Fenero Overview
This is a summary of the comprehensive capabilities and benefits of Fenero based on over 352 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Fenero, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Fenero is right for your needs? Our Cuspera AI engine can evaluate how Fenero fits your specific business needs, industry, and context. Get your personalized assessment report today.
Fenero supports business activities such as:
- Call Recording
- Helpdesk Management
- Knowledge Management
- Contact List Management
- Campaign Management
Fenero can help you with many business goals, such as Increase Sales & Revenue, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls E-Mail and Mobile for these needs. As a solution, Fenero's capabilities include Recording.
Fenero Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...The caller database is automatically searched for callers interaction histories to associate multiple calls from the same individual in call records, and phone number exclusion lists can be used to filter out unwanted inbound calls...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Fenero solved their Contact Center Software needs. Cuspera uses 352 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Fenero.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using Fenero.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls and E-Mail |
4.21/5 ★ |
"...The caller database is automatically searched for callers interaction histories to associate multiple calls from the same individual in call records, and phone number exclusion lists can be used to filter out unwanted inbound calls...." Peer review |
| Helpdesk Management with Phone Calls and Mobile |
2.83/5 ★ |
"...Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and..." Peer review by Geraldine S., Gerente general de proyectos, Computer Software |
| Knowledge Management |
4.54/5 ★ |
"...Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything! ..." qubicles.io award-winning contact center blockchain company |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls and E-Mail |
4.21/5 ★ |
"...The caller database is automatically searched for callers interaction histories to associate multiple calls from the same individual in call records, and phone number exclusion lists can be used to filter out unwanted inbound calls...." Peer review |
|
| Helpdesk Management with Phone Calls and Mobile |
2.83/5 ★ |
"...Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and..." Peer review by Geraldine S., Gerente general de proyectos, Computer Software |
|
| Knowledge Management |
4.54/5 ★ |
"...Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything! ..." qubicles.io award-winning contact center blockchain company |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 352 insights from peers and experts to help you assess how these Fenero use cases fit your Contact Center Software needs.
Popular Business Setting
for Fenero
Top Industries
- Marketing and Advertising
- Management Consulting
- Computer & Network Security
Popular in
- Mid Market
- Small Business
Peers used Fenero to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for Fenero
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (36) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (36) |
IT and Other Capabilities
for Fenero
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (56) |
| Data Export | Read Reviews (39) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (56) |
| Data Export | Read Reviews (39) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (13) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Chat Support | Read Reviews (13) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for Fenero
Overall Risk Meter
Top Failure Risks for Fenero
Vendor Profile Details
Company Name
Fenero
Company Website
https://www.fenero.io/HQ Location
100 S. Biscayne Boulevard, Suite 915, Miami, Florida 33131, US
Employees
11-50
Social
Financials
NA
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