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CommView
CommView Contact Center Software 3.64 210 reviewer insights

CommView: Telecom Expense Management and Automated Call Reporting

At Comm Next Generation Call Accounting & Reporting Software Solution - CommView Plus

CommView helps finance teams automate call reporting and manage telecom expenses through call accounting. Teams use it to automate call reporting for departments, collecting call detail records through direct database access. They also manage call accounting and reporting, integrating with multiple PBX and IP-PBX systems. For example, CommView H from At Comm Corporation helps the customer automate call accounting and reporting. The system supports multiple PBX and IP-PBX systems and integrates with property management systems.

Is CommView right for your team?

Main focus

Typical customer

Mid-size companies

93% of customer stories; 67% from government administration.

What teams use CommView for

Explore CommView use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Contact Center Software jobs
Dakota County Information Technology, ShoreTel Main focus
Core use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

CommView capabilities

Explore CommView capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses CommView

IndustriesAggregated usage insights
Marketing and Advertising: 44%Government Administration: 33%Telecommunications: 10%Information Technology and Services: 7%Computer Software: 6%
Company sizeAggregated usage insights
Mid-market: 52%Enterprise: 48%
  • Mid-market52%
  • Enterprise48%

CommView customer stories

Results reported in published case studies.

Dakota County Information Technology

Government Administration · Medium

Dakota County Information Technology uses CommView Plus and CommView Cloud for call accounting and reporting. The team produces and emails 50-55 automated reports monthly to different peo...

Dakota County Information Technology uses CommView Plus and CommView Cloud for call accounting and reporting. The team produces and emails 50-55 automated reports monthly to different people. These reports help manage expenses, control costs, and improve productivity. Managers can drill down into department and employee call data for better oversight. The solution also supports fraud detection and PBX performance monitoring.

Dakota County Information Technology

Government Administration · Medium

CommView H from At Comm Corporation helps Dakota County Information Technology automate call accounting and reporting. The team uses automated emailed reports, producing and sending 50-55...

CommView H from At Comm Corporation helps Dakota County Information Technology automate call accounting and reporting. The team uses automated emailed reports, producing and sending 50-55 reports monthly to different people. The solution supports multiple PBX and IP-PBX systems and integrates with property management systems. It helps optimize voice networks and track phone usage. The browser-based interface makes reporting easy for users.

ShoreTel

Telecommunications · Medium

@Comm's CommView Plus and CommView Cloud solutions integrate with ShoreTel systems. The integration uses direct database access to collect ShoreTel CDR and workgroup data. This helps impr...

@Comm's CommView Plus and CommView Cloud solutions integrate with ShoreTel systems. The integration uses direct database access to collect ShoreTel CDR and workgroup data. This helps improve customer service responsiveness. It also assists with proper staffing and increases agent productivity. ShoreTel benefits from unified reporting and better call accounting.

Dakota County Information Technology

Government Administration · Medium

Dakota County Information Technology uses CommView Web for call accounting and reporting. The team produces and emails about 50-55 reports monthly using automated features. They value the...

Dakota County Information Technology uses CommView Web for call accounting and reporting. The team produces and emails about 50-55 reports monthly using automated features. They value the easy-to-use, cloud-based solution for tracking telecom expenses and productivity. CommView Web helps them allocate costs and detect misuse. The automated report delivery saves time and improves efficiency.

Dakota County Information Technology

Government Administration · Medium

Dakota County Information Technology uses CommView H from At Comm Corporation for call accounting and reporting. The team values the automated emailed reports, producing and sending 50-55...

Dakota County Information Technology uses CommView H from At Comm Corporation for call accounting and reporting. The team values the automated emailed reports, producing and sending 50-55 reports monthly to different people. This feature helps them manage telecom data efficiently. The solution supports multiple PBX and IP-PBX systems. It improves reporting and streamlines administrative phone usage tracking.

Dakota County Information Technology

Government Administration · Medium

Dakota County Information Technology uses CommView for call accounting and reporting. The team values the automated emailed reports, producing and sending 50-55 reports monthly to differe...

Dakota County Information Technology uses CommView for call accounting and reporting. The team values the automated emailed reports, producing and sending 50-55 reports monthly to different people. CommView helps reduce telecom expenses and improve productivity. The solution supports both ad-hoc and scheduled report requests. Users benefit from browser-based access and automated report distribution.

CommView activities

From 210 reviewer insights.

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AT Communication International. Profile

Company Name

AT Communication International.

Company Website

https://www.atcomm.com

HQ Location

150 Dow St, Manchester, New Hampshire 03101, US

Employees

NA

Social

Financials

NA