Foresee CX Suite Overview

ForeSee CX Suite is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). It helps to improve digital and social presence and enhance customer relationships.

It helps to gain a complete view of the customer Journey by consolidating tools, capture the full voice of the customer, and measure the entire journey, with accuracy and efficiency. It enables CX intelligence for everyone in the organization.

ForeSee CX Suite also helps to connect CX improvements to tangible business outcomes like purchase, recommend (NPS), return, and more. Its priority index helps prioritize where to focus first, and how to fix it and get the market context required with easy access over benchmark categories, unmatched in the industry.

Cuspera Reviews

27 buyers and buying teams have used Cuspera to assess how well Foresee CX Suite solved their Customer Journey and Experience needs. Cuspera uses 767 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Foresee CX Suite.

Other priorities:

  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve ROI
  • Grow Market Share
  • Improve Navigation
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Competitive Intelligence , Engagement Management , as the business use cases that they have been most satisfied while using Foresee CX Suite.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Website

4.89/5

Read Reviews (85)

"...Auto Trader had been measuring how effectively it was delivering good customer experiences by using Net Promoter Score (NPS), but found that while NPS was a useful output, it didn t provide enough actionable information to prioritize improvements. ..." Case Study Auto Trader
measuring customer satisfaction

4.88/5

Read Reviews (46)

"...ForeSee s proven approach to customer experience measurement measures satisfaction with individual elements of an in-store experience and then quantifies their impact on future customer behaviors (e.g.,likelihood to recommend, return, and purchase from you again)...."
measuring net promoter score

4.15/5

Read Reviews (3)

"...We apply the Verint methodology to NPS or CSAT to prescribe action, helping you identify the specific drivers that will have the biggest overall impact...."
Competitive Intelligence

4.35/5

Read Reviews (32)

"...The client I was working for wanted to get more visibility regarding their own customers' satisfaction and then using industry/competitor scores in order to begin a benchmarking exercise...."
Engagement Management with Phone Calls

4.72/5

Read Reviews (24)

"...How long visitors choose to engage with the site is an important key performance indicator for L Or al Paris...." Case Study L’Oréal Paris
engaging and following up

4.65/5

Read Reviews (20)

"...All executives, regardless of which businesses they run or which part of the world they focus on, agree on one thing: We want winning customer engage- ment, he says...."
PEER EXPERIENCES
Customer Feedback Management with Website

4.89/5

Read Reviews (85)

"...Auto Trader had been measuring how effectively it was delivering good customer experiences by using Net Promoter Score (NPS), but found that while NPS was a useful output, it didn t provide enough actionable information to prioritize improvements. ..." Case Study Auto Trader
measuring customer satisfaction

4.89/5

Read Reviews (46)

measuring net promoter score

4.89/5

Read Reviews (3)

Competitive Intelligence

4.35/5

Read Reviews (32)

"...The client I was working for wanted to get more visibility regarding their own customers' satisfaction and then using industry/competitor scores in order to begin a benchmarking exercise...." Peer review by Consultant
Engagement Management with Phone Calls

4.72/5

Read Reviews (24)

"...How long visitors choose to engage with the site is an important key performance indicator for L Or al Paris...." Case Study L’Oréal Paris
engaging and following up

4.72/5

Read Reviews (20)

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 767 insights from peers and experts to help you assess how these Foresee CX Suite use cases fit your Customer Journey and Experience needs.

Case Studies

COMPANY CASE STUDIES
Case Study Domestic & General

Domestic & General increased customer satisfaction and reduced call center costs by partnering with ForeSee to improve the digital experience.

Read More
Case Study L’Oréal Paris

The world’s number one total beauty brand L’Oréal Paris leveraged insights from ForeSee cxMeasure for Web to better connect with consumers and drive brand engagement.

Read More
Case Study US Office of Personnel Management (OPM)

OPM worked with ForeSee on a multi-year upgrade to its legacy systems to improve the applicant and onboarding experience, and increase efficiencies for HR managers.

Read More

Based on peer insights

Cuspera recommends Foresee CX Suite for

Use Cases Customer Feedback Management , Competitive Intelligence , Engagement Management
Medium Website, Phone Calls
Features Feedback Surveys, Personalization, SEM
Business Priorities Acquire Customers, Enhance Customer Relationships, Improve Efficiency
Industries Retail, Banking, Real Estate

Popular Business Setting

for Foresee CX Suite

Top Industries

  • Retail
  • Banking
  • Real Estate

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Foresee CX Suite to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Foresee CX Suite

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.21/5

Read Reviews (50)
Personalization

4.30/5

Read Reviews (12)
SEM

4.21/5

Read Reviews (7)
Micro customer segmenting

3.90/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.21/5

Read Reviews (50)
Personalization

4.30/5

Read Reviews (12)
SEM

4.21/5

Read Reviews (7)
Micro customer segmenting

3.90/5

Read Reviews (5)

IT and Other Capabilities

for Foresee CX Suite

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.43/5

Read Reviews (49)
Data Export

2.33/5

Read Reviews (7)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.43/5

Read Reviews (49)
Data Export

2.33/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (70)
Phone Support

4.21/5

Read Reviews (8)
Chat Support

4.02/5

Read Reviews (5)
Email Support

3.79/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.65/5

Read Reviews (70)
Phone Support

4.21/5

Read Reviews (8)
Chat Support

4.02/5

Read Reviews (5)
Email Support

3.79/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (2)
Analytics

4.43/5

Read Reviews (130)
Custom Reports

4.31/5

Read Reviews (114)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (2)
Analytics

4.43/5

Read Reviews (130)
Custom Reports

4.31/5

Read Reviews (114)

Software Failure Risk Guidance

?

for Foresee CX Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Foresee CX Suite

Vendor Profile Details

Company Name

Foresee

Company Website

https://www.foresee.com/

Year Founded

2001

HQ Location

2500 Green Road, Suite 400 Ann Arbor, MI 48105

Employees

251-500

Social

Financials

M&A