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Information Technology and Services Case Studies and Customer Success Stories with Field Nation
Sendero Cloud - Information Technology And Services
Field Nation Premier helped Sendero Cloud improve service delivery for telecom, networking, and cloud support. Sendero Cloud needed better control... and consistency for clients across the U.S. Field Nation provided a large network of skilled technicians and tools for managing work. Sendero Cloud achieved a positivity rating over 90 percent and had no technician quality infractions in over two years. They reduced escalations by 95 percent and expanded coverage nationwide while lowering costs.
Sagent - Information Technology And Services
Field Nation helped Sagent improve network maintenance services. Sagent used Field Nation’s platform to access a flexible workforce of qualified... technicians across the country. The platform let Sagent track technician performance and select the right skills for each job. Sagent’s dispatch team used Field Nation to set clear expectations and communicate with techs. This partnership reduced downtime and operational costs for Sagent’s customers.
Matt Perna - Information Technology And Services
Field Nation helped Matt Perna build a flexible career in IT field services. He wanted freedom from a 9-to-5 job... and found it by joining Field Nation. He started with small tech jobs and quickly moved to leading large projects. Matt now chooses project-based work that fits his schedule and skills. He values the platform for giving him control and a rewarding, independent career.
A national IT service provider - Information Technology And Services
Field Nation’s Talent Services helped a national IT service provider expand coverage for a warehouse relocation project. The provider faced... challenges with sourcing technicians in a new region and meeting a tight deadline. Field Nation conducted a coverage assessment and connected them with a full-service technician team. The project succeeded, leading to an extra $45,000 contract and a total project value of $200K. The provider achieved a 38% margin, built a stronger talent pipeline, and gained confidence for future projects.
Pomeroy - Information Technology And Services
Pomeroy uses Field Nation to manage a blended workforce of direct employees and on-demand contractors. This helps Pomeroy handle volatile... demand and fill skill or geographic gaps in IT field service. The company uses on-demand workers for projects with many sites or urgent needs. Pomeroy tracks customer experience with NPS surveys, micro-surveys, and digital monitoring. This approach improves service quality, response times, and customer satisfaction.
Customer Success Stories of Field Nation
MSP coordinates multi-site, multi-visit hardware upgrade for banking client
Field Nation partnered with an enterprise IT service provider to execute a large-scale hardware and software upgrade for a banking client across 500+ branch locations. Utilizing Field Nation's... on-demand labor marketplace, over 5,000 work orders were completed, achieving a 93.2% fulfillment rate. The project highlighted Field Nation's ability to scale quality and efficiency with skilled technicians and strategic support.
Leading MSP installs wireless access points at over 1200 retail locations
A leading managed service provider (MSP) successfully installed wireless access points at over 1200 retail locations using Field Nation's on-demand labor marketplace. This collaboration enabled... the MSP to efficiently manage the large-scale project with over 4000 work orders, achieving a 95.6% fulfillment rate and a 4.9-star average technician rating. Field Nation's platform provided scalability and quality assurance through a network of skilled IT technicians.
600+ DMBs upgraded across 40 states in under 6 months
Field Nation facilitated the rapid deployment of over 600 digital menu boards for a global foodservice retailer across 40 states in six months. By leveraging its... on-demand labor marketplace, Field Nation enabled the enterprise technology company to efficiently source skilled AV technicians, ensuring high-quality installations with an average technician rating of 4.93 stars.
Automated package-holding lockers installed internationally
Field Nation supported a leading MSP in a multi-year international project to install automated package-holding lockers. By leveraging Field Nation's... labor marketplace, the MSP accessed skilled, on-demand technicians, achieving a 97.9% fulfillment rate and completing over 7,000 work orders across the U.S. and Canada. This collaboration ensured high-quality, efficient installations in diverse environments.
Worldlink Ensures Consistent Quality During Peak Season
Worldlink Integration Group enhanced its field service operations by adopting Field Nation's Provider Success Score (PSS). This tool enabled Worldlink... to efficiently manage increased work order volumes during peak seasons by providing data-backed insights into provider quality. The PSS facilitated faster, more informed provider selections, helping maintain high service standards and operational scalability.