-year revenue growth to $204.7 million and a 29% operating cash flow margin. The company also highlighted key business ac...hievements, including onboarding new customers and launching new AI capabilities. Freshworks raised its full-year 2025 guidance based on strong performance and market conditions.
Freshworks reported a strong Q2 2025 financial performance with GAAP revenue of $204.7 million, surpassing expectations. Non-GAAP earnings per share reached $0.18, significantly above estimates. The ...company highlighted growth in AI solutions, with Freddy AI generating $20 million in annual recurring revenue. Freshworks also announced a partnership with McLaren Racing, adopting Freshservice for IT management.
Freshworks Inc: Freshworks Reports Second Quarter 2025 Results
Freshworks reported a strong second quarter 2025, with an 18% year-over-year revenue increase to $204.7 million. The company achieved a 29% operating cash flow margin and a 27% adjusted free cash flo...w margin. Freshworks also announced a partnership with McLaren Racing, integrating its ITSM solution, Freshservice, into the McLaren Formula 1 Team's operations.
Freshworks Inc. to Announce Second Quarter 2025 Financial Results on July 29, 2025 - Quiver Quantitative
Freshworks Inc. will announce its second quarter 2025 financial results on July 29, 2025, followed by a live audio webcast to discuss the results and business highlights. The event will be accessible... via Freshworks' investor relations website.
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% ...adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
Freshworks ( FRSH ) Expected to Announce Quarterly Earnings on Tuesday
Freshworks is set to announce its quarterly earnings on February 4th, with expected earnings of $0.08 per share and revenue of $189.44 million. The stock opened at $18.60, with a market cap of $5.63 ...billion.
Leadership and Executive Team Updates at Freshsales
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of ...the Board. Mathrubootham's departure is not due to any disagreements with the company.
Freshworks names Ian Tickle as chief of global field operations - iTWire
Freshworks appointed Ian Tickle as chief of global field operations. Tickle will oversee worldwide sales and field operations, aiming to drive growth for Freshworks' SaaS solutions in customer engage...ment and IT service management.
Freshworks appoints Ian Tickle as Chief of Global Field Operations (CGFO)
Freshworks has appointed Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, previously interim CGFO and SVP/GM of International Sales, will now focus full-time on leading global field sal...es and driving new business and customer expansion. He brings leadership experience from Domo and Oracle, strengthening Freshworks' enterprise software sales strategy.
Freshworks Names New Global Operations Chief Amid 19% Revenue Growth ...
Freshworks has appointed Ian Tickle as Chief of Global Field Operations, transitioning from his interim role. Tickle, with 30 years of global sales experience, previously held senior positions at Dom...o and Oracle. Under his interim leadership, Freshworks achieved 19% revenue growth in Q1 2025. Tickle will focus on driving field sales-led growth globally.
Corporate News and Organizational Updates on Freshsales
Freshworks is now an AI company, not just SaaS, says CEO Dennis Woodside
Freshworks CEO Dennis Woodside announced a strategic shift, positioning Freshworks as an AI-first company rather than just a SaaS provider. The company is embedding generative AI across its product s...uite to enhance customer and employee experiences. This move aims to differentiate Freshworks in the crowded business software market and drive innovation in customer engagement solutions.
