Doxim CEM Overview

Doxim-ECM enables multi-channel customer communication. Healthcare providers enhance engagement by offering diverse communication methods.

Use Cases

Customers recommend Engagement Management, Content Management, Upselling, as the business use cases that they have been most satisfied with while using Doxim CEM.

Other use cases:

  • Cross Selling
  • Campaign Management
  • Digital Signature
  • Training & Onboarding
  • Advertisement
  • Channel Marketing
  • Identify Target Customers
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Doxim CEM.

Other priorities:

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Doxim CEM Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...With a centralized, secure, web-based electronic content management solution from Doxim, financial institutions can streamline document processes and quickly eliminate manual tasks related to hard copy document storage, significantly reducing operational costs...." Peer review

Peer review evidence (same sources as the product rating summary)

"...The way your clients expect to engage with your institution is changing from traditional, employee-assisted channels to on-demand channels...." Digital transformation for customer communications
"...Doxim Content Management...." Digital transformation for customer communications
"...This includes placing campaign ads onto their statements, which enables upselling...." Digital transformation for customer communications

Doxim CEM, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Doxim CEM

Top Industries

  • Financial Services
  • Banking

Popular in

Doxim CEM is popular in Financial Services, and Banking, and is widely used by

Doxim CEM Customer wins, Customer success stories, Case studies

How can Doxim CEM enhance your Engagement Management process?

What Are the key features of Doxim CEM for Content Management?

 

Central Alabama Water - Utilities - Large

Central Alabama Water Selects Doxim to Enhance the Customer Payment ...

USA

Central Alabama Water, the largest water utility in Alabama, has selected Doxim's customer payment solution to enhance its customer payment experience. This strategic partnership, building on a 20-ye...ar relationship, will integrate Doxim's payment portal with existing communications solutions, offering omnichannel payment options and improving operational efficiency and customer engagement.

Read on →
 

Central Alabama Water - Utilities - Medium

Central Alabama Water Partners with Doxim to Revolutionize Customer ...

Birmingham, USA

Central Alabama Water has partnered with Doxim to adopt its customer payment solution, enhancing payment methods for residents. The integration offers omnichannel options like online, mobile, and in-...person payments, improving customer engagement and operational efficiency. This collaboration aims to streamline billing processes and provide flexible payment solutions, setting a benchmark for utility services.

Read on →
 

Central Alabama Water - Utilities - Large

Central Alabama Water Selects Doxim to Enhance the Customer Payment Experience

USA

Central Alabama Water has selected Doxim's customer payment solution to enhance its payment processing capabilities. The utility will integrate Doxim's payment portal with its existing customer commu...nications management system, offering flexible payment options like online, mobile, and in-person payments. This adoption aims to streamline operations, improve efficiency, and enhance customer engagement by providing a seamless billing-to-payment experience.

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leading Canadian-based global financial institution - Banking - Very Large

Doxim's Customer Communications Management (CCM) platform helped a leading Canadian-based global financial institution improve secure electronic communications. The bank serves over 11 million client...s worldwide. 8 million users enrolled in Doxim CORE360 for communications. 2.4 million users get at least one message each month. Doxim CCM supports statements, payment confirmations, alerts, email, SMS, and voice response.

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PenFinancial - Financial Services

Doxim eStatements helped PenFinancial cut costs. The credit union used eStatements to replace paper statements. This move led to significant savings. The case study highlights the benefits of digital... document delivery for financial services.

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InFirst Federal Credit Union - Banking - Medium

Doxim Email Marketing helped InFirst Federal Credit Union boost cross-sell efforts. The credit union needed a cost-effective way to reach members across the U.S. Traditional marketing was too expensi...ve and not effective. With Doxim, InFirst grew deposit accounts by 24% and loan accounts by 190%. They also cut their marketing budget by 40%.

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Doxim CEM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (7)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (7)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Doxim CEM

Top Failure Risks for Doxim CEM

Doxim Inc News

M&A

Doxim / Roler Data Transfer Services

Doxim Inc. has acquired Roler Data Transfer Services Inc., enhancing its customer base and expanding its portfolio of integrated solutions. Roler, founded in 1991, specializes in electronic document composition and delivery for the financial services industry. This acquisition supports Doxim's growth in providing SaaS-based customer engagement software across North America.

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Awards

Doxim Named a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment

Doxim has been recognized as a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment. This acknowledgment highlights Doxim's capabilities in AI, automation, and compliance within the CCM market, serving highly regulated industries like financial services, utilities, and healthcare.

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Partnership

NASCO and Doxim Partner to Modernize Health Plan Administration and Improve Communications

NASCO and Doxim have formed a strategic partnership to modernize health plan administration and improve communications. This collaboration combines NASCO's health plan administration expertise with Doxim's omnichannel communications capabilities, aiming to enhance operational efficiency and deliver personalized member experiences. The partnership supports digital transformation and seamless integration of healthcare communications.

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Partnership

NASCO and Doxim Partner to Modernize Health Plan Administration and ...

NASCO and Doxim have formed a strategic partnership to modernize health plan administration and customer communications. This collaboration combines NASCO's healthcare technology solutions with Doxim's omnichannel communications capabilities, aiming to enhance operational efficiency and deliver personalized experiences for health plan members.

Read more →

Doxim Inc Profile

Company Name

Doxim Inc

Company Website

https://www.doxim.com/

HQ Location

220 Spring St, Herndon, Virginia 20170, US

Employees

501-1000

Social

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Financials

M&A