Emplifi Service Cloud Overview

Emplifi Service Cloud is a comprehensive customer care platform for CX leaders. It elevates experiences across the customer journey.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Customise Loyalty Program, as the business use cases that they have been most satisfied with while using Emplifi Service Cloud.

Other use cases:

  • Measuring Customer Satisfaction
  • Contacts History
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Emplifi Service Cloud.

Other priorities:

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Emplifi Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Service Cloud works with different mediums / channels such as Chat. Website. E-Mail etc.

Reviews

"...Any organization that wants to establish brand loyalty and customer satisfaction in each interaction...." Peer review from Astute Solutions

Emplifi Service Cloud, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Emplifi Service Cloud Use Cases

What makes Emplifi Service Cloud ideal for Engagement Management?

Case Studies

Banking

CASE STUDY National Bank of Kuwait (NBK)

Emplifi helped National Bank of Kuwait (NBK) bring its PR and marketing teams together. NBK used Emplifi’s platform to unify messaging and connect with its audience. The bank saw a 623% increase in c...ontent impressions and a 471% boost in video views. Community size grew by 35% to 2.28 million. Emplifi’s Publisher and Analytics tools made campaign planning and audience insights easy for NBK.

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Retail

CASE STUDY Gemplers

Emplifi helped Gemplers collect and syndicate customer reviews across their ecommerce catalog. Gemplers used Emplifi’s review syndication to gather 97% of their reviews from top brands like Carhartt ...and YETI. Monthly review volume increased by 232%. In less than three years, Gemplers syndicated 293,000 reviews. The Emplifi dashboard made it easy for Gemplers to manage reviews for both Gemplers and their sister company, Iron Mercantile.

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Marketing and Advertising

CASE STUDY Cheil Chile

Emplifi helped Cheil Chile improve Samsung's social media strategy in Latin America. Cheil Chile used Emplifi to create thousands of detailed reports and track audience conversations. They achieved a... 5% growth in Samsung's brand audience while others declined. Reporting time dropped by 80%. Market response became 30% faster. The Emplifi platform made reporting and decision-making much easier for the team.

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Non-Profit Organization Management

CASE STUDY Dogs Trust

Emplifi helps Dogs Trust manage social media for 20 rehoming centers with over 60 accounts. The platform lets Dogs Trust schedule, organize, and report on content from one place. Emplifi boosts team ...productivity by making it easy to plan and publish posts across all channels. Dogs Trust uses Emplifi to find top-performing content and track trends. The charity saves time and energy, reaching more people and improving online support for dog owners.

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Retail

CASE STUDY Coppel

Emplifi’s Community Management helped Coppel handle a sudden surge of 10,000 customer inquiries. The platform enabled Coppel to onboard 40 new team members quickly. Real-time dashboards and advanced ...tagging helped prioritize and categorize customer messages. Coppel cut response times by 56%. The solution helped maintain high customer satisfaction during a critical period.

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Telecommunications

CASE STUDY Entel

Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track content performance and Emplifi Publisher to schedule ...over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.

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Emplifi Service Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (3)
Analytics

3.88/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (3)
Analytics

3.88/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Emplifi Service Cloud

Top Failure Risks for Emplifi Service Cloud

Emplifi Inc. News

Awards

Emplifi Earns Silver Stevie Award 2025

Emplifi received the Silver Stevie Award for 2025, recognizing its excellence in social media management solutions. This award highlights Emplifi's leadership and innovation in unified social media marketing, customer care, and analytics platforms for brands across multiple industries.

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Product

Introducing Emplifi Fuel, an industry-specific social media solution

Emplifi has launched Emplifi Fuel, a new industry-specific social media management solution. Emplifi Fuel is designed to help brands in sectors like retail, hospitality, and consumer goods optimize social marketing, commerce, and customer care. The platform offers unified analytics, content publishing, influencer management, and customer engagement tools tailored for industry needs.

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Awards

Emplifi Celebrates a Transformative Year with Surging Adoption and Major Awards - Business Wire

Emplifi experienced significant growth and received major awards over the past year.

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Awards

Emplifi Named a Leader in Q4 2024 Social Suites Report by Independent Research Firm - Business Wire

Emplifi is recognized as a leader in a 2024 social suites report by an independent research firm.

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Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE