Verint Predictive Modelling Overview

Verint's predictive analytics solution offers insights into consumer visits, industry, and company roles. Customer experience is enhanced through data-driven analysis.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Verint Predictive Modelling.

Other use cases:

  • Measuring Net Promoter Score
  • Touchpoint Management
  • Digital Marketing
  • Product Marketing
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Verint Predictive Modelling.

Other priorities:

  • Acquire Customers
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Verint Predictive Modelling Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Predictive Modelling works with different mediums / channels such as Games.

Verint Predictive Modelling's features include Feedback Surveys. and Verint Predictive Modelling support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Verint Predictive Modelling analytics capabilities include Analytics, and Custom Reports.

Verint Predictive Modelling, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Verint Predictive Modelling Use Cases

How can Verint Predictive Modelling optimize your Engagement Management Workflow?

How can Verint Predictive Modelling enhance your Measuring Customer Satisfaction process?

What benefits does Verint Predictive Modelling offer for Competitive Intelligence?

Case Studies

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

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Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

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Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

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Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

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Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

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Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

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Verint Predictive Modelling Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.50/5 ★

Read Reviews (5)
Analytics

3.74/5 ★

Read Reviews (8)
Custom Reports

3.50/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Verint Predictive Modelling

Top Failure Risks for Verint Predictive Modelling

Verint Systems, Inc News

M&A

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

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Customer

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

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Awards

Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance

Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.

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Financial

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

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Financials

IPO