Emplifi Service Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Emplifi Social Marketing helped Toyota Astra Motor bring all their teams together on one platform. They solved problems with managing many social media profiles and working with partner agencies. The... platform made content publishing faster and improved teamwork. Automated dashboards cut report delivery time from days to seconds. Toyota Astra Motor now makes decisions faster and runs a more agile marketing strategy.
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Emplifi helped Penguin Random House Grupo Editorial boost social media engagement by 59% and grow their community by 6.24%. The publishing company used Emplifi's analytics and automated publishing to... manage 4,000 posts in a year. Emplifi's platform gave them better reporting, content inspiration, and influencer tools. During the COVID-19 pandemic, they used Emplifi to improve customer service and streamline book replacement processes.
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Emplifi VoC helped Mercedes-Benz USA improve their website after a major redesign. The company used Emplifi's intercept survey technology to collect real-time customer feedback on site usability. Thi...s allowed them to quickly identify and fix issues with the build-your-own vehicle configurator. Mercedes-Benz saw improved customer satisfaction and a better online experience. The brand also used Emplifi to measure the impact of video content and TV ads on site engagement and brand perception.
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Emplifi Social helped Mcdonald's KSA and agency Ethos Interactive improve community management. They achieved a 61% better response rate and answered 42% more customer questions in under 10 minutes. ...The team also saw a 75% increase in questions addressed within 1 hour 40 minutes. Emplifi's platform enabled faster response times, better team collaboration, and higher customer satisfaction. Mcdonald's KSA became Emplifi’s top socially devoted brand in the retail food industry on Twitter for five quarters.
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Emplifi UGC helped Carhartt boost sales by turning real customer stories into marketing. Carhartt used user-generated content to create an authentic brand voice. The brand saw 85,000+ real customer i...nteractions and a 27% conversion rate from UGC gallery engagement. User-submitted content drove $150,000 in revenue. Carhartt used Emplifi to collect, organize, and display customer stories, making their marketing more real and effective.
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Emplifi’s Community Management helped Coppel handle a sudden surge of 10,000 customer inquiries. The platform enabled Coppel to onboard 40 new team members quickly. Real-time dashboards and advanced ...tagging helped prioritize and categorize customer messages. Coppel cut response times by 56%. The solution helped maintain high customer satisfaction during a critical period.
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