Latest Product Updates and Feature Enhancements on Decisiv SRM System
Maintenance costs dip slightly but remain elevated, Decisiv data shows
Decisiv's data indicates that maintenance costs for heavy-duty trucks decreased slightly in Q4 2025, but remain significantly higher compared to previous years.
Decisiv Debuts Free Service Management Platform
Decisiv has launched FleetBasic, a free version of its Service Management Platform, enhancing communication between trucking operations and service providers. The platform allows fleets to create ele...ctronic profiles, facilitating efficient service write-ups and real-time updates. This tool aims to streamline maintenance processes and improve operational efficiency for trucking companies.
Decisiv Expands Integration With Detroit Diesel eParts Catalog
Decisiv has expanded its Service Management Platform to integrate with Detroit Diesel's eParts Catalog, enhancing support for MBE 900 and MBE 4000 engines. This integration provides real-time access ...to parts information, improving repair estimate accuracy and efficiency for service locations using Decisiv's platform. The update aims to streamline service processes and enhance customer interactions by leveraging comprehensive parts data.
Motion Tablet PC Certified for use with Decisiv
Decisiv has certified the Motion F5 rugged tablet PC for use with its Service Management Platform (DSMP). This certification allows dealer service locations and fleets to streamline inspection and se...rvice processes by providing technicians with immediate access to vehicle, parts, and service information. The tablet's integration with DSMP enhances service efficiency and communication with customers.
Decisiv Enables Mobile Apps
Decisiv has launched a mobile application for its Service Management Platform, enabling real-time communication about vehicle service events via 3G and Wi-Fi networks. This mobile solution allows ser...vice locations to share alerts, responses, and documents, enhancing the efficiency of service event management.
Decisiv-Enabled Dealer Service Locations Exceed $500 Million in Transactions
Decisiv's Service Management Platform (DSMP) has enabled dealer service locations to exceed $500 million in transactions annually. The platform, used by major truck and component manufacturers, enhan...ces service management with features like service event tagging, efficiency tracking, and improved communication tools. These enhancements aim to boost service business volume and efficiency.
Decisiv Now Links Fleets, Service Locations, OEMs Through Handhelds, Call Centers, Web
Decisiv has enhanced its Service Management Platform to enable real-time communication among fleets, service locations, mobile workforce personnel, and OEM representatives. This expansion allows acce...ss to vehicle service event details through call centers and handheld devices, facilitating unified communication across all parties involved in a service event.
Decisiv Adds New Information Source
Decisiv has integrated MOTOR Information Systems' labor operations data into its Service Management Platform. This enhancement allows fleets and service providers to access over 4,000 labor operation...s data for trucks, improving service management accuracy and efficiency. The integration is available on all OEM platforms offered by Decisiv, enhancing the platform's capabilities with advanced search and compliance verification features.
Decisiv Supports ATA's TMC VMRS Codes
Decisiv's Service Management Platform now supports the Vehicle Maintenance Reporting Standards (VMRS) codes from the Technology and Maintenance Council of the American Trucking Associations. This int...egration allows for seamless data sharing in maintenance management, enabling fleet users to accurately document repair activities and costs. The platform automates standard operations coding and simplifies non-standard operations coding through user-friendly interfaces.
Decisiv Integrates With Cummins QuickServe Online
Decisiv has integrated its Service Management Platform with Cummins QuickServe Online, enhancing access to Cummins engine parts and service information. This integration streamlines service processes... by providing immediate access to parts content and service documents, reducing downtime and improving repair quality for nearly 9 million Cummins truck engines.
Decisiv Integrates With Dealer Business Systems
Decisiv has integrated its Service Management Platform with dealer business systems like ADP Dealer Services, Karmak, and Dealer Solutions International. This integration streamlines processes by imp...orting customer and vehicle data into estimates and exporting service event information to repair orders, enhancing efficiency and accuracy for dealers.
TMC, Decisiv Launch Parts, Labor Cost Benchmarking Study - Heavy Duty Trucking
Decisiv and the American Trucking Associations Technology & Maintenance Council have released a report indicating a decline in parts and labor costs for commercial asset service operations. The Decis...iv/TMC North American Service Event Benchmark Report shows a 1.7% decrease in costs in the first quarter of 2024, with parts costs down 2.4% and labor costs down 0.8%. The report highlights the impact of new trucks and improved parts availability on reducing costs.
Decisiv Announces New Maintenance Management Services - Heavy Duty Trucking
Decisiv has launched a new suite of maintenance management services aimed at streamlining fleet maintenance operations. The offerings include SRM Discovery Service Priorities Monitor, SRM Intelligent... Maintenance, and SRM Total Service Management, which provide insights, preventive maintenance scheduling, and a unified platform for managing service events. These services are designed to enhance asset performance and operational efficiency for fleets.
