Decisiv SRM System Overview
Decisiv SRM connects telematics information from assets to existing systems, providing new data access. The software enhances asset management through integrated data insights.
Use Cases
Customers recommend Social Media Analytics, Event Management, Relationship Management, as the business use cases that they have been most satisfied with while using Decisiv SRM System.
Decisiv SRM System Use-Cases and Business Priorities: Customer Satisfaction Data
Decisiv SRM System works with different mediums / channels such as Mobile. E-Mail. and Mobile App.
Decisiv SRM System's features include Alerts: Popups & Notifications, and Dashboard. and Decisiv SRM System support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Decisiv SRM System analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Management reporting and analytics tool that provides Decisiv-defined, standard reports and dashboards that summarize Key Performance Indicators (KPIs)...." Products Decisiv
"...Provides remote service event management capability via a mobile app (HTML5, or native iOS and Android)...." Products Decisiv
"...Decisiv s Service Relationship Management Solutions...." Products Decisiv
Decisiv SRM System, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Decisiv SRM System Customer wins, Customer success stories, Case studies
How does Decisiv SRM System facilitate Event Management?
How can Decisiv SRM System enhance your Relationship Management process?
What benefits does Decisiv SRM System offer for Collaboration?
11 buyers and buying teams have used Cuspera to assess how well Decisiv SRM System solved their Help Desk needs. Cuspera uses 125 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Decisiv SRM System Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (27) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (27) |
Software Failure Risk Guidance
?for Decisiv SRM System
Top Failure Risks for Decisiv SRM System
Decisiv Inc News
Decisiv Names Four Executives to New Roles as It Scales for Growth
Decisiv has appointed four executives to new roles to support its Performance as a Platform initiative. David Settle becomes COO, Satish Joshi is named Chief Innovation Officer, Tyler Dooling takes over as CTO, and Keith Ely becomes SVP and General Manager. These changes align with Decisiv's growth strategy following its acquisition of KEA Advisors.
Decisiv SRM Alliance Delivers First Wave of Innovations
Decisiv SRM has launched SRM 2.0, introducing new capabilities for commercial vehicle service management. These enhancements focus on automation and integration, improving service workflows and efficiency. The SRM Alliance, involving OEMs and technology partners, aims to drive innovation in service management technology. New features include real-time automation and improved operation status visualization, enhancing service team productivity and customer engagement.
Decisiv SRM Alliance Delivers First Wave of Innovations
Decisiv has launched new capabilities for its SRM 2.0 platform, enhancing service management for commercial vehicle providers. The SRM Alliance, including OEMs and technology partners, developed these innovations to improve service workflows, increase efficiency, and enhance customer engagement. New features include automation, real-time updates, and improved visualization tools, now available to all SRM Alliance member dealers.
Decisiv Closes KEA Advisors Acquisition, Expanding Performance as a Platform
Decisiv has completed its acquisition of KEA Advisors, enhancing its Performance as a Platform (PaaP) initiative. This acquisition integrates KEA's benchmarking and advisory expertise with Decisiv's SRM platform, offering dealerships AI-driven performance optimization and service efficiency improvements. The combined capabilities provide a comprehensive solution for commercial vehicle service management.
Decisiv Inc Profile
Company Name
Decisiv Inc
Company Website
https://www.decisiv.com/HQ Location
10900 Nuckols Road Suite 300 Glen Allen, VA 23060 U.S.A
Employees
51-100
Social
Financials
SERIES C
