Covideo: Product updates, Customer stories, and Insights | 2026 Cuspera

Covideo helps Four Seasons RV reengage inactive customers and request feedback. The sales team uses video to add a personal touch and improve customer service. Covideo's analytics show who watches ea...ch video and when, helping sales follow up at the right time. Ian Knell, a sales consultant, says Covideo is fantastic and has helped close several deals. The dealership values Covideo's features and plans to keep using it.
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Covideo helps Spend-A-Day Marina boost sales by making lead responses personal. Sales rep Chuck Borba uses Covideo to send quick, enthusiastic video replies to boat inquiries. His videos show off the... boats and let his personality shine. Customers watch the videos multiple times and feel more connected. This approach increases visits to the dealership and helps close more sales.
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Selah Vee is a sales associate at Forest River RV Medford. She saw that customers often forgot their favorite RVs after visiting. She used Covideo to send videos of their top picks. This helped custo...mers remember and share their choices. More customers came back and bought RVs after getting the videos. Selah uses Covideo every day and finds it very helpful.
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Reeder-Trausch Marine wanted to stand out and improve customer service. They started using Covideo to send personalized videos to leads and customers. The team sends videos at every step, from introd...uction to post-visit follow-up. After using Covideo, they doubled their close rate. The videos helped engage email-only leads and made customers feel more comfortable. The sales team also used Covideo's tracking to improve performance.
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Hennessy Porsche wanted to stand out from other car dealerships. They used Covideo to send personal video messages to every customer. Greg Jordan, a sales manager, saw great results from this. One vi...deo was shared by a customer at a big conference as an example of great service. Customers said the videos made them feel special. Hennessy Porsche now ranks in the top one or two for new and used car sales in their region each month.
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Del Grande Dealer Group wanted to improve their sales process and connect better with customers. They tried Covideo at one store for three months. The store saw a 5% increase in closing rates on used... cars. They also had a 38% higher lead to response rate, a 3x increase in lead to appointment rate, and sold 2.4 times more vehicles. After seeing these results, they used Covideo at all their stores. Salespeople using Covideo got more responses and customers felt more connected.
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