Calabrio Workforce Management Overview
This is a summary of the comprehensive capabilities and benefits of Calabrio Workforce Management based on over 395 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Calabrio Workforce Management, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Calabrio Workforce Management is right for your needs? Our Cuspera AI engine can evaluate how Calabrio Workforce Management fits your specific business needs, industry, and context. Get your personalized assessment report today.
Calabrio Workforce Management supports business activities such as:
- Forecasting
- Engagement Management
- Contact List Management
- Helpdesk Management
- Products & Pricelist Management
Calabrio Workforce Management can help you with many business goals, such as Acquire Customers, Improve Efficiency, Enhance Customer Relationships, Scale Best Practices, Improve Visibility, etc. It can help manage these activities if you use Offline and On Premises for these needs. As a solution, Calabrio Workforce Management's capabilities include Dashboard, Gamification, Ticketing, etc.
Calabrio Workforce Management Telecommunications Vertical is its biggest customer base.
Reviews
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts " - J Ryan Bradley
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Calabrio Workforce Management solved their Collaboration and Productivity needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Business Priorities
Acquire Customers and Improve Efficiency are the most popular business priorities peers achieved using Calabrio Workforce Management.
Use Cases
Peers recommend Forecasting , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using Calabrio Workforce Management.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Forecasting |
4.92/5 ★ |
"...Easily create multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses...." Workforce Management Suite to Improve Engagement |
| Engagement Management |
4.87/5 ★ |
"...They couldn t follow up on things as much as they wanted...." Case Study E.ON |
| engaging and following up |
4.84/5 ★ |
"...To improve customer satisfaction and agent engagement, Rackspace knew it needed an automated, data-driven way to synthesize and manage support tickets originating from multiple systems...." Case Study Rackspace |
| Contact List Management |
4.73/5 ★ |
"...After seeing Calabrio WFM s success in its contact center, customer service leaders decided to deploy the solution to improve their customers in-store interactions as well...." Case Study Telia |
| PEER EXPERIENCES | |
|---|---|
| Forecasting |
4.92/5 ★ |
"...Easily create multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses...." Workforce Management Suite to Improve Engagement |
|
| Engagement Management |
4.87/5 ★ |
"...They couldn t follow up on things as much as they wanted...." Case Study E.ON |
|
| engaging and following up |
4.87/5 ★ |
| Contact List Management |
4.73/5 ★ |
"...After seeing Calabrio WFM s success in its contact center, customer service leaders decided to deploy the solution to improve their customers in-store interactions as well...." Case Study Telia |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 395 insights from peers and experts to help you assess how these Calabrio Workforce Management use cases fit your Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Addison LeeRead More |
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Case Study ShopifyRead More |
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Case Study E.ONRead More |
Popular Business Setting
for Calabrio Workforce Management
Top Industries
- Telecommunications
- Information Technology and Services
- Retail
Popular in
- Mid Market
- Enterprise
Peers used Calabrio Workforce Management to Acquire customers and Improve efficiency
Peer and Expert Opinion on Features
for Calabrio Workforce Management
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (9) |
| Gamification | Read Reviews (8) |
| Ticketing | Read Reviews (7) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (9) |
| Gamification | Read Reviews (8) |
| Ticketing | Read Reviews (7) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for Calabrio Workforce Management
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (29) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (29) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Phone Support | Read Reviews (8) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Phone Support | Read Reviews (8) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for Calabrio Workforce Management
Overall Risk Meter
Top Failure Risks for Calabrio Workforce Management
Vendor Profile Details
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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