Callminer Eureka Visualize Overview

CallMiner enables organizations to visually explore conversation analytics data and create sharable presentations. Analytics data visualization encourages actionable insights.

Use Cases

Customers recommend Funnel Analysis, Engagement Management, Coaching, as the business use cases that they have been most satisfied with while using Callminer Eureka Visualize.

Other use cases:

  • Contract Management
  • Competitive Intelligence
  • Lead Management
  • Training & Onboarding
  • Lead Engagement
  • Sales Call Management
  • Cause Marketing
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka Visualize.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Callminer Eureka Visualize Use-Cases and Business Priorities: Customer Satisfaction Data

Callminer Eureka Visualize works with different mediums / channels such as E-Mail, and Phone Calls,

Reviews

"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor." - Adam McCord

Popular Business Setting

for Callminer Eureka Visualize

Top Industries

  • Non-Profit Organization Management
  • Consumer Services
  • Financial Services

Popular in

Callminer Eureka Visualize is popular in Non-Profit Organization Management, Consumer Services, and Financial Services and is widely used by

Comprehensive Insights on Callminer Eureka Visualize Use Cases

How can Callminer Eureka Visualize enhance your Funnel Analysis process?

How can Callminer Eureka Visualize optimize your Engagement Management Workflow?

What makes Callminer Eureka Visualize ideal for Coaching?

What makes Callminer Eureka Visualize ideal for Contract Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Callminer Eureka Visualize solved their business needs. Cuspera uses 112 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Callminer Eureka Visualize testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Visualize testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Visualize testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek
CUSTOMERS TESTIMONIALS
Callminer Eureka Visualize testimonial

Adam McCord

Quality Analytics Manager

Bluegreen Vacations America

We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor.

Testimonial By Adam McCord
Callminer Eureka Visualize testimonial

Kelly Seis

VP of Quality Assurance/ Speech Analytics

SCUSA

Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis
Callminer Eureka Visualize testimonial

Tracy Dudek

Vice President, Operations

State Collections Services, Inc

We're monitoring calls in a way that we just weren't able to before for things like compliance, professionalism, and courtesy. We have so much more data now. And it's not anecdotal, it's all factual. CallMiner gives us a good picture of the total call and everything that happened on the line. Testimonial By Tracy Dudek

Case Studies

COMPANY INDUSTRY CASE STUDIES
Callminer Eureka Visualize case study
Consumer Electronics
Consumer Electronics
Case Study Vivint

Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint

Read More
Callminer Eureka Visualize case study
Financial Services
Financial Services
Case Study USCB America

USCB America Benefits from CallMiner Eureka Platform

Read More
Callminer Eureka Visualize case study
Hospital & Health Care
Hospital & Health Care
Case Study MTM

MTM Launches Their ‘AWESOME Button’ Using CallMiner Eureka

Read More
lightning

Peers used Callminer Eureka Visualize for funnel analysis and engagement management

Callminer Eureka Visualize Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (29)
Analytics

4.10/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (29)
Analytics

4.10/5 ★

Read Reviews (32)

Callminer Eureka Visualize Integrations

Callminer Eureka Visualize integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.17/5 ★

Read Reviews (2)
Data Export

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Callminer Eureka Visualize

Top Failure Risks for Callminer Eureka Visualize

CallMiner Feeds

The importance of brand experience in contact centers

Contact centers are responsible for more than simple answering customer phone calls or live chats. Read this blog to learn about the connection between brand experience and contact centers.

03/06/2024 - source

CallMiner named a Leader in Real-Time Revenue Execution Platforms

Forrester Research has named CallMiner a Leader in The Forrester Waveâ„¢: Real-Time Revenue Execution Platforms, Q2 2024 report.

08/05/2024 - source

AI-driven CX in tech: Navigating industry challenges & opportunities

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

19/03/2024 - source

CallMiner Profile

Company Name

CallMiner

Company Website

https://callminer.com/

HQ Location

200 West Street, Waltham, MA 02451, US

Employees

101-250

Social

Financials

SERIES F