Davies Customer Surveys: Product updates, Customer stories, and Insights | 2026 Cuspera

Davies used Robotic Process Automation (RPA) to help a large UK government agency clear a backlog of 1.25 million transactions. They implemented Azure Cognitive Services to read handwriting and autom...ated nearly 285,000 transactions in 8 months. 96% of cases were processed successfully, with 98% record accuracy. The solution let staff focus on higher-value work and reduced manual errors.
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Davies implemented new report templates and guidelines for a leading US insurer. Over 3 years, they completed 10,000+ detailed inspections and reports. The solution used Xactimate estimating to show ...depreciation, deductibles, and sub limits. Reports included clear photos and were reviewed for accuracy before submission. This improved underwriting performance and reduced extra work for the insurer's examiners.
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Davies delivered three key learning programmes to help Affinity Water improve customer experience. The project included train the trainer sessions for external partners, a complaint handling programm...e for the Directors’ Office, and internal training for the company’s own team. Participants rated all aspects of the training between 90% and 100%. Davies also enabled Affinity Water’s team to use the training content for future refresher courses. This work supported Affinity Water’s goal to be the UK’s leading community-focused water company.
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Davies used its claims solutions to defend an overinflated compensation claim for a client in the insurance industry. The case involved an employer's liability claim after a workplace accident. Davie...s limited the claimant's costs to £3,738, preventing them from rising to £15,000. This strategic defense saved the client over 45% of the initial costs. The result shows strong cost control and claims management.
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Davies investigated a trip and fall claim on a client's property. The claimant said they fell because of damaged floor tape. Davies reviewed CCTV footage and found no evidence of damaged tape or that... it caused the fall. Based on this evidence, Davies denied liability for the claim. The case was prepared for closure after the investigation.
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Davies used analytics to help a UK based insurer check if agents followed compliance scripts for motor and home insurance renewals. The insurer handled millions of customer interactions but lacked in...sight into compliance and customer experience. Davies analyzed renewal calls and refined quality assessment categories until they reached 90% accuracy. The analysis found 95% compliance, with some agents needing improvement. Targeted training was given only to those agents, saving the insurer significant costs.
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