Davies Customer Surveys: Use-Cases, Insights and Reviews | 2026 Cuspera

Davies investigated a claim for repair costs after a cast iron lamp column was damaged. The initial claim was £42,751.51, but Davies found discrepancies in the contractor’s costs and incomplete docum...entation. Their team discovered that a cheaper steel lamp column was used instead of a new cast iron one. After persistent questioning and review, the third-party contractor withdrew the claim. This resulted in a 100% saving for Davies’ client.
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Davies worked with a leading UK haulier to cut third party claims costs. The haulier wanted to reduce third party exposure by 25%. Davies delivered data capture and reporting services. They used tech...nology to spot high-risk drivers, depots, and routes. The result was a 30% reduction in claims spend, even as the fleet grew by 35%.
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Davies provided claims solutions for a customer facing a medical emergency due to high blood pressure. The customer needed urgent hospital care over the weekend and was concerned about authorization ...for his visit. Davies' advisor responded quickly, reopened the claim, corrected billing, and ensured access to medication and specialist care. The advisor's empathetic and timely service relieved stress for the customer and his wife. Both expressed strong appreciation for the support received.
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Davies supported Pelumi Ojo, a Senior Insurance Professional Level 6 apprentice at Aon, in achieving the ACII qualification. Davies mapped out the exam journey, making it easier to select modules and... prepare for assessments. Pelumi received clear deliverables and guidance from tutors throughout the process. The apprenticeship boosted Pelumi's confidence and ability to engage in professional insurance conversations. Aon provided study day allocations and ongoing support, helping Pelumi balance work and study.
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Keoghs used Davies' forensic engineering and legal solutions to challenge a grossly exaggerated credit hire claim. The claimant's engineer declared a vehicle a total loss, but Keoghs' team found only... minor cosmetic damage, estimating repairs at £1,500. Their investigation revealed the vehicle was still in use and the claimant's evidence was unreliable. The court accepted Keoghs' findings, awarding only £1,500 in repairs and limiting total recovery to less than £5,000, down from a claim of over £150,000.
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Davies investigated a reported car theft for an insurer. The policyholder claimed the vehicle was stolen, but investigators found inconsistencies. Interviews and background checks revealed the car wa...s not stolen but seized for expired tax. The insurer saved £7,500 by denying the fraudulent claim. Recovery action began for a related third-party claim.
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