easiware - CRM: Use Cases, Capabilities & Competitors

Name: easiware
Brand: easiware
Rating: 4.0 (171 reviews)

4.0 5

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(171)

Omnichannel solution for customer interaction management

easiware Overview

Easiware offers customer service software made in France. New and life-long customer relationships are built efficiently with this solution.

Use Cases

Customers recommend Engagement Management, Relationship Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using easiware.

Other use cases:

Proposal & Quote Management
Lead Analytics
Collaboration
Lifetime Value Management
Generation Of New Leads
Channel Management
Touchpoint Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using easiware.

Other priorities:

Scale Best Practices
Acquire Customers

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easiware Use-Cases and Business Priorities: Customer Satisfaction Data

easiware's features include Personalization. and easiware support capabilities include 24/7 Support, AI Powered, Email Support, etc. also easiware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...easiware helps brands improve the way they interact with customers and scale what makes customer relations great: personalization!..." Peer review from Easiware

Peer review evidence (same sources as the product rating summary)

"...Personalize interactions with your customers across all channels, online and offline. ..." easiware solution for customer relations

"...Easiware is a simple and effective solution that allows us to manage our customer relationship with the grail of being able to personalize it!..." easiware solution for customer relations

"...Customer satisfaction analysis...." solution for customer relations

easiware, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for easiware

Top Industries

Internet
Hospitality

Popular in

Mid Market
Large Enterprise

easiware is popular in Internet, and Hospitality, and is widely used by Mid Market, and Large Enterprise,

easiware Customer wins, Customer success stories, Case studies

What benefits does easiware offer for Engagement Management?

What solutions does easiware provide for Relationship Management?

What solutions does easiware provide for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well easiware solved their CRM needs. Cuspera uses 171 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Nuxe - Consumer Goods - Medium

Paris, France

Nuxe uses easiware to manage customer service since 2013. The team of 10 advisors wanted to reduce the number of tools, better understand customers, and centralize feedback. easiware helped them orga...nize requests, provide fast and relevant answers, and improve customer loyalty. Nuxe achieved 81% Once and Done, cut resolution time by 67%, and reduced average handling time by 24%.