Calabrio Workforce Management Overview

Calabrio-workforce-management software delivers AI forecasting and self-scheduling. The full potential of contact center employees is unlocked.

Use Cases

Customers recommend Forecasting, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Workforce Management.

Other use cases:

  • Helpdesk Management
  • Products & Pricelist Management
  • Measuring Customer Satisfaction
  • Call Recording
  • Workflow Management
  • Sending & Publishing Communications
  • Motivation Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Calabrio Workforce Management.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Visibility
  • Establish Thought Leadership
See all business priorities See less business priorities

Calabrio Workforce Management Use-Cases and Business Priorities: Customer Satisfaction Data

Calabrio Workforce Management works with different mediums / channels such as Offline. and On Premises.

Calabrio Workforce Management's features include Dashboard, Gamification, Ticketing, etc. and Calabrio Workforce Management support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Calabrio Workforce Management analytics capabilities include Custom Reports, and Analytics.

Reviews

"To get the best from your employees, think about the culture that supports them." - Daniel Acosta

Calabrio Workforce Management, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Calabrio Workforce Management

Top Industries

  • Telecommunications
  • Information Technology and Services
  • Retail

Popular in

  • Mid Market
  • Enterprise

Calabrio Workforce Management is popular in Telecommunications, Information Technology And Services, and Retail and is widely used by Mid Market, and Enterprise,

Calabrio Workforce Management Customer wins, Customer success stories, Case studies

How efficiently Does Calabrio Workforce Management manage your Forecasting?

How can Calabrio Workforce Management optimize your Engagement Management Workflow?

What makes Calabrio Workforce Management ideal for Contact List Management?

How does Calabrio Workforce Management facilitate Helpdesk Management?

How can Calabrio Workforce Management optimize your Products & Pricelist Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Calabrio Workforce Management solved their Collaboration and Productivity needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
Calabrio Workforce Management testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio Workforce Management testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Calabrio Workforce Management testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
CUSTOMERS TESTIMONIALS
Calabrio Workforce Management testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio Workforce Management testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
Calabrio Workforce Management testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley

Leading activewear retailer - Retail - Very Large

Calabrio ONE helped a leading global activewear retailer save over $20 million by improving operational efficiency. The company saw a 250% increase in customer satisfaction and a 225% boost in contac...t center automation. Calabrio ONE enabled better workforce management and digital transformation. The retailer strengthened internal relationships and aligned teams for growth. These changes supported international expansion and a premium customer experience.

Read on →

Fexco - Outsourced Contact Centres

Calabrio WFM helped Fexco improve its outsourced contact centre services. Fexco faced challenges with manual forecasting and scheduling, lacking insights and visibility into past data. Calabrio WFM a...utomated forecasting and scheduling, giving leaders better control and flexibility. The solution enabled more accurate staffing plans, improved intraday planning, and empowered agents with mobile access. Fexco saw higher productivity, greater forecasting accuracy, and more employee engagement.

Read on →

Nationwide - Banking

Calabrio WFM helped Nationwide upgrade its workforce management. Nationwide needed a flexible tool to handle complex scheduling and integrate with Amazon Connect and QStory. Calabrio WFM was chosen a...fter a detailed review. The solution was implemented remotely during the COVID-19 pandemic. Staff onboarding used recorded content for easy learning. Calabrio WFM improved scheduling, resource planning, and workforce engagement for Nationwide.

Read on →

Mersey Care NHS Foundation Trust - Hospital & Health Care

Calabrio ONE helped Mersey Care NHS Foundation Trust improve its mental health crisis services. The Trust needed a 24/7 urgent mental health helpline to meet rising demand and strict response times. ...Calabrio's platform enabled better data insights and multi-channel support. The solution identified that 21% of contacts were clinical and 15.3% were repeat callers. It also reduced time spent on after-call notes and reporting.

Read on →

Assurity - Insurance

Calabrio ONE helped Assurity move its contact center to the cloud. Assurity needed a better way to schedule agents after growing its team four times in size. The company replaced manual Excel schedul...ing with Calabrio ONE’s workforce optimization platform. In just two months, the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Fraud investigations became faster and customer service improved.

Read on →

Twilio - Information Technology And Services

Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together to give full flexibility and deep customer experience analytics. The solution... lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.

Read on →

Calabrio Workforce Management Integration with 2Ring Gadgets for Cisco Finesse

Video Thumbnail
lightning

Peers used Calabrio Workforce Management for forecasting and engagement management

Calabrio Workforce Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (1)
Custom Reports

4.45/5 ★

Read Reviews (47)
Analytics

4.38/5 ★

Read Reviews (24)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (1)
Custom Reports

4.45/5 ★

Read Reviews (47)
Analytics

4.38/5 ★

Read Reviews (24)

Software Failure Risk Guidance

?

for Calabrio Workforce Management

Overall Risk Meter

Low Medium High

Top Failure Risks for Calabrio Workforce Management

Calabrio, Inc News

Product

Calabrio offers Omni Agent Intelligence to centralize quality and performance across human and AI agents - KMWorld

Calabrio has launched Omni Agent Intelligence, a solution designed to unify quality and performance management for both human and AI agents. This offering aims to enhance operational efficiency by providing centralized insights and analytics to optimize customer interactions.

Read more →
Awards

Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com

Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.

Read more →
Partnership

Calabrio Expands Partner Ecosystem to Accelerate Innovation and ...

Calabrio has expanded its partner ecosystem by adding Avant and Sabio, and strengthening its partnership with Five9. This expansion aims to enhance Calabrio's cloud-native, AI-powered suite, Calabrio ONE, by providing comprehensive solutions for the contact center market. The partnerships focus on empowering advisors, transforming customer experience, and enhancing digital engagement, offering customers improved contact center solutions.

Read more →
Product

Calabrio Unveils Workforce Intelligence a suite of solutions for the AI era - Directors Club News -

Calabrio has launched Workforce Intelligence, an AI-powered suite designed to enhance workforce management in contact centers. This cloud-native solution integrates real-time intelligence to improve forecasting, scheduling, and agent performance, emphasizing agility and human-centric customer service. The launch includes the Gen-AI assistant, Agent Assist, which facilitates schedule management through natural language conversations.

Read more →

Calabrio, Inc Profile

Company Name

Calabrio, Inc

Company Website

https://www.calabrio.com/

HQ Location

400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

M&A