Calabrio Advanced Reporting Overview
This is a summary of the comprehensive capabilities and benefits of Calabrio Advanced Reporting based on over 190 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Calabrio Advanced Reporting, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Calabrio Advanced Reporting is right for your needs? Our Cuspera AI engine can evaluate how Calabrio Advanced Reporting fits your specific business needs, industry, and context. Get your personalized assessment report today.
Calabrio Advanced Reporting supports business activities such as:
- Competitive Intelligence
- Engagement Management
- Loyalty Management
- Sending & Publishing Communications
- Collaboration
Calabrio Advanced Reporting can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, and Build Brand Awareness. It can help manage these activities if you use Omnichannel and Website for these needs. As a solution, Calabrio Advanced Reporting's capabilities include Dashboard.
Calabrio Advanced Reporting Hospitality Vertical is its biggest customer base.
Reviews
"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Calabrio Advanced Reporting solved their Contact Center Software needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using Calabrio Advanced Reporting.
Use Cases
Peers recommend Competitive Intelligence , Engagement Management , Loyalty Management , as the business use cases that they have been most satisfied while using Calabrio Advanced Reporting.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Competitive Intelligence with Omnichannel |
4.56/5 ★ |
"...Keith Dawson Vice President & Research Director, CX Ventana Research. BUSINESS INTELLIGENCE FOR THE MODERN, OMNICHANNEL CONTACT CENTER...." Data Management |
| Engagement Management with Omnichannel |
4.08/5 ★ |
"...Gain complete visibility into your omnichannel customer interactions to make better, more informed business decisions. ..." Data Management |
| engaging and following up |
3.67/5 ★ |
"...Employ in-the-moment data insights to boost employee engagement and make agile decisions that immediately improve contact center performance...." Data Management |
| Loyalty Management with Website |
4.09/5 ★ |
"...Headquartered in Amsterdam, Netherlands, Cygnific s nearly 700 employees provide reservation, loyalty program, website support and fulfillment services to travel agents and customers of KLM Royal Dutch Airlines, Air France and Delta Air Lines across 19 European countries and 11 native languages every day. ..." Case Study Cygnific |
| PEER EXPERIENCES | |
|---|---|
| Competitive Intelligence with Omnichannel |
4.56/5 ★ |
"...Keith Dawson Vice President & Research Director, CX Ventana Research. BUSINESS INTELLIGENCE FOR THE MODERN, OMNICHANNEL CONTACT CENTER...." Data Management |
|
| Engagement Management with Omnichannel |
4.08/5 ★ |
"...Gain complete visibility into your omnichannel customer interactions to make better, more informed business decisions. ..." Data Management |
|
| engaging and following up |
4.08/5 ★ |
| Loyalty Management with Website |
4.09/5 ★ |
"...Headquartered in Amsterdam, Netherlands, Cygnific s nearly 700 employees provide reservation, loyalty program, website support and fulfillment services to travel agents and customers of KLM Royal Dutch Airlines, Air France and Delta Air Lines across 19 European countries and 11 native languages every day. ..." Case Study Cygnific |
|
7+ more Business Use Cases
Our AI advisor, Wyz, harnessed 190 insights from peers and experts to help you assess how these Calabrio Advanced Reporting use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
J Ryan Bradley Business Director Major U.S. Insurer |
Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CygnificRead More |
Popular Business Setting
for Calabrio Advanced Reporting
Top Industries
- Hospitality
- Financial Services
- Utilities
Popular in
Peers used Calabrio Advanced Reporting to Enhance customer relationships and Improve efficiency
Peer and Expert Opinion on Features
for Calabrio Advanced Reporting
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (13) |
IT and Other Capabilities
for Calabrio Advanced Reporting
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (35) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (35) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (7) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (7) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (53) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (53) |
Software Failure Risk Guidance
?for Calabrio Advanced Reporting
Top Failure Risks for Calabrio Advanced Reporting
Vendor Profile Details
Company Name
Calabrio
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
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