Convin | Conversation Intelligence Software for Remote Sales
Consumer Electronics Case Studies and Success Stories with Convin
CASE STUDY Livpure
Convin’s AI call audits helped Livpure improve customer service. Livpure could only audit 2% of calls before. With Convin, they achieved 100% audit coverage. The platform enabled real-time coaching a...nd proactive escalation management. Livpure cut customer escalations by 50%. Agent onboarding time dropped from 21 days to 11 days.
Financial Services Case Studies and Success Stories with Convin
CASE STUDY A leading digital fintech platform
Convin's post-conversation suite helped a leading digital fintech platform improve collections. The company faced slow manual auditing, low payment conversion, and fraud risks. Convin automated quali...ty assurance and used AI-powered analysis to boost agent performance. Real-time monitoring prevented ₹30 Lakh in fraud. The platform saw a 17.5% increase in promise-to-pay rates, a 23.2% boost in on-call payment share, an 8% reduction in collection time, and a 15% increase in collection efficiency.
Insurance Case Studies and Success Stories with Convin
CASE STUDY A leading insurance provider
Convin's AI Phone Calls helped a leading insurance provider improve their policy renewal process. The company faced long wait times, missed renewals, high costs, and declining customer trust. Convin'...s AI-powered call automation reduced agent workload by 50% and cut operational costs by 45%. The solution made renewals 36% faster and increased customer satisfaction by 24%. The provider also saw a 28% reduction in policy lapse rates.
Consumer Goods Case Studies and Success Stories with Convin
CASE STUDY Livpure
Convin’s AI-powered call audit solution helped Livpure improve customer service. Livpure switched from manual audits to Convin’s platform. This led to a 50% reduction in social media escalations. Age...nt training became faster. Service delivery improved, making customers happier.
Information Technology and Services Case Studies and Success Stories with Convin
CASE STUDY Place
Convin helped Place automate sales call collection and feedback. Place struggled with manual processes and siloed systems, which slowed down sales and analytics. Convin's conversation intelligence pl...atform automated coaching and reduced non-sales work. As a result, Place improved deal size by 74%. The team could focus more on selling and less on admin tasks.
Hospital & Health Care Case Studies and Success Stories with Convin
CASE STUDY Leading Healthcare Platform
Convin's Post Conversation Suite helped a leading healthcare platform improve service call quality. The company faced challenges with scattered data, manual audits, and inconsistent quality. Convin p...rovided AI-driven insights, automated QA, and standardized quality checks. The solution led to a 53% decrease in manual auditing time, a 19% increase in disposition accuracy, and a 14.92% boost in service call quality. The healthcare provider now plans to expand AI automation to further improve efficiency.
