Carole Nash is a motorcycle insurance broker. They used Eptica’s multilingual Customer Engagement Suite. The solution helped transform their customer service. The case study is presented as a video. ...No specific results or numbers are mentioned in the content.
Eptica’s multi channel customer service platform helped Hastings Direct improve customer service and offer more ways for 1.3 million customers to get help. The platform lets staff access up-to-date i...nformation across email, phone, and web self-service. Hastings Direct wanted to make it easier for customers to contact them and boost efficiency in their contact center. Eptica’s system gives staff the knowledge they need and supports the company’s growth.
Government Administration Case Studies and Success Stories with Eptica
CASE STUDY Brent Council
Brent Council's call centre had trouble responding to customer emails quickly and consistently. Their old system was slow and made it hard to meet service targets. They chose Eptica Email Management ...to help organize and speed up email replies. With the new system, email response time dropped from 30 minutes to 10 minutes. Agents now use templates and have better tools, making their work easier and faster. The team is happier and can answer more customer questions each day.
Consumer Goods Case Studies and Success Stories with Eptica
CASE STUDY L'Occitane
L'Occitane improved multi-channel communication with Enghouse Interactive Eptica, enhancing self-service, voice, email, chat, and social network interactions.
L’Occitane is a global group with over 3000 stores in 90 countries. They wanted to improve their customer experience across all channels. They upgraded their international CRM systems. Their goal was... to give customers a seamless and friendly experience everywhere. They also wanted to keep the same high quality of service worldwide.
L'Occitane improved multi-channel communication with Enghouse Interactive Eptica, enhancing self-service, voice, email, chat, and social network interactions.
Other Industry Case Studies and Success Stories with Eptica
CASE STUDY Charities Aid Foundation (CAF) i
Charities Aid Foundation (CAF) is one of Europe’s largest charitable foundations. CAF produces research on charities and charitable giving, develops policy ideas and works with people, companies and ...charities to help good causes thrive.
CASE STUDY Crédit Agricole Consumer Finance (CA CF)
As a major player in the consumer credit market with a presence in 17 countries in Europe, as well as in China and Morocco, Crédit Agricole Consumer Finance (CA CF) offers its customers and partners ...financing solutions that are flexible, responsible and tailored to their needs.
Carole Nash is committed to meeting customer needs and wanted a faster, more efficient way of delivering customer service that maximised staff time and made the quotation process straightforward yet ...compliant...
Part of Ageas UK, a leading provider of awarding-winning insurance solutions, Ageas Retail Intermediary (ARI) operates as an insurance intermediary within the personal lines insurance market.
RSPCA has slashed the time it takes to respond to cases of animal cruelty reported through its website, from days to a matter of minutes, after investing in advanced email management technology from ...Eptica.
