cogito Product Overview

Cogito leverages emotion and conversation AI to enhance contact center operations. The platform delivers real-time coaching to agents, boosting their performance during customer interactions. Supervisors gain visibility into these exchanges, enabling more effective management and oversight. With its focus on customer experience (CX) monitoring, Cogito helps transform customer interactions into valuable insights. This tool is particularly beneficial for team leaders and quality managers looking to optimize service and sales workflows. Trusted by leading brands, Cogito's AI capabilities support teams in strengthening customer relationships and executing flawless workflows.

How satisfied the customers are with cogito use-cases

cogito Customer Insights, Testimonials and Case Studies

Fortune 100 FinTech - Financial Services

CX/EX Scoring Bot, formerly Cogito, helped a Fortune 100 FinTech cut average handle time by 8%. The company used real-time feedback and AI-driven insights to improve agent performance. Net promoter s...core rose by 10 points. Customer experience scores improved by 2%. Supervisors gained better data for targeted coaching and performance consistency.

Read on →

Fortune 100 health insurer - Insurance

Cogito helped a Fortune 100 health insurer improve customer service. The company used Cogito's real-time emotional intelligence tools. They wanted to fix flat Net Promoter Scores and low customer sat...isfaction. Cogito's solution included CX Score and real-time agent support. The insurer saw reduced handle times and better customer satisfaction.

Read on →

a top 5 health insurer - Insurance

Cogito helped a top 5 health insurer improve member engagement in care management programs. The insurer used Cogito to create more engaging and humanized experiences. This led to better employee retu...rn to work time. The case highlights the impact of real-time AI in disability insurance contact centers.

Read on →

Cogito: Real-Time Coaching & Guidance for better CX & EX

Video Thumbnail
lightning

Peers used cogito for helpdesk management and engagement management

cogito Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.77/5 ★

Read Reviews (20)
Analytics

4.82/5 ★

Read Reviews (24)
Custom Reports

4.40/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.77/5 ★

Read Reviews (20)
Analytics

4.82/5 ★

Read Reviews (24)
Custom Reports

4.40/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for cogito

Top Failure Risks for cogito

Cogito Corporation Profile

Company Name

Cogito Corporation

Company Website

https://cogitocorp.com/

HQ Location

100 High St, 7th Floor, Boston, Massachusetts 02110, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES C