Latest News & Updates on freshdesk

Freshworks has integrated AI into its software development process, enhancing efficiency beyond code generation. By incorporating AI in review, testing, and deployment, the company reports a 30% incr...ease in development speed. This approach also improves knowledge sharing and reduces errors, allowing teams to focus on new projects without job cuts.
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Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as incre...ased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
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Freshworks is emphasizing AI-driven employee experiences at its conference, highlighting advancements in its Freshservice platform. The company is focusing on accelerating the adoption of AI technolo...gies to enhance service management and improve user engagement.
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Freshworks has launched the Freddy AI Agent Studio within Freshservice, enhancing its ServiceOps platform. This new no-code environment allows teams to create and deploy AI agents, integrating with t...ools like Microsoft Teams and Slack. Key features include the MCP Gateway for external context integration and AI Insights for performance analysis, aiming to improve service automation and employee experience.
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Freshworks unveiled Freddy AI Agent Studio at its Refresh 2026 event, enhancing its Freshservice platform. This no-code environment allows IT and business teams to quickly deploy AI agents, aiming to... streamline service operations and improve efficiency. The launch aligns with Freshworks' focus on AI-driven service transformation, addressing the growing demand for faster, more integrated service workflows.
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Freshworks has expanded its Freshservice platform with the launch of Freddy AI Agent Studio and MCP Gateway. The no-code Freddy AI Agent Studio allows enterprises to create and deploy AI agents acros...s workflows, integrating with tools like Microsoft Teams and Workday. The MCP Gateway enables seamless integration with third-party tools, enhancing AI agent deployment. These innovations aim to streamline service management and improve IT performance.
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Freshworks has launched the AI Agent Studio within its Freshservice platform, aiming to revolutionize service operations. This new feature allows organizations to deploy custom AI agents quickly, enh...ancing service delivery and employee experience. The AI Agent Studio integrates with tools like Microsoft Teams and Workday, offering seamless, secure workflows. Freshworks emphasizes the agility and integration capabilities of its platform to address service challenges effectively.
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Freshworks has expanded its IT service management capabilities with the introduction of the no-code Freddy AI Agent Studio and the Model Context Protocol (MCP) Gateway. These enhancements allow organ...izations to create custom AI agents and integrate external context from third-party tools, enabling faster and more efficient service operations.
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Freshworks has launched the AI Agent Studio in its Freshservice platform, enhancing service operations with customizable AI agents. This new feature allows businesses to deploy AI solutions quickly, ...integrate with tools like Microsoft Teams and Workday, and improve service delivery through AI-driven insights and automation.
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Freshworks has enhanced its Freshservice platform with AI-driven features for IT asset management, including continuous infrastructure discovery and dependency mapping. These updates aim to improve I...T service reliability and efficiency for small businesses. Key features include real-time monitoring, predictive impact analysis, and configuration drift detection, helping businesses optimize software spending and reduce downtime. Freshworks targets small businesses seeking to streamline IT operations and enhance service delivery.
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Freshworks Inc. has enhanced its IT Asset Management (ITAM) within Freshservice by integrating AI-powered continuous infrastructure discovery and dependency mapping. This update aims to unify infrast...ructure data and workflows, improving operational efficiency and resolution times. Key features include real-time dependency mapping, predictive impact analysis, and enhanced security. Global brands like New Balance are already benefiting from these capabilities to drive digital transformation.
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Freshworks has introduced a new feature, Continuous Discovery, to its Freshservice platform. This enhancement aims to improve IT service management by providing real-time insights and automation capa...bilities.
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Freshworks has launched a revamped IT Asset Management (ITAM) product, enhancing capabilities in incident response, security, and IT spend optimization. The new ITAM product integrates deep discovery... and dependency mapping into Freshservice, providing comprehensive infrastructure visibility and operational intelligence for improved service workflows.
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Freshworks has expanded its Freshservice platform by launching a redefined IT Asset Management (ITAM) service. This new offering integrates continuous infrastructure discovery and dependency mapping,... enhancing IT operations management. It aims to provide AI-powered service operations, improving data integrity and operational intelligence. Notably, New Balance Athletics Inc. has tested this offering to unify service and infrastructure operations.
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Freshworks has enhanced its IT Asset Management (ITAM) capabilities in Freshservice by integrating continuous infrastructure discovery and dependency mapping. This AI-powered platform now offers impr...oved data unification, operational intelligence, and risk management. Key features include live dependency mapping, predictive impact analysis, and enhanced security measures. Global customers like New Balance are already benefiting from these advancements.
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Freshworks has enhanced its Freshservice platform by integrating real-time infrastructure visibility and dependency mapping. This update to Freshservice's IT Asset Management (ITAM) includes continuo...us infrastructure discovery, dependency mapping, and integration with IT Service Management (ITSM) and IT Operations Management (ITOM). These enhancements aim to provide organizations with a unified, AI-powered service operations platform, improving data integrity and operational intelligence for faster incident response and risk mitigation.
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Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
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Freshworks has become an Official Partner of the McLaren Formula 1 Team, integrating its ITSM solution, Freshservice, to enhance McLaren's IT operations. This partnership aims to boost productivity a...nd operational efficiency, with Freshworks branding featured on McLaren's race cars and team kit.
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Freshworks has partnered with McLaren Racing, becoming an official partner of the McLaren Formula 1 Team. McLaren will use Freshworks' IT service management tool, Freshservice, to enhance IT operatio...ns and boost efficiency. Freshworks branding will feature on McLaren cars and apparel, starting with the Belgian Grand Prix. This multi-year agreement aims to streamline McLaren's IT services and improve track performance.
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Freshworks has entered a multi-year partnership with McLaren F1, deploying its AI-powered ITSM platform, Freshservice, to enhance McLaren's IT operations. The collaboration aims to streamline IT proc...esses and boost efficiency during F1 races. Freshworks branding will feature on McLaren's race cars and team gear, highlighting the partnership's strategic importance.
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Freshworks has entered a multi-year partnership with McLaren Racing, becoming an Official Partner of the McLaren Formula 1 Team. McLaren has integrated Freshworks' IT service management solution, Fre...shservice, to enhance IT operations and productivity during races. Freshworks' branding will be featured on McLaren's race cars and team kit for the 2025 season, starting with the Belgian Grand Prix.
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Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
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Freshworks Inc. has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management software provider. This acquisition will integrate FireHydrant's IT Operations Management w...ith Freshservice's IT Service Management, creating a unified AI-native ServiceOps solution. The deal aims to enhance IT service reliability and efficiency by simplifying operations and preventing disruptions. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
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Freshworks will announce its second quarter 2026 financial results on August 4, 2026, with a live audio webcast scheduled for the same day to discuss the results and business highlights.

