Covideo: Use-Cases, Insights and Reviews | 2025 Cuspera

Selah Vee is a sales associate at Forest River RV Medford. She saw that customers often forgot their favorite RVs after visiting. She used Covideo to send videos of their top picks. This helped custo...mers remember and share their choices. More customers came back and bought RVs after getting the videos. Selah uses Covideo every day and finds it very helpful.
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Lindsay CDJR was struggling with low internet lead conversions and poor sales. The dealership brought in Nino Sita as general manager to turn things around. Nino implemented Covideo’s video messaging... platform and a video-first strategy. The team quickly adopted the new process and focused on personalized video touches for leads. In one month, the lead to close rate jumped from 6% to over 11%, and the store’s regional ranking improved from 31st to 5th. The dealership saw an 88.3% improvement in lead to close rate and sold 77 internet leads compared to 37 before.
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Spend-A-Day Marina wanted a better way to connect with customers and respond to leads. Chuck Borba, a sales representative, started using Covideo to send personalized video messages. He records short... videos to introduce himself and show boat features. This helps him build excitement and trust with customers. Chuck says customers watch his videos many times and appreciate his genuine approach. Using Covideo makes it easier for him to follow up and increases the chance of making a sale.
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Reeder-Trausch Marine wanted to stand out and improve customer service. They started using Covideo to send personalized videos to leads and customers. The team sends videos at every step, from introd...uction to post-visit follow-up. After using Covideo, they doubled their close rate. The videos helped engage email-only leads and made customers feel more comfortable. The sales team also used Covideo's tracking to improve performance.
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Hennessy Porsche wanted to stand out from other car dealerships. They used Covideo to send personal video messages to every customer. Greg Jordan, a sales manager, saw great results from this. One vi...deo was shared by a customer at a big conference as an example of great service. Customers said the videos made them feel special. Hennessy Porsche now ranks in the top one or two for new and used car sales in their region each month.
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Del Grande Dealer Group wanted to improve their sales process and connect better with customers. They tried Covideo at one store for three months. The store saw a 5% increase in closing rates on used... cars. They also had a 38% higher lead to response rate, a 3x increase in lead to appointment rate, and sold 2.4 times more vehicles. After seeing these results, they used Covideo at all their stores. Salespeople using Covideo got more responses and customers felt more connected.
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