Verint Predictive Modelling Overview

Verint's predictive analytics solution offers insights into consumer visits, industry, and company roles. Customer experience is enhanced through data-driven analysis.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Verint Predictive Modelling.

Other use cases:

  • Measuring Net Promoter Score
  • Touchpoint Management
  • Digital Marketing
  • Product Marketing
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Verint Predictive Modelling.

Other priorities:

  • Acquire Customers
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Verint Predictive Modelling Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Predictive Modelling works with different mediums / channels such as Games.

Verint Predictive Modelling's features include Feedback Surveys. and Verint Predictive Modelling support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Verint Predictive Modelling analytics capabilities include Analytics, and Custom Reports.

Verint Predictive Modelling, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Verint Predictive Modelling Use Cases

What solutions does Verint Predictive Modelling provide for Engagement Management?

How can Verint Predictive Modelling optimize your Measuring Customer Satisfaction Workflow?

Why is Verint Predictive Modelling the best choice for Competitive Intelligence?

Case Studies

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline double agent capacity. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. Tra...inline managed more customer contacts with the same staff. Performance metrics improved across the board.

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CASE STUDY MSC

Verint Quality Bot helped MSC save over $12.5 million each year. MSC used automation to increase call evaluation capacity by 7,000%. The solution helped MSC align resources with its mission and strat...egy. Operational efficiency improved. The case shows the impact of Verint's AI-powered quality management tools in large-scale customer service environments.

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CASE STUDY Volaris Airlines

Conversocial, a Verint company, helped Volaris Airlines improve digital customer experience. Volaris wanted to keep costs low and attract new flyers. They used messaging and automation to make custom...er service better and faster. Since 2017, more customers use messaging instead of old channels. Volaris attracted first-time flyers by offering low fares and a mobile-friendly experience. This digital change helped Volaris compete with bus travel and keep customers coming back.

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Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% reduction in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now has higher productivity and greater efficiency.

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Marketing and Advertising

CASE STUDY Qualfon

Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.

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Retail

CASE STUDY Wayfair

Verint Workforce Management helped Wayfair scale its contact center workload. Wayfair used Verint to create a layered staffing approach. This made scheduling easier and more flexible. The Verint Plat...form gave Wayfair a full view of agent status across channels. Wayfair can now meet customer expectations and protect customer experience. The solution helped Wayfair manage costs while serving over 25 million customers a year.

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Verint Predictive Modelling Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Verint Predictive Modelling

Top Failure Risks for Verint Predictive Modelling

Verint Systems, Inc News

M&A

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Product

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO