cogito Overview

Cogito leverages emotion and conversation AI to enhance contact center operations. The platform delivers real-time coaching to agents, boosting their performance during customer interactions. Supervisors gain visibility into these exchanges, enabling more effective management and oversight. With its focus on customer experience (CX) monitoring, Cogito helps transform customer interactions into valuable insights. This tool is particularly beneficial for team leaders and quality managers looking to optimize service and sales workflows. Trusted by leading brands, Cogito's AI capabilities support teams in strengthening customer relationships and executing flawless workflows.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using cogito.

Other use cases:

  • Coaching
  • Lead Qualification: Technographic
  • Workflow Management
  • Call Transcription
  • Measuring Customer Satisfaction
  • Competitive Intelligence
  • Measuring Net Promoter Score
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using cogito.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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cogito Use-Cases and Business Priorities: Customer Satisfaction Data

cogito works with different mediums / channels such as Phone Calls.

cogito, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cogito combines emotion and conversation AI for real-time coaching in contact centers. Supervisor visibility and CX monitoring are provided by the innovative platform.

cogito Customer wins, Customer success stories, Case studies

What makes cogito ideal for Helpdesk Management?

What Are the key features of cogito for Engagement Management?

How can cogito enhance your Call Analytics process?

What Are the key features of cogito for Coaching?

How efficiently Does cogito manage your Lead Qualification: Technographic?

11 buyers and buying teams have used Cuspera to assess how well cogito solved their Contact Center Software needs. Cuspera uses 139 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

a top 5 health insurer - Insurance

Cogito helped a top 5 health insurer improve member engagement in care management programs. The insurer used Cogito to create more engaging and humanized experiences. This led to better employee retu...rn to work time. The case highlights the impact of real-time AI in disability insurance contact centers.

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Fortune 100 health insurer - Insurance

Cogito helped a Fortune 100 health insurer improve customer service. The company used Cogito's real-time emotional intelligence tools. They wanted to fix flat Net Promoter Scores and low customer sat...isfaction. Cogito's solution included CX Score and real-time agent support. The insurer saw reduced handle times and better customer satisfaction.

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Fortune 100 FinTech - Financial Services

CX/EX Scoring Bot, formerly Cogito, helped a Fortune 100 FinTech cut average handle time by 8%. The company used real-time feedback and AI-driven insights to improve agent performance. Net promoter s...core rose by 10 points. Customer experience scores improved by 2%. Supervisors gained better data for targeted coaching and performance consistency.

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Cogito: Real-Time Coaching & Guidance for better CX & EX

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Peers used cogito for helpdesk management and engagement management

cogito Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.77/5 ★

Read Reviews (20)
Analytics

4.82/5 ★

Read Reviews (24)
Custom Reports

4.40/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.77/5 ★

Read Reviews (20)
Analytics

4.82/5 ★

Read Reviews (24)
Custom Reports

4.40/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for cogito

Top Failure Risks for cogito

Cogito Corporation Profile

Company Name

Cogito Corporation

Company Website

https://cogitocorp.com/

HQ Location

100 High St, 7th Floor, Boston, Massachusetts 02110, US

Employees

101-250

Social

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Financials

SERIES C