TMW Integrates TMT Fleet Maintenance with Decisiv SRM - Heavy Duty Trucking
Decisiv has integrated its Service Management Platform with TMT Fleet Maintenance - SQL from TMW Systems. This integration enhances fleet data access at service points, improving repair times and ser...vice accuracy. It allows users to manage assets, maintenance schedules, and warranty coverage efficiently. The integration is being rolled out in phases, with the first phase already completed.
Decisiv launches fleet scorecard
Decisiv has introduced a new quarterly Fleet Best Practices Scorecard for fleets using its SRM platform. This tool, available at no cost, helps fleets measure performance by tracking metrics like day...s out of service and digital communications with service providers. It aims to improve asset availability and benchmark performance across service networks.
Decisiv Rolls Out a New Program to Increase Revenue for Fleets
Decisiv has launched the Fleet Best Practices Scorecard, a new program aimed at enhancing fleet revenue by reducing downtime. This initiative provides fleets with key service metrics, including Days ...Out of Service and Cases with Service Requests, to track and improve performance. The scorecard, available at no cost, helps fleets enforce service consistency and benchmark against peers using Decisiv's SRM platform.
Decisiv SRM Discovery Trackers Drive Service Efficiency Improvements
Decisiv has launched two versions of its SRM Discovery Trackers: a no-cost Starter and a subscription premium Pack. These tools, including Status, Workflow, and Communication Trackers, enhance servic...e efficiency by identifying bottlenecks, improving workflow turnaround, and boosting customer communication. The Trackers provide actionable insights for better service management, available immediately to Decisiv SRM platform users.
Strategic Partnerships and Integrations of Decisiv SRM System
Record360 and Decisiv Integrate Mobile Inspections
Record360 and Decisiv have integrated their mobile inspection solutions to enhance service team efficiency. This integration aims to improve documentation and reduce discrepancies, streamlining decis...ion-making and minimizing potential disputes.
Record360 and Decisiv Deliver Synced Inspections Automatically
Decisiv and Record360 have launched a new integration that automatically syncs mobile inspections with Decisiv's Service Relationship Management platform. This integration allows service providers to... capture complete, media-rich inspection records, improving data accuracy and operational efficiency by eliminating manual uploads and reducing estimate-invoice disputes.
Decisiv FleetPlus Integrates with TMW's Fleet Maintenance Software
Decisiv has integrated its FleetPlus service management software with TMW Systems' TMT Fleet Maintenance software. This integration allows users to streamline inspection processes and transfer data s...eamlessly into the TMT system. Prime, a carrier based in Springfield, Mo., is the first fleet to utilize this integration, enhancing its maintenance operations.
Decisiv and Besson Management Group Form Strategic
Decisiv has partnered with Besson Management Group to integrate TRITECH's Expert Technician Support into its SRM platform. This collaboration enhances service operations by providing real-time diagno...stic support and seamless data exchange, improving vehicle uptime. Decisiv will resell the support service and engage in joint marketing initiatives with Besson.
Decisiv, PACCAR, Isuzu, Hino and KPIT Launch the SRM Alliance
Decisiv, in collaboration with PACCAR, Isuzu, Hino, and KPIT, has launched the SRM Alliance. This industry-wide initiative aims to advance service management technology by enhancing the Decisiv SRM p...latform. The alliance focuses on automating service processes, improving workflows, and integrating technologies to boost efficiency and service delivery across the ecosystem.
Decisiv Announces SRM Alliance
Decisiv has launched the SRM Alliance, a collaborative initiative involving OEMs, dealers, and tech firms to establish unified service-management standards. This coalition, including founding members... like Paccar and Isuzu, aims to streamline parts access and improve service workflows across the industry. The alliance will drive the evolution of Decisiv's Service Relationship Management platform through coordinated efforts and transparent decision-making.
Decisiv and Besson Management Group Form Strategic Partnership
Decisiv and Besson Management Group have formed a strategic partnership to integrate TRITECH's Expert Technician Support service into Decisiv's SRM platform. This integration aims to streamline diagn...ostic processes for commercial vehicle service operations, enhancing efficiency and reducing downtime. The partnership includes a reseller agreement and joint marketing initiatives.
Rush, Decisiv to Link Service-Info Management Systems
Rush Truck Centers will integrate its RushCare communications management system with Decisiv's service platform. This integration, facilitated by an API, aims to enhance service efficiency, reduce wa...iting times, and improve billing accuracy for truck and bus operators. The collaboration will provide real-time status updates for fleets using Decisiv's platform, aiding in service event management across various asset brands.
Decisiv, PACCAR, Isuzu, Hino and KPIT Launch the SRM Alliance
Decisiv, Inc. has launched the SRM Alliance in collaboration with PACCAR, Isuzu, Hino, and KPIT to enhance service management technology. This initiative aims to transform service workflows and impro...ve the Decisiv SRM platform by automating processes, enhancing workflows, and integrating technologies. The alliance includes OEMs, dealers, and technology partners, focusing on elevating service efficiency and reducing downtime for fleets.
Isuzu Teams with Decisiv on Streamlined Service Management Offering - Heavy Duty Trucking
Isuzu Commercial Truck of America is launching Isuzu Connect, a service management platform developed with Decisiv's SRM technology. This platform aims to enhance service efficiency and consistency a...cross dealerships in the U.S. and Canada by integrating service history, warranty data, and repair times. The collaboration seeks to improve asset utilization and customer experience.
Decisiv and Prokeep to Enhance Service and Parts Communication - Yahoo Finance
Decisiv and Prokeep are integrating their platforms to enhance service and parts communication for dealers using Decisiv's SRM platform. This integration will unify communication streams, improve ser...vice scheduling, and provide proactive maintenance reminders. The integration is in pilot and will be available in early 2026, aiming to reduce service delays and improve dealership productivity.
Mergers, Acquisitions, and Business Moves by Decisiv SRM System
Decisiv to acquire KEA Advisors, expand dealer analytics capabilities
Decisiv Inc. will acquire KEA Advisors to enhance its analytics and advisory services for commercial vehicle dealerships. This acquisition will integrate KEA's data-driven consulting tools with Decis...iv's Service Relationship Management platform, aiming to improve dealer operations and service metrics. The deal, expected to close in Q2, will strengthen Decisiv's capabilities in delivering economic value through embedded expertise.
Decisiv to Acquire KEA Advisors: Boosting Dealer Analytics Trucks ...
Decisiv plans to acquire KEA Advisors to enhance its dealer analytics capabilities across trucks, parts, and service sectors.
Decisiv Signs Agreement to Acquire KEA Advisors
Decisiv has announced an agreement to acquire KEA Advisors, enhancing its Service Relationship Management (SRM) platform with KEA's dealer analytics and advisory services. This acquisition aims to bu...ild an AI-driven performance layer for commercial vehicle service operations, integrating KEA's PULSE Reporting system with Decisiv's platform to improve service management and dealer performance.
Decisiv Signs Agreement to Acquire KEA Advisors
Decisiv, Inc. has signed an agreement to acquire KEA Advisors, enhancing its Service Relationship Management platform with KEA's dealer analytics and advisory services. This acquisition aims to creat...e an AI-driven performance layer for commercial vehicle service operations, leveraging KEA's PULSE Reporting system and Decisiv's workflow expertise. The transaction is expected to close in Q2 2026.
Decisiv Acquires KEA Advisors
Decisiv has acquired KEA Advisors, a consulting firm specializing in business advisory, training, and data analytics for commercial dealerships. This marks Decisiv's first acquisition in the business... services sector and its first transaction in the United States.
Leadership and Executive Team Updates at Decisiv SRM System
Priyanka Chandel joins Decisiv as CHRO
Decisiv Inc. has appointed Priyanka Chandel as the new chief human resources officer. She will lead talent acquisition, organizational design, and performance management to support Decisiv's expandin...g Service Relationship Management platform. Chandel brings over a decade of HR experience, previously working with Epicor, and will focus on aligning people strategy with business outcomes.
Decisiv Appoints Priyanka Chandel as Chief HR Officer
Decisiv has appointed Priyanka Chandel as Chief Human Resources Officer to enhance its leadership team amid ongoing growth and expansion. Chandel, previously with Epicor Software, will oversee HR fun...ctions, focusing on team building and workplace culture. Her experience in technology and logistics aligns with Decisiv's commitment to a people-first workplace.
Decisiv Names Jeff Clark to the Role of Chief Product Officer - Yahoo Finance
Decisiv has appointed Jeff Clark as Chief Product Officer to lead product strategy and innovation. With extensive experience in enterprise software and telematics, Clark will drive the growth of Deci...siv's Service Relationship Management (SRM) platform and ecosystem, enhancing data-driven service performance for OEMs, fleets, and dealers.
Decisiv names Tim Hardin as CEO - TheTrucker.com
Decisiv names Tim Hardin as CEO - TheTrucker.com