Lumen contact center solutions Overview

CenturyLink delivers scalable customer support with a dynamic cloud contact center and omnichannel routing. Consulting and equipment services are also provided by Lumen.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Lumen contact center solutions.

Other use cases:

  • Contact List Management
  • Measuring Customer Satisfaction
  • Competitive Intelligence
  • Lead Qualification: Technographic
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lumen contact center solutions.

Other priorities:

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Lumen contact center solutions Use-Cases and Business Priorities: Customer Satisfaction Data

Lumen contact center solutions works with different mediums / channels such as Phone Calls. Offline. and On Premises.

Lumen contact center solutions's features include Recording. and Lumen contact center solutions support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Lumen contact center solutions analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Web-based reporting generates end-to-end call detail records that help you gain insight into customer experiences...." Peer review

Lumen contact center solutions, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lumen contact center solutions

Top Industries

  • Accounting
  • Financial Services
  • Telecommunications

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Lumen contact center solutions is popular in Accounting, Financial Services, and Telecommunications and is widely used by Small Business, Large Enterprise, and Enterprise.

Lumen contact center solutions Customer wins, Customer success stories, Case studies

What benefits does Lumen contact center solutions offer for Call Recording?

What Are the key features of Lumen contact center solutions for Helpdesk Management?

Lumen contact center solutions Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.65/5 ★

Read Reviews (10)
Custom Reports

4.55/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.65/5 ★

Read Reviews (10)
Custom Reports

4.55/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Lumen contact center solutions

Top Failure Risks for Lumen contact center solutions

Lumen Technologies News

M&A

Customers of these Arizona internet service providers could soon be with AT&T. Heres why

AT&T has agreed to acquire CenturyLink and Quantum Fiber's residential internet services in Arizona and other states for $5.75 billion. The deal, pending regulatory approval, will transfer about one million customers nationwide to AT&T. CenturyLink's parent, Lumen Technologies, is divesting these assets as part of the transaction.

Read more →
Product

CenturyLink deploys AWS Direct Connect along the Las Vegas strip to power AWS re:Invent 2017 | Libero Quotidiano.it - Libero Quotidiano

CenturyLink has deployed AWS Direct Connect along the Las Vegas Strip to support AWS re:Invent 2017. This deployment enables high-speed, secure connectivity for event participants, enhancing cloud access and network performance during the conference.

Read more →

Lumen Technologies Profile

Company Name

Lumen Technologies

Company Website

https://www.lumen.com/en-us/home.html

HQ Location

100 CenturyLink Drive, Monroe, LA 71201, US

Employees

10001+

Social

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Financials

IPO