Enghouse Interactive Quality Management Overview
This is a summary of the comprehensive capabilities and benefits of Enghouse Interactive Quality Management based on over 465 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Enghouse Interactive Quality Management, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Enghouse Interactive Quality Management is right for your needs? Our Cuspera AI engine can evaluate how Enghouse Interactive Quality Management fits your specific business needs, industry, and context. Get your personalized assessment report today.
Enghouse Interactive Quality Management supports business activities such as:
- Call Recording
- Workflow Management
- Customer Feedback Management
- Coaching
- Engagement Management
Enghouse Interactive Quality Management can help you with many business goals, such as Improve Efficiency, Manage Risk, Scale Best Practices, Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls for these needs. As a solution, Enghouse Interactive Quality Management's capabilities include Recording, Feedback Surveys, Alerts: Popups & Notifications, etc.
Enghouse Interactive Quality Management Oil & Energy Vertical is its biggest customer base.
Reviews
"...And it is a preferred call recording product for many of our resellers because it is so easy to sell, install and support. ..." Contact Center Quality Management
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Enghouse Interactive Quality Management solved their Contact Center Software needs. Cuspera uses 465 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency and Manage Risk are the most popular business priorities peers achieved using Enghouse Interactive Quality Management.
Use Cases
Peers recommend Call Recording , Workflow Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Enghouse Interactive Quality Management.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.10/5 ★ |
"...And it is a preferred call recording product for many of our resellers because it is so easy to sell, install and support. ..." Contact Center Quality Management |
| Workflow Management |
4.89/5 ★ |
"...Qualio is an intuitive quality management platform that will lower costs for companies through streamlining time consuming workflows...." Peer review by Fionnuala G., Clinical Trial Liaison Officer |
| Customer Feedback Management |
4.78/5 ★ |
"...Offer after call surveys to your customers so you receive direct feedback on service and drive results back into your contact center to improve performance. ..." Contact Center Quality Management |
| measuring customer satisfaction |
4.66/5 ★ |
"...Use Qualsys's software to reduce waste, improve customer satisfaction, and be confident you are compliant...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.10/5 ★ |
"...And it is a preferred call recording product for many of our resellers because it is so easy to sell, install and support. ..." Contact Center Quality Management |
|
| Workflow Management |
4.89/5 ★ |
"...Qualio is an intuitive quality management platform that will lower costs for companies through streamlining time consuming workflows...." Peer review by Fionnuala G., Clinical Trial Liaison Officer |
|
| Customer Feedback Management |
4.78/5 ★ |
"...Offer after call surveys to your customers so you receive direct feedback on service and drive results back into your contact center to improve performance. ..." Contact Center Quality Management |
|
| measuring customer satisfaction |
4.78/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 465 insights from peers and experts to help you assess how these Enghouse Interactive Quality Management use cases fit your Contact Center Software needs.
Popular Business Setting
for Enghouse Interactive Quality Management
Top Industries
- Oil & Energy
- Manufacturing
- Automotive
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Enghouse Interactive Quality Management to Improve efficiency and Manage risk
Peer and Expert Opinion on Features
for Enghouse Interactive Quality Management
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (29) |
| Feedback surveys | Read Reviews (7) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Dashboard | Read Reviews (5) |
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (29) |
| Feedback surveys | Read Reviews (7) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Dashboard | Read Reviews (5) |
| Templates | Read Reviews (5) |
IT and Other Capabilities
for Enghouse Interactive Quality Management
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (43) |
| Data Import | Read Reviews (69) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (43) |
| Data Import | Read Reviews (69) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (7) |
| Chat Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (69) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (7) |
| Chat Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (69) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (50) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (50) |
Software Failure Risk Guidance
?for Enghouse Interactive Quality Management
Overall Risk Meter
Top Failure Risks for Enghouse Interactive Quality Management
Vendor Profile Details
Company Name
Enghouse Interactive
Company Website
https://www.enghouseinteractive.comHQ Location
Phoenix, AZ
Employees
501-1000
Social
Financials
PRIVATE
Get a personalised risk report for Enghouse Interactive Quality Management
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Enghouse Interactive Quality Management may get in touch with you regarding your request.
Request Custom Quote
Enghouse Interactive will get in touch with you regarding your request.