Calabrio Advanced Reporting Overview

Calabrio Advanced Reporting provides a centralized platform for accurate, real-time contact center data and analytics. It enables efficient data collection, rich visualizations, and seamless collaboration for better decision-making.

Use Cases

Customers recommend Competitive Intelligence, Engagement Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Calabrio Advanced Reporting.

Other use cases:

  • Sending & Publishing Communications
  • Collaboration
  • Lead Analytics
  • Social Media Analytics
  • Cross Selling
  • Generation Of New Leads
  • Measuring Customer Satisfaction
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Calabrio Advanced Reporting.

Other priorities:

  • Build Brand Awareness
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Calabrio Advanced Reporting Use-Cases and Business Priorities: Customer Satisfaction Data

Calabrio Advanced Reporting works with different mediums / channels such as Omnichannel, and Website,

Calabrio Advanced Reporting's features include Dashboard.

Reviews

"To get the best from your employees, think about the culture that supports them." - Daniel Acosta

Calabrio Advanced Reporting, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Calabrio Advanced Reporting

Top Industries

  • Hospitality
  • Financial Services
  • Utilities

Popular in

Calabrio Advanced Reporting is popular in Hospitality, Financial Services, and Utilities and is widely used by

Comprehensive Insights on Calabrio Advanced Reporting Use Cases

Why is Calabrio Advanced Reporting the best choice for Competitive Intelligence?

Calabrio Advanced Reporting provides a business intelligence solution for contact centers. It offers self-service features that anyone can use, from agents to executives. The platform uses familiar reporting tools and makes business intelligence accessible without needing specialized skills.
"...Keith Dawson Vice President & Research Director, CX Ventana Research. BUSINESS INTELLIGENCE FOR THE MODERN, OMNICHANNEL CONTACT CENTER...." Data Management

How can Calabrio Advanced Reporting optimize your Engagement Management Workflow?

Calabrio Advanced Reporting provides a comprehensive view of customer interactions across various channels. This data helps businesses make informed decisions and improve customer experience. By analyzing real-time insights, businesses can enhance employee engagement and improve contact center performance.
"...Gain complete visibility into your omnichannel customer interactions to make better, more informed business decisions. ..." Data Management

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Calabrio Advanced Reporting solved their Contact Center Software needs. Cuspera uses 190 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Calabrio Advanced Reporting testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio Advanced Reporting testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
Calabrio Advanced Reporting testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University

Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax
CUSTOMERS TESTIMONIALS
Calabrio Advanced Reporting testimonial

Daniel Acosta

Call Center Applications Analyst

Houston Methodist Hospital

To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta
Calabrio Advanced Reporting testimonial

J Ryan Bradley

Business Director

Major U.S. Insurer

Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts Testimonial By J Ryan Bradley
Calabrio Advanced Reporting testimonial

Beth Bax

Assistant Director, QA

Grand Canyon University

Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax

Case Studies

COMPANY CASE STUDIES
Calabrio Advanced Reporting case study
Case Study Cygnific

Cygnific gains efficiency by automating reporting with Calabrio Advanced Reporting

Read More
lightning

Peers used Calabrio Advanced Reporting for competitive intelligence and engagement management

Calabrio Advanced Reporting Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5

Read Reviews (3)
Analytics

4.38/5

Read Reviews (37)
Custom Reports

4.11/5

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5

Read Reviews (3)
Analytics

4.38/5

Read Reviews (37)
Custom Reports

4.11/5

Read Reviews (53)

Software Failure Risk Guidance

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for Calabrio Advanced Reporting

Top Failure Risks for Calabrio Advanced Reporting

Calabrio News

Calabrio Enhances its Innovative AI-driven Business Intelligence Tools

Calabrio Enhances its Innovative AI-driven Business Intelligence Tools. Contact centres faster performance information with calabrio ONE.

24 Jun 2024 - source

Calabrio Profile

Company Name

Calabrio

Company Website

https://www.calabrio.com/

HQ Location

400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US

Employees

51-100

Social

Financials

M&A