Callminer Eureka Visualize Overview
CallMiner enables organizations to visually explore conversation analytics data and create sharable presentations. Analytics data visualization encourages actionable insights.
Use Cases
Customers recommend Funnel Analysis, Engagement Management, Coaching, as the business use cases that they have been most satisfied with while using Callminer Eureka Visualize.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Visualize.
Callminer Eureka Visualize Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka Visualize works with different mediums / channels such as E-Mail. and Phone Calls.
Reviews
"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb!" - Molly Sollie
Popular Business Setting
for Callminer Eureka Visualize
Top Industries
- Non-Profit Organization Management
- Consumer Services
- Financial Services
Popular in
Callminer Eureka Visualize is popular in Non-Profit Organization Management, Consumer Services, and Financial Services and is widely used by
Comprehensive Insights on Callminer Eureka Visualize Use Cases
What solutions does Callminer Eureka Visualize provide for Funnel Analysis?
Why is Callminer Eureka Visualize the best choice for Engagement Management?
What solutions does Callminer Eureka Visualize provide for Coaching?
What benefits does Callminer Eureka Visualize offer for Contract Management?
11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Visualize solved their business needs. Cuspera uses 112 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
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We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
|
Tracy Dudek Vice President, Operations State Collections Services, Inc |
We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
Case Studies
CASE STUDY Kelsey-Seybold Clinic
CASE STUDY VitalityHealth
CASE STUDY USCB America
CASE STUDY Avadyne Health
CASE STUDY RDI Corporation
CASE STUDY Gant Travel
Peers used Callminer Eureka Visualize for funnel analysis and engagement management
Callminer Eureka Visualize Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (29) |
| Analytics | Read Reviews (32) |
Callminer Eureka Visualize Integrations
Callminer Eureka Visualize integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka Visualize
Top Failure Risks for Callminer Eureka Visualize
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
CallMiner & Microsoft Dynamics 365 Contact Center Integrate
CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.
Alvaria, CallMiner Partner to Empower Organizations with AI
CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.
Introducing CallMiner OmniAgent: Revolutionizing customer experience with AI-powered virtual agents
CallMiner has launched OmniAgent, an AI-powered virtual agent designed to enhance customer experience across voice and digital channels. OmniAgent uses advanced automation and AI to provide seamless interactions, reducing call handling time and improving service quality. Key features include omnichannel support, natural language understanding, and seamless CRM integration. Estafeta, a logistics company, reported a 78% reduction in call handling time using OmniAgent.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
