CrossEngage Overview

CrossEngage maximizes customer lifetime value and fosters long-term relationships across all channels. The CrossEngage Customer Intelligence Platform facilitates more valuable interactions.

Use Cases

Customers recommend Advertisement, Campaign Management, Engagement Management, as the business use cases that they have been most satisfied with while using CrossEngage.

Other use cases:

  • Channel Marketing
  • Touchpoint Management
  • Channel Management
  • Communication Management
  • Lead Tracking
  • Segmentation And Targeting
  • Direct Marketing
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CrossEngage.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
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CrossEngage Use-Cases and Business Priorities: Customer Satisfaction Data

CrossEngage works with different mediums / channels such as Social Media. E-Mail. Text SMS etc.

CrossEngage's features include Personalization, Alerts: Popups & Notifications, Micro Customer Segmenting, etc. and CrossEngage support capabilities include Email Support, 24/7 Support, AI Powered, etc. also CrossEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CrossEngage combines data from any data source we wish to use and lets us interact with our customers in real-time...." Peer review by Christian Efendic, Team Lead CRM, Contorion

CrossEngage, URLgenius, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CrossEngage

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Wholesale

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

CrossEngage is popular in Information Technology And Services, Marketing And Advertising, and Wholesale and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on CrossEngage Use Cases

Why is CrossEngage the best choice for Campaign Management?

How does CrossEngage address your Engagement Management Challenges?

How can CrossEngage enhance your Channel Marketing process?

How efficiently Does CrossEngage manage your Touchpoint Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CrossEngage solved their Customer Data Platform needs. Cuspera uses 428 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Case Studies

Entertainment

CASE STUDY FilmHallen

FilmHallen, a large cinema in Amsterdam, faced challenges in predicting audience preferences for diverse movie offerings. They needed a tool to tailor marketing efforts effectively. They chose Spotle...r Activate to personalize their website and emails. This helped them promote the Cineville pass, an unlimited movie subscription, by targeting frequent visitors with specific promotions. This approach aimed to create a culture of film enthusiasts and improve customer retention.

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Government Administration

CASE STUDY Municipality of Goes

The Municipality of Goes adopted the WhatsApp Business Solution to improve communication with residents. They wanted to be a leader in using new communication channels. The WhatsApp Business API allo...ws residents to contact the municipality easily and personally. This approach aligns with their goal of being accessible to everyone, including those with intellectual disabilities. The municipality values inclusiveness and sees WhatsApp as a suitable channel for broad communication.

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CASE STUDY VVV Texel

Spotler Activate helped VVV Texel with personalized emails. This put Texel on the international tourist map. They used a first-party database.

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Consumer Goods

CASE STUDY Jacobs Douwe Egberts Professional

Jacobs Douwe Egberts Professional focuses on providing personal service. They use surveys to ensure high-quality service, aiming for scores above four on a five-point scale. The Customer Experience t...eam, with around 30 employees, addresses customer issues and collaborates with Marketing and Sales. They use various communication channels to maintain a personal touch.

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Utilities

CASE STUDY Vitens

Vitens is the largest drinking water company in the Netherlands. They provide reliable drinking water 24/7. They used a chatbot to improve customer service. The chatbot made their service more effici...ent.

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CASE STUDY Zusss

Zusss uses transactional email in their marketing. They create consistency across all channels. They analyze results centrally. This helps them in their marketing efforts.

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Video

CrossEngage | So That Customers Come to Stay

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Peers used CrossEngage for advertisement and campaign management

CrossEngage Competitors

CrossEngage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.18/5 ★

Read Reviews (16)
Analytics

4.31/5 ★

Read Reviews (22)
Custom Reports

3.99/5 ★

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.18/5 ★

Read Reviews (16)
Analytics

4.31/5 ★

Read Reviews (22)
Custom Reports

3.99/5 ★

Read Reviews (37)

Software Failure Risk Guidance

?

for CrossEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for CrossEngage

Spotler Limited Profile

Company Name

Spotler Limited

Company Website

https://spotler.com/en-gb

Year Founded

2005

HQ Location

The Old Byre, Peper Harow, Godalming, Surrey, GU8 6BQ

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

M&A