cogito Overview

Cogito leverages emotion and conversation AI to enhance contact center operations. The platform delivers real-time coaching to agents, boosting their performance during customer interactions. Supervisors gain visibility into these exchanges, enabling more effective management and oversight. With its focus on customer experience (CX) monitoring, Cogito helps transform customer interactions into valuable insights. This tool is particularly beneficial for team leaders and quality managers looking to optimize service and sales workflows. Trusted by leading brands, Cogito's AI capabilities support teams in strengthening customer relationships and executing flawless workflows.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using cogito.

Other use cases:

  • Coaching
  • Lead Qualification: Technographic
  • Workflow Management
  • Call Transcription
  • Measuring Customer Satisfaction
  • Competitive Intelligence
  • Measuring Net Promoter Score
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using cogito.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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cogito Use-Cases and Business Priorities: Customer Satisfaction Data

cogito works with different mediums / channels such as Phone Calls.

cogito, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cogito combines emotion and conversation AI for real-time coaching in contact centers. Supervisor visibility and CX monitoring are provided by the innovative platform.

Comprehensive Insights on cogito Use Cases

What makes cogito ideal for Helpdesk Management?

Why is cogito the best choice for Engagement Management?

What makes cogito ideal for Call Analytics?

What makes cogito ideal for Coaching?

How does cogito address your Lead Qualification: Technographic Challenges?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well cogito solved their Contact Center Software needs. Cuspera uses 139 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Insurance

CASE STUDY Fortune 100 health insurer

Cogito helped a Fortune 100 health insurer improve customer service. The company used Cogito's real-time emotional intelligence tools. They wanted to fix flat Net Promoter Scores and low customer sat...isfaction. Cogito's solution included CX Score and real-time agent support. The insurer saw reduced handle times and better customer satisfaction.

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Insurance

CASE STUDY Fortune 100 health insurer

Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.

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Insurance

CASE STUDY a top 5 health insurer

Cogito helped a top 5 health insurer improve member engagement in care management programs. The insurer used Cogito to create more engaging and humanized experiences. This led to better employee retu...rn to work time. The case highlights the impact of real-time AI in disability insurance contact centers.

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Cogito: Real-Time Coaching & Guidance for better CX & EX

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Peers used cogito for helpdesk management and engagement management

cogito Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.77/5 ★

Read Reviews (20)
Analytics

4.82/5 ★

Read Reviews (24)
Custom Reports

4.40/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.77/5 ★

Read Reviews (20)
Analytics

4.82/5 ★

Read Reviews (24)
Custom Reports

4.40/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for cogito

Top Failure Risks for cogito

Cogito Corporation News

Protecting Customers While Growing: Balancing Regulation & Growth in Highly Regulated Industries

The Intersect of Regulated Industries & Value A familiar narrative echoes within the corridors of today’s banking institutions.…

The post Protecting Customers While Growing: Balancing Regulation & Growth in Highly Regulated Industries appeared first on Cogito.

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The Evolution of Quality Assurance in Contact Centers

In the dynamic world of customer service, meeting and exceeding customer expectations is crucial for the success of…

The post The Evolution of Quality Assurance in Contact Centers appeared first on Cogito.

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Customer Advisory Board Recap: Using Quality Data to Operationalize the Agent and Supervisor Experience

Cogito prides itself on being a customer-first company, much like many of the clients we serve. That’s why…

The post Customer Advisory Board Recap: Using Quality Data to Operationalize the Agent and Supervisor Experience appeared first on Cogito.

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Customer Advisory Board Recap: Discussing the Future of AI for CX & EX

At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…

The post Customer Advisory Board Recap: Discussing the Future of AI for CX & EX appeared first on Cogito.

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Cogito Corporation Profile

Company Name

Cogito Corporation

Company Website

https://cogitocorp.com/

HQ Location

100 High St, 7th Floor, Boston, Massachusetts 02110, US

Employees

101-250

Social

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Financials

SERIES C