Decisiv SRM System Overview

Decisiv SRM connects telematics information from assets to existing systems, providing new data access. The software enhances asset management through integrated data insights.

Use Cases

Customers recommend Social Media Analytics, Event Management, Relationship Management, as the business use cases that they have been most satisfied with while using Decisiv SRM System.

Other use cases:

  • Customer Case Management
  • Collaboration
  • Helpdesk Management
  • Order Management
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Decisiv SRM System Use-Cases and Business Priorities: Customer Satisfaction Data

Decisiv SRM System works with different mediums / channels such as Mobile. E-Mail. and Mobile App.

Decisiv SRM System's features include Alerts: Popups & Notifications, and Dashboard. and Decisiv SRM System support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Decisiv SRM System analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Management reporting and analytics tool that provides Decisiv-defined, standard reports and dashboards that summarize Key Performance Indicators (KPIs)...." Products Decisiv
"...Provides remote service event management capability via a mobile app (HTML5, or native iOS and Android)...." Products Decisiv
"...Newest board member brings executive and business oriented technology experience to the company s Service Relationship Management Ecosystem. ..." News Decisiv

Decisiv SRM System Customer wins, Customer success stories, Case studies

How does Decisiv SRM System address your Event Management Challenges?

How can Decisiv SRM System optimize your Relationship Management Workflow?

How efficiently Does Decisiv SRM System manage your Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Decisiv SRM System solved their business needs. Cuspera uses 125 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Decisiv SRM System Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.38/5 ★

Read Reviews (16)
Custom Reports

4.33/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.38/5 ★

Read Reviews (16)
Custom Reports

4.33/5 ★

Read Reviews (27)

Software Failure Risk Guidance

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for Decisiv SRM System

Top Failure Risks for Decisiv SRM System

Decisiv Inc News

Partnership

Record360 and Decisiv Integrate Mobile Inspections

Record360 and Decisiv have integrated their mobile inspection solutions to enhance service team efficiency. This integration aims to improve documentation and reduce discrepancies, streamlining decision-making and minimizing potential disputes.

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Partnership

Record360 and Decisiv Deliver Synced Inspections Automatically

Decisiv and Record360 have launched a new integration that automatically syncs mobile inspections with Decisiv's Service Relationship Management platform. This integration allows service providers to capture complete, media-rich inspection records, improving data accuracy and operational efficiency by eliminating manual uploads and reducing estimate-invoice disputes.

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M&A

Decisiv to acquire KEA Advisors, expand dealer analytics capabilities

Decisiv Inc. will acquire KEA Advisors to enhance its analytics and advisory services for commercial vehicle dealerships. This acquisition will integrate KEA's data-driven consulting tools with Decisiv's Service Relationship Management platform, aiming to improve dealer operations and service metrics. The deal, expected to close in Q2, will strengthen Decisiv's capabilities in delivering economic value through embedded expertise.

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Partnership

Decisiv FleetPlus Integrates with TMW's Fleet Maintenance Software

Decisiv has integrated its FleetPlus service management software with TMW Systems' TMT Fleet Maintenance software. This integration allows users to streamline inspection processes and transfer data seamlessly into the TMT system. Prime, a carrier based in Springfield, Mo., is the first fleet to utilize this integration, enhancing its maintenance operations.

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Decisiv Inc Profile

Company Name

Decisiv Inc

Company Website

https://www.decisiv.com/

HQ Location

10900 Nuckols Road Suite 300 Glen Allen, VA 23060 U.S.A

Employees

51-100

Social

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Financials

SERIES C