Enghouse Interactive Quality Management Overview
Enghouse Interactive Quality Management is a suite of business and workforce optimization tools that enhance efficiency and profitability. It includes Call Recording, Speech Analytics, Agent Evaluation, Workforce Optimization, and Survey Evaluation tools.
Use Cases
Customers recommend Call Recording, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Enghouse Interactive Quality Management.
Business Priorities
Improve Efficiency and Manage Risk are the most popular business priorities that customers and associates have achieved using Enghouse Interactive Quality Management.
Enghouse Interactive Quality Management Use-Cases and Business Priorities: Customer Satisfaction Data
Enghouse Interactive Quality Management works with different mediums / channels such as Phone Calls.
Enghouse Interactive Quality Management's features include Recording, Feedback Surveys, Alerts: Popups & Notifications, etc. and Enghouse Interactive Quality Management support capabilities include Email Support, Phone Support, Chat Support, etc. also Enghouse Interactive Quality Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Use Qualsys's software to reduce waste, improve customer satisfaction, and be confident you are compliant...." Peer review
Enghouse Interactive Quality Management, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Enghouse Interactive Quality Management
Top Industries
- Oil & Energy
- Manufacturing
- Automotive
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Enghouse Interactive Quality Management is popular in Oil & Energy, Manufacturing, and Automotive and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Enghouse Interactive Quality Management Use Cases
What benefits does Enghouse Interactive Quality Management offer for Call Recording?
Why is Enghouse Interactive Quality Management the best choice for Workflow Management?
How does Enghouse Interactive Quality Management address your Customer Feedback Management Challenges?
How does Enghouse Interactive Quality Management facilitate Coaching?
What solutions does Enghouse Interactive Quality Management provide for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Enghouse Interactive Quality Management solved their Contact Center Software needs. Cuspera uses 465 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY Ascensos
CASE STUDY Nottingham City Council
CASE STUDY State of Louisiana
CASE STUDY Lockyer Valley Regional Council
CASE STUDY Fingal County Council
CASE STUDY Cobalt Telephone Technologies (CTT)
Peers used Enghouse Interactive Quality Management for call recording and workflow management
Enghouse Interactive Quality Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (50) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (50) |
Software Failure Risk Guidance
?for Enghouse Interactive Quality Management
Overall Risk Meter
Top Failure Risks for Enghouse Interactive Quality Management
Enghouse Interactive News
Enghouse Acquires Aculab PLC - Enghouse Interactive
Enghouse Systems Limited, through its subsidiary Enghouse Holdings UK Limited, has acquired Aculab PLC, a UK-based provider of communications and AI software solutions. This acquisition expands Enghouse Interactive's product portfolio by adding Aculab's CPaaS solution and AI-driven products, enhancing their gateway business. The acquisition aims to leverage synergies between the companies to broaden Enghouse's market reach.
Enghouse announces expansion of our cloud contact center technology in the Middle East through our partnership with Voxtron - Enghouse Interactive
Enghouse Interactive has formed a strategic partnership with Voxtron to expand its cloud contact center technology in the Middle East. The collaboration introduces Voxvantage Cloud Contact Center as a Service (CCaaS), leveraging Enghouse's advanced technology. The launch event will be held at the Grand Hyatt Dubai, featuring key speakers and discussions on enhancing customer experiences in the region.
Enghouse Launches its Next-Generation EnghouseAI Suite - Enghouse Interactive
Enghouse Interactive has launched the EnghouseAI Suite, a next-generation AI product designed to enhance contact center capabilities. The suite offers real-time assistance, automated coaching, and evaluation tools, and provides actionable insights from customer interactions. It aims to improve agent productivity and transform customer engagements into growth opportunities.
Enghouse Acquires Aculab PLC
Enghouse has acquired Aculab PLC.
Enghouse Interactive Profile
Company Name
Enghouse Interactive
Company Website
//enghouseinteractive.comHQ Location
Phoenix, AZ
Employees
501-1000
Social
Financials
PRIVATE