Freshworks will announce its Q2 2026 financial results on August 4, 2026, after market close, with a live webcast scheduled to discuss the results and business highlights.

Freshworks reported strong Q1 results, landing its largest deals ever, driven by its Employee Experience platform and AI Copilot. The company saw a 29% increase in customers contributing over $100,00...0 in ARR and secured its first $1 million ARR deal. Freshworks projects continued growth, with 2026 revenue expected to reach up to $964 million.
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Freshworks announced its financial results for the first quarter of 2026, detailing the company's performance metrics and financial outcomes for the period.

Freshworks reported a 16% increase in Q1 2026 revenue, reaching $228.6 million. Despite a GAAP operating loss of $8.1 million, the company achieved a non-GAAP operating income of $41.0 million. Fresh...works closed its two largest deals, including its first $1 million ARR contract. The company provided Q2 revenue guidance of $232.0$235.0 million and full-year 2026 guidance of $958.0$964.0 million.
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Freshworks Inc. will announce its first quarter 2026 financial results on May 5, 2026, with a live audio webcast scheduled to discuss the results and business highlights.

Freshworks has scheduled its Q1 2026 financial results announcement for May 5, 2026. The company will host a live webcast to discuss the quarter's performance and operational highlights. The announce...ment is significant as Freshworks serves around 75,000 corporate clients, including Bridgestone and Sony Music, and may provide insights into enterprise adoption trends and future growth.
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Freshworks reported a revenue of $838.8 million for 2025, indicating a profitable year.

Freshworks reported its financial results for Q4 and full year 2025, showing a 16% revenue growth year-over-year. The company achieved $838.8 million in total revenue for 2025, with a significant inc...rease in non-GAAP operating income. Freshworks' AI-powered software contributed to strong product adoption, and the company onboarded new customers like Armanino and ENGIE Impact. The acquisition of FireHydrant was announced to enhance IT Service Management offerings.
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Freshworks Inc. reported a strong financial performance for Q4 and the full year 2025, surpassing revenue and profitability guidance. The company achieved a 16% annual revenue growth, reaching $838.8... million, and improved its GAAP income from operations. Freshworks' AI-powered software adoption drove significant business expansion, with annual recurring revenue exceeding half a billion dollars. The company anticipates continued growth in 2026, projecting revenue between $952 million and $960 million.
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Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.

Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
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Freshworks will announce its second quarter 2025 financial results on July 29, 2025, with a live webcast scheduled for the same day to discuss the results and business highlights.

Freshworks announced its Q2 2025 financial results, reporting an 18% year-over-year revenue growth to $204.7 million and a 29% operating cash flow margin. The company also highlighted key business ac...hievements, including onboarding new customers and launching new AI capabilities. Freshworks raised its full-year 2025 guidance based on strong performance and market conditions.
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Freshworks: Solid Growth As Agentic AI Tools Take Off

Freshworks reported a strong Q2 2025 financial performance with GAAP revenue of $204.7 million, surpassing expectations. Non-GAAP earnings per share reached $0.18, significantly above estimates. The ...company highlighted growth in AI solutions, with Freddy AI generating $20 million in annual recurring revenue. Freshworks also announced a partnership with McLaren Racing, adopting Freshservice for IT management.
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Freshworks reported a strong second quarter 2025, with an 18% year-over-year revenue increase to $204.7 million. The company achieved a 29% operating cash flow margin and a 27% adjusted free cash flo...w margin. Freshworks also announced a partnership with McLaren Racing, integrating its ITSM solution, Freshservice, into the McLaren Formula 1 Team's operations.
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Freshworks appointed Kuntal Vahalia as Senior Vice President of Partnership Channel to enhance its global partner strategy. Vahalia's role focuses on expanding Freshworks' upmarket efforts and streng...thening ties with global system integrators. This strategic move aims to leverage partner ecosystems for broader enterprise reach, particularly in IT service management and employee experience solutions.
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Freshworks has appointed Kuntal Vahalia as Senior Vice President, Global Channels and Alliances. Vahalia will lead Freshworks' global partner strategy, focusing on expanding upmarket and enhancing pa...rtnerships with global system integrators. His role aligns with Freshworks' strategy to grow its employee experience segment, which has reached $500 million in ARR.
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Freshworks has hired a former Anaplan channel executive to strengthen its efforts in targeting larger enterprise clients. This strategic move aims to enhance Freshworks' market position and expand it...s customer base among bigger organizations.
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Freshworks has appointed Kuntal Vahalia as SVP of partnerships channel to strengthen its presence in the global system integrators (GSI) market. This move is part of Freshworks' strategy to expand it...s enterprise customer base, particularly in CRM and IT management offerings. Vahalia's experience with GSIs at companies like Salesforce and Anaplan is expected to drive partner-led growth and enhance Freshworks' channel ecosystem.
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Freshworks has appointed Kuntal Vahalia as Senior Vice President, Global Channels and Alliances. Vahalia will lead the company's global partner strategy and execution, focusing on expanding Freshwork...s' presence in larger markets and enhancing relationships with global system integrators. His role aligns with Freshworks' strategic priorities of moving upmarket and growing its employee experience segment.
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Freshworks Inc. has appointed Kuntal Vahalia as Senior Vice President, Global Channels and Alliances. Vahalia will lead the company's global partner strategy and execution, focusing on expanding Fres...hworks' presence in the employee experience segment. He brings extensive experience from previous roles at Anaplan, Salesforce, MuleSoft, and ThoughtSpot.
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Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying its global sales under his leadership to drive revenue growth. This strategic realignment aims to enhance sales cycles and custom...er engagement, coinciding with Freshworks' recent financial successes, including profitability and record cash flow.
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Freshworks has restructured its global sales organization by appointing Ian Tickle as Chief Revenue Officer, aiming to accelerate revenue growth. Tickle, previously Chief of Global Field Operations, ...will oversee sales, customer success, and experience functions. This move follows Freshworks' recent profitability and raised revenue outlooks, emphasizing streamlined operations and enhanced customer value.
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Freshworks has unified its global sales organization under Ian Tickle, who is now the Chief Revenue Officer. This move aims to accelerate growth and enhance customer value. Tickle, with a strong trac...k record in sales leadership, will oversee sales, customer success, and experience functions. Mika Yamamoto, Chief Integrated Customer Growth Officer, will depart as a result of this restructuring.
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Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
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Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of ...the Board. Mathrubootham's departure is not due to any disagreements with the company.
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