BuddyCRM Overview

BuddyCRM caters specifically to the construction, engineering, manufacturing, and wholesaler sectors, offering a tailored CRM solution that enhances sales, marketing, and support team operations. It features an AI Sales Coach, which serves as a virtual assistant to guide sales strategies and improve deal closure rates. The software is customizable to meet unique business needs and integrates seamlessly with existing tools, ensuring uninterrupted workflow. Notably, BuddyCRM provides 24/7 access to data, allowing teams to manage bids, automate administrative tasks, and maintain complete visibility over business operations. This CRM is trusted by industry leaders for its sector-specific capabilities and comprehensive support.

Use Cases

Customers recommend Contact List Management, Proposal & Quote Management, Campaign Management, as the business use cases that they have been most satisfied with while using BuddyCRM.

Other use cases:

  • Engagement Management
  • Lead Engagement
  • Opportunity Management
  • Sending & Publishing Communications
  • Pipeline Management
  • Generation Of New Leads
  • Calendar Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using BuddyCRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
See all business priorities See less business priorities

BuddyCRM Use-Cases and Business Priorities: Customer Satisfaction Data

BuddyCRM works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

BuddyCRM's features include Dashboard, and Recording. and BuddyCRM support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also BuddyCRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"I frequently find that I have to call some contacts repeatedly before I’m put through to the key contact or have a worthwhile conversation. BuddyCRM sends me useful little reminders so that I don’t miss any leads in my pipeline. I would be lost with...out it helping me manage the sheer volume of leads I have on the go." - Kelltontech

BuddyCRM, SalesNOW, Zibster, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

BuddyCRM is specialized UK CRM software designed for sales, marketing, and support teams. It caters to construction, engineering, manufacturing, and wholesaler companies.

BuddyCRM Customer wins, Customer success stories, Case studies

What solutions does BuddyCRM provide for Contact List Management?

What benefits does BuddyCRM offer for Proposal & Quote Management?

What benefits does BuddyCRM offer for Campaign Management?

How does BuddyCRM address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well BuddyCRM solved their CRM needs. Cuspera uses 271 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
BuddyCRM testimonial

Marketing Manager

Kelltontech
I frequently find that I have to call some contacts repeatedly before I’m put through to the key contact or have a worthwhile conversation. BuddyCRM sends me useful little reminders so that I don’t miss any leads in my pipeline. I would be lost without it helping me manage the sheer volume of leads... I have on the go.

Testimonial By Kelltontech
BuddyCRM testimonial

Johnathan C

Owner

The Marketing Train
Having initially used Buddy ten years ago when employed, I was swift to return to the team when I set up my own company and needed to implement a CRM within my clients’ organisations. I have now implemented Buddy with two clients over the past 12 months and have had my positive impression reinforce...d. In one instance, in particular, the implementation was not straightforward. We had a bespoke need for a very unique set-up but Philip, Adam and the team took time to really understand the need and the business, allowing them to design the system so that it worked for us. The response times and level of service have been excellent and whenever we have been stuck, they have found a solution. The pricing is very competitive and the service is excellent – superb value for money.

Testimonial By Johnathan C
BuddyCRM testimonial

Gemma T

MKG Foods
Our Sales Order Processing (ERP), Stock Control and Accounts packages are all automatically synchronised with BuddyCRM, so our sales team can view all customer information in one place. Knowledge is power, and we have seen our customer retention and performance levels increase significantly. Testimonial By Gemma T
CUSTOMERS TESTIMONIALS
BuddyCRM testimonial

Marketing Manager

Kelltontech
I frequently find that I have to call some contacts repeatedly before I’m put through to the key contact or have a worthwhile conversation. BuddyCRM sends me useful little reminders so that I don’t miss any leads in my pipeline. I would be lost without it helping me manage the sheer volume of leads... I have on the go.

Testimonial By Kelltontech
BuddyCRM testimonial

Johnathan C

Owner

The Marketing Train
Having initially used Buddy ten years ago when employed, I was swift to return to the team when I set up my own company and needed to implement a CRM within my clients’ organisations. I have now implemented Buddy with two clients over the past 12 months and have had my positive impression reinforce...d. In one instance, in particular, the implementation was not straightforward. We had a bespoke need for a very unique set-up but Philip, Adam and the team took time to really understand the need and the business, allowing them to design the system so that it worked for us. The response times and level of service have been excellent and whenever we have been stuck, they have found a solution. The pricing is very competitive and the service is excellent – superb value for money.

