C2 ATOM Overview
Here’s the scoop on C2 ATOM! We've gathered over 401 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
C2 ATOM, ServiceNow® Knowledge Management, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if C2 ATOM is right for your needs? Our Cuspera AI engine can evaluate how C2 ATOM fits your specific business needs, industry, and context. Get your personalized assessment report today.
C2 ATOM supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Workflow Management
- Social Media Analytics
- Training & Onboarding
C2 ATOM can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, and Launch New Products. It can help manage these activities if you use Phone Calls and E-Mail for these needs. As a solution, C2 ATOM's capabilities include Ticketing, Dashboard, and Templates.
C2 ATOM Oil & Energy Vertical is its biggest customer base.
Reviews
"...C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well C2 ATOM solved their Help Desk needs. Cuspera uses 401 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using C2 ATOM.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Workflow Management , as the business use cases that they have been most satisfied while using C2 ATOM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.97/5 ★ |
"...C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management...." Peer review |
| Knowledge Management with Phone Calls |
4.83/5 ★ |
"...A knowledge base can meet the high expectations of your customers and encourage the sharing of information. ..." All-in-one service desk software based on ITIL |
| Workflow Management |
4.70/5 ★ |
"...Centralize ITSM business rules & workflows that brings you to the next level of productivity, better service quality and reduced costs. ..." ITSM Process Automation |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.97/5 ★ |
"...C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service & support, asset and knowledge management...." Peer review |
|
| Knowledge Management with Phone Calls |
4.83/5 ★ |
"...A knowledge base can meet the high expectations of your customers and encourage the sharing of information. ..." All-in-one service desk software based on ITIL |
|
| Workflow Management |
4.70/5 ★ |
"...Centralize ITSM business rules & workflows that brings you to the next level of productivity, better service quality and reduced costs. ..." ITSM Process Automation |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 401 insights from peers and experts to help you assess how these C2 ATOM use cases fit your Help Desk needs.
Popular Business Setting
for C2 ATOM
Top Industries
- Oil & Energy
- Government Administration
- Wholesale
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used C2 ATOM to Scale best practices and Enhance customer relationships
C2 ATOM Alternatives
Peer and Expert Opinion on Features
for C2 ATOM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (24) |
| Dashboard | Read Reviews (12) |
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (24) |
| Dashboard | Read Reviews (12) |
| Templates | Read Reviews (5) |
IT and Other Capabilities
for C2 ATOM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (16) |
| Data Import | Read Reviews (25) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (16) |
| Data Import | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (67) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (67) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (16) |
| Phone Support | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for C2 ATOM
Overall Risk Meter
Top Failure Risks for C2 ATOM
Vendor Profile Details
Company Name
C2 Innovations
Company Website
https://www.c2enterprise.com/enHQ Location
20865 Chemin de la Côte-Nord,Suite 102,Boisbriand, Québec J7E 4H5, CA
Employees
11-50
Social
Financials
PRIVATE
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