BT Cloud Contact Center Overview
BT Business offers broadband and connectivity solutions tailored for businesses, emphasizing robust security measures. Their offerings cater to small, medium, and large enterprises, as well as the public sector, ensuring reliable communication infrastructure. A notable feature is their Full Fibre option, which promises enhanced speed and reliability, crucial for seamless contact center operations. This connectivity solution supports high-volume data transfer and real-time communication, essential for customer service efficiency and satisfaction. BT Business's focus on security ensures that sensitive customer interactions remain protected, addressing a critical concern for contact centers.
Use Cases
Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using BT Cloud Contact Center.
Business Priorities
Enter New Markets Internationally Or Locally and Acquire Customers are the most popular business priorities that customers and associates have achieved using BT Cloud Contact Center.
BT Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
BT Cloud Contact Center works with different mediums / channels such as Phone Calls.
BT Cloud Contact Center's features include Personalization. and BT Cloud Contact Center support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also BT Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time...." Peer review
BT Cloud Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
BT-Cloud-Contact-Center offers customer experience solutions. Leadership, partnerships, news, and experience centers are detailed in "About Us."
Popular Business Setting
for BT Cloud Contact Center
Top Industries
- Financial Services
- Consumer Goods
Popular in
- Enterprise
- Mid Market
BT Cloud Contact Center is popular in Financial Services, and Consumer Goods, and is widely used by Enterprise, and Mid Market,
BT Cloud Contact Center Customer wins, Customer success stories, Case studies
How can BT Cloud Contact Center enhance your Engagement Management process?
What makes BT Cloud Contact Center ideal for Contact List Management?
15 buyers and buying teams have used Cuspera to assess how well BT Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 254 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used BT Cloud Contact Center for engagement management and sales call management
BT Cloud Contact Center Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for BT Cloud Contact Center
Overall Risk Meter
Top Failure Risks for BT Cloud Contact Center
BT Group plc News
BT Group plc Profile
Company Name
BT Group plc
Company Website
https://business.bt.com/HQ Location
81 Newgate Street, London, EC1A 7AJ, United Kingdom
Employees
10001+
Social
Financials
PRIVATE
