Callminer Eureka Visualize Overview

CallMiner enables organizations to visually explore conversation analytics data and create sharable presentations. Analytics data visualization encourages actionable insights.

Use Cases

Customers recommend Funnel Analysis, Engagement Management, Coaching, as the business use cases that they have been most satisfied with while using Callminer Eureka Visualize.

Other use cases:

  • Contract Management
  • Competitive Intelligence
  • Lead Management
  • Training & Onboarding
  • Lead Engagement
  • Sales Call Management
  • Cause Marketing
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Visualize.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Callminer Eureka Visualize Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Visualize works with different mediums / channels such as E-Mail, and Phone Calls,

Reviews

"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis

Popular Business Setting

for Callminer Eureka Visualize

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Financial Services

Popular in

Callminer Eureka Visualize is popular in Non-Profit Organization Management, Consumer Services, and Financial Services and is widely used by

Comprehensive Insights on Callminer Eureka Visualize Use Cases

How does Callminer Eureka Visualize address your Funnel Analysis Challenges?

The software allows users to visually explore conversation analytics data. It provides the ability to create presentations to encourage action. The software empowers organizations to share insights from conversation analytics.
"...CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center...." Analytics Data Visualization

What Are the key features of Callminer Eureka Visualize for Engagement Management?

CallMiner Eureka Visualize Engagement Management helps identify patterns in customer interactions. This analysis informs business decisions. It leverages data to create a compelling story of customer interactions.
"...An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions. ..." Analytics Data Visualization

What benefits does Callminer Eureka Visualize offer for Coaching?

How efficiently Does Callminer Eureka Visualize manage your Contract Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Visualize solved their business needs. Cuspera uses 112 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Visualize testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Visualize testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Visualize testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie
CUSTOMERS TESTIMONIALS
Callminer Eureka Visualize testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Visualize testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
Callminer Eureka Visualize testimonial

Molly Sollie

Manager of Quality Assurance

DEFENDERS

We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb!

Testimonial By Molly Sollie

Case Studies

COMPANY CASE STUDIES
Callminer Eureka Visualize case study
Case Study Avadyne Health

How AI Fueled Speech Analytics is Driving Better PX/CX & Brand Reputation for Avadyne Health

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Callminer Eureka Visualize case study
Case Study Holiday Inn Club Vacations

Holiday Inn Club Vacations Realizes 4x ROI in Year One Using CallMiner Eureka for Collections

Read More
Callminer Eureka Visualize case study
Case Study Axcess Financial

Identify, Predict and Stomp Out Fraud Featuring Axcess Financial

Read More
lightning

Peers used Callminer Eureka Visualize for funnel analysis and engagement management

Callminer Eureka Visualize Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.11/5

Read Reviews (29)
Analytics

4.10/5

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.11/5

Read Reviews (29)
Analytics

4.10/5

Read Reviews (32)

Callminer Eureka Visualize Integrations

Callminer Eureka Visualize integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

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for Callminer Eureka Visualize

Top Failure Risks for Callminer Eureka Visualize

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F