Calabrio Workforce Management Overview
Calabrio-workforce-management software delivers AI forecasting and self-scheduling. The full potential of contact center employees is unlocked.
Use Cases
Customers recommend Forecasting, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Workforce Management.
Business Priorities
Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Calabrio Workforce Management.
Calabrio Workforce Management Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Workforce Management works with different mediums / channels such as Offline. and On Premises.
Calabrio Workforce Management's features include Dashboard, Gamification, Ticketing, etc. and Calabrio Workforce Management support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Calabrio Workforce Management analytics capabilities include Custom Reports, and Analytics.
Reviews
"To get the best from your employees, think about the culture that supports them." - Daniel Acosta
Calabrio Workforce Management, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Workforce Management
Top Industries
- Telecommunications
- Information Technology and Services
- Retail
Popular in
- Mid Market
- Enterprise
Calabrio Workforce Management is popular in Telecommunications, Information Technology And Services, and Retail and is widely used by Mid Market, and Enterprise,
Comprehensive Insights on Calabrio Workforce Management Use Cases
How does Calabrio Workforce Management facilitate Forecasting?
How can Calabrio Workforce Management optimize your Engagement Management Workflow?
How efficiently Does Calabrio Workforce Management manage your Contact List Management?
What benefits does Calabrio Workforce Management offer for Helpdesk Management?
How can Calabrio Workforce Management enhance your Products & Pricelist Management process?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Calabrio Workforce Management solved their Collaboration and Productivity needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
Case Study Addison Lee
Case Study Telia
Case Study Shopify
Case Study Broad River Retail
Case Study Zen Internet
Case Study Rackspace
Video
Calabrio Workforce Management Integration with 2Ring Gadgets for Cisco Finesse
Peers used Calabrio Workforce Management for forecasting and engagement management
Calabrio Workforce Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for Calabrio Workforce Management
Overall Risk Meter
Top Failure Risks for Calabrio Workforce Management
Calabrio, Inc News
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations
Calabrio has appointed Frank Ciccone as Chief Revenue Officer (CRO) to drive growth and enhance customer experience innovation. This executive move supports Calabrios focus on expanding its workforce engagement management software solutions and strengthening its market position.
Calabrio Unveiling Record Number of AI - driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has introduced a record number of AI-driven features aimed at boosting contact center efficiency and enhancing customer service satisfaction, reinforcing its focus on advanced automation and analytics for customer experience management.
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Center Efficiency and Customer Service Satisfaction
Calabrio has launched a record number of AI-driven features for its contact center platform. These enhancements aim to boost operational efficiency and improve customer service satisfaction for businesses using Calabrios workforce engagement solutions.
Calabrio Continues to Accelerate AI Innovation with Acquisition of ...
Calabrio has acquired Echo AI to enhance its AI innovation, focusing on workforce optimization and customer experience solutions through its cloud-based platform, Calabrio ONE.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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