Testimonial By Johnathan C
BuddyCRM testimonial

Gemma T

MKG Foods
Our Sales Order Processing (ERP), Stock Control and Accounts packages are all automatically synchronised with BuddyCRM, so our sales team can view all customer information in one place. Knowledge is power, and we have seen our customer retention and performance levels increase significantly. Testimonial By Gemma T

LTS Global Solutions - Logistics

BuddyCRM helped LTS Global Solutions solve data fragmentation and manual process issues. LTS used BuddyCRM to centralize client data and automate routine tasks. The CRM integrated their warehouse, cl...ient management, and finance systems. LTS saw 20% faster client response times and a 90% same-day query resolution rate. The team now works more efficiently and clients are happier.

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Institute of Directors (IoD) - Professional Training & Coaching

BuddyCRM helped the Institute of Directors (IoD) improve sales team performance. Before BuddyCRM, IoD tracked sales with Excel and had no clear pipeline or reporting. BuddyCRM gave them a simple, sal...es-focused tool. The team quickly learned to use it. Now, IoD has better sales pipeline visibility and consistent sales processes. Sales volume increased and pipeline size is the best it has been. BuddyCRM was set up in three weeks, including moving 5,000 records.

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IoD

BuddyCRM helped IoD with a simple and sales-focused CRM solution. IoD found the platform easy to use. The support team provided excellent and insightful service. IoD valued the focus on selling and t...he extra support beyond just technical help.

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Intoo UK & Ireland

BuddyCRM helped Intoo UK & Ireland set up their business with a practical and straightforward CRM. Adam from BuddyCRM quickly understood their needs and delivered a solution that fit their requiremen...ts. The team at BuddyCRM remained available to answer questions and suggest useful upgrades. Intoo UK & Ireland is very happy with the support and service from BuddyCRM.

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MKG Foods - Food & Beverages

BuddyCRM helped MKG Foods manage their 10 field sales staff and five internal sales staff. Before BuddyCRM, MKG Foods used manual paperwork and an old Goldmine system. BuddyCRM made sales processes e...asier and more consistent. The sales team now tracks leads and reports more accurately. In the first year, new business increased by 43%. Customer retention and performance also improved.

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MKG Foods - Food & Beverages

BuddyCRM connects with MKG Foods' ERP, stock control, and accounts systems. The sales team can see all customer data in one place. This helps them keep more customers. Performance levels have gone up.... MKG Foods says knowledge is power with BuddyCRM.

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Google Maps integration BuddyCRM

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lightning

Peers used BuddyCRM for contact list management and proposal & quote management

BuddyCRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.52/5 ★

Read Reviews (47)
Analytics

3.85/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.52/5 ★

Read Reviews (47)
Analytics

3.85/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for BuddyCRM

Overall Risk Meter

Low Medium High

Top Failure Risks for BuddyCRM

BuddyCRM Ltd. News

Product

MS90 Release Notes

BuddyCRM has released new features for its MS90 version, including an enhanced audit log with improved capabilities like Record ID linking, filterable screens, and export functions. The update also includes mobile and visual enhancements to the user interface and experience, particularly in marketing and automation areas.

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Product

MS88 Release Notes

BuddyCRM has released MS88, introducing enhanced product quote fields allowing unique information per quote, expanded quote activity feed details, and improved report output formats. Additionally, mobile and visual enhancements have been made to the user interface and experience.

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Product

Pricing Logic in CRM: Building Smart Rules for Discounts, Tiers, and Customer Groups

BuddyCRM enhances B2B sales by integrating pricing logic directly into its CRM system. It offers features like customer tiering, quote management, and document storage to streamline pricing strategies. This ensures consistent pricing, reduces errors, and improves efficiency in sales processes.

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Product

MS87 Release Notes

BuddyCRM has released the MS87 update, introducing enhanced quote traffic lights in its Quote module. Users can now configure up to ten custom profitability bands with selectable colors, improving deal visibility. The release also adds advanced signup form customization, allowing greater control over form styling for CRM users in construction, engineering, manufacturing, and wholesale sectors.

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BuddyCRM Ltd. Profile

Company Name

BuddyCRM Ltd.

Company Website

http://buddycrm.com

HQ Location

Charter House, Sandford Street, Lichfield, West Midlands WS13 6QA, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE