About Foresee CX Suite

ForeSee CX Suite is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). It helps to improve digital and social presence and enhance customer relationships.

It helps to gain a complete view of the customer Journey by consolidating tools, capture the full voice of the customer, and measure the entire journey, with accuracy and efficiency. It enables CX intelligence for everyone in the organization.

ForeSee CX Suite also helps to connect CX improvements to tangible business outcomes like purchase, recommend (NPS), return, and more. Its priority index helps prioritize where to focus first, and how to fix it and get the market context required with easy access over benchmark categories, unmatched in the industry.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Foresee CX Suite solves your Customer Journey and Experience needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Foresee CX Suite.

Other priorities:

  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve ROI
  • Grow Market Share
  • Improve Navigation
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Competitive Intelligence , Engagement Management , as the business use cases that they have been most satisfied while using Foresee CX Suite.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Website

4.89/5

Read Reviews (85)

"...We found that first call resolution isn t the be all and end all measure of satisfaction. ..." Case Study Stream Energy
measuring customer satisfaction

4.88/5

Read Reviews (46)

measuring net promoter score

4.15/5

Read Reviews (3)

Competitive Intelligence

4.35/5

Read Reviews (32)

"...DTE Energy has been recognized by numerous industry and local business organizations for the outstanding performance of this site and eBill. ..." Case Study DTE Energy
Engagement Management with Phone Calls

4.72/5

Read Reviews (24)

"...How long visitors choose to engage with the site is an important key performance indicator for L Or al Paris...." Case Study L’Oréal Paris
engaging and following up

4.65/5

Read Reviews (20)

PEER EXPERIENCES
Customer Feedback Management with Website

4.89/5

Read Reviews (85)

"...We found that first call resolution isn t the be all and end all measure of satisfaction. ..." Case Study Stream Energy
measuring customer satisfaction

4.89/5

Read Reviews (46)

measuring net promoter score

4.89/5

Read Reviews (3)

Competitive Intelligence

4.35/5

Read Reviews (32)

"...DTE Energy has been recognized by numerous industry and local business organizations for the outstanding performance of this site and eBill. ..." Case Study DTE Energy
Engagement Management with Phone Calls

4.72/5

Read Reviews (24)

"...How long visitors choose to engage with the site is an important key performance indicator for L Or al Paris...." Case Study L’Oréal Paris
engaging and following up

4.72/5

Read Reviews (20)

27+ more Business Use Cases

Our AI advisor, Wyz, harnessed 767 insights from peers and experts to help you assess how these Foresee CX Suite use cases fit your Customer Journey and Experience needs.

Case Studies

COMPANY CASE STUDIES
Case Study RS Components

RS Components combines attitudinal and behavioral data with Verint ForeSee and Adobe analytics to learn how to improve customer experiences

Read More
Case Study Domestic & General

Domestic & General increased customer satisfaction and reduced call center costs by partnering with ForeSee to improve the digital experience.

Read More
Case Study Union Bank and Trust

Union Bank and Trust worked with ForeSee to prioritize improvements and increase issue resolution, agent performance, and more.

Read More

Popular Business Setting

for Foresee CX Suite

Top Industries

  • Retail
  • Banking
  • Real Estate

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Foresee CX Suite to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Foresee CX Suite

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.21/5

Read Reviews (50)
Personalization

4.30/5

Read Reviews (12)
SEM

4.21/5

Read Reviews (7)
Micro customer segmenting

3.90/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.21/5

Read Reviews (50)
Personalization

4.30/5

Read Reviews (12)
SEM

4.21/5

Read Reviews (7)
Micro customer segmenting

3.90/5

Read Reviews (5)

IT and Other Capabilities

for Foresee CX Suite

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.43/5

Read Reviews (49)
Data Export

2.33/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.43/5

Read Reviews (49)
Data Export

2.33/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (70)
Phone Support

4.21/5

Read Reviews (8)
Chat Support

4.02/5

Read Reviews (5)
Email Support

3.79/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (70)
Phone Support

4.21/5

Read Reviews (8)
Chat Support

4.02/5

Read Reviews (5)
Email Support

3.79/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (2)
Analytics

4.43/5

Read Reviews (130)
Custom Reports

4.31/5

Read Reviews (114)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (2)
Analytics

4.43/5

Read Reviews (130)
Custom Reports

4.31/5

Read Reviews (114)

Failure Risk Guidance Security Report

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for Foresee CX Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Foresee CX Suite

Vendor Profile Details

Company Name

Foresee

Company Website

https://www.foresee.com/

Year Founded

2001

HQ Location

2500 Green Road, Suite 400 Ann Arbor, MI 48105

Employees

251-500

Social

Financials

M&A