C2 ATOM Overview

C2-atom offers a fully scalable ITSM platform with extensive customization and rapid adoption. Suitable for any industry, C2 ITSM meets diverse ITSM needs efficiently.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using C2 ATOM.

Other use cases:

  • Social Media Analytics
  • Onboarding
  • Contract Management
  • Engaging And Following Up
  • Collaboration
  • Sending & Publishing Communications
  • Proposal & Quote Management
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using C2 ATOM.

Other priorities:

  • Launch New Products
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C2 ATOM Use-Cases and Business Priorities: Customer Satisfaction Data

C2 ATOM works with different mediums / channels such as Phone Calls, and E-Mail,

C2 ATOM's features include Ticketing, Dashboard, and Templates.

Reviews

"...C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management...." Peer review

C2 ATOM, ServiceNow® Knowledge Management, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for C2 ATOM

Top Industries

  • Oil & Energy
  • Government Administration
  • Wholesale

Popular in

  • Enterprise
  • Mid Market
  • Small Business

C2 ATOM is popular in Oil & Energy, Government Administration, and Wholesale and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on C2 ATOM Use Cases

What Are the key features of C2 ATOM for Helpdesk Management?

C2 Atom is a web-based IT service management software designed for supporting IT support, customer service, and other teams. It provides full ticketing features, incident management, problem management, service request management, and knowledge management. C2 Atom aligns with ITIL best practices and integrates with call centers.
"...C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management...." Peer review

How does C2 ATOM facilitate Knowledge Management?

C2 Atom supports knowledge management capabilities. The system facilitates incident, problem, and service request management. The knowledge base allows for quick resolution tracking and information sharing.
"...A knowledge base can meet the high expectations of your customers and encourage the sharing of information. ..." All-in-one service desk software based on ITIL

How efficiently Does C2 ATOM manage your Workflow Management?

How can C2 ATOM enhance your Social Media Analytics process?

What benefits does C2 ATOM offer for Onboarding?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well C2 ATOM solved their Help Desk needs. Cuspera uses 401 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

lightning

Peers used C2 ATOM for helpdesk management and knowledge management

C2 ATOM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.77/5

Read Reviews (11)
Custom Reports

4.42/5

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.77/5

Read Reviews (11)
Custom Reports

4.42/5

Read Reviews (56)

Software Failure Risk Guidance

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for C2 ATOM

Overall Risk Meter

Low Medium High

Top Failure Risks for C2 ATOM

C2 Innovations Profile

Company Name

C2 Innovations

HQ Location

20865 Chemin de la Côte-Nord,Suite 102,Boisbriand, Québec J7E 4H5, CA

Employees

11-50

Social

Financials

PRIVATE