BT Cloud Contact Center Overview

BT-Cloud-Contact-Center offers customer experience solutions. Leadership, partnerships, news, and experience centers are detailed in "About Us."

Use Cases

Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using BT Cloud Contact Center.

Other use cases:

  • Measuring Customer Satisfaction
  • Lifetime Value Management
  • Products & Pricelist Management
  • Scheduling Post To Social Media
  • Managing Social Media Account
  • Generation Of New Leads
  • Workflow Management
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Business Priorities

Enter New Markets Internationally Or Locally and Acquire Customers are the most popular business priorities that customers and associates have achieved using BT Cloud Contact Center.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve ROI
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BT Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

BT Cloud Contact Center works with different mediums / channels such as Phone Calls,

BT Cloud Contact Center's features include Personalization.


"...Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time...." Peer review

BT Cloud Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BT Cloud Contact Center

Top Industries

  • Financial Services
  • Consumer Goods

Popular in

  • Enterprise
  • Mid Market

BT Cloud Contact Center is popular in Financial Services, and Consumer Goods, and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on BT Cloud Contact Center Use Cases

How can BT Cloud Contact Center enhance your Engagement Management process?

Cloud Contact Center Engagement Management helps businesses improve customer interactions. This technology provides visibility into customer care operations, including staff performance. Businesses can also use it to make better decisions, increase productivity, and improve customer experience.
"...Having visibility over your entire customer care operation - including staff performance and the quality of your customer interactions - is critical...." Make your contact centre agents more productive

How does BT Cloud Contact Center facilitate Contact List Management?

BT Cloud Contact Center provides a complete customer contact service. This service is hosted and delivered from global data centers. The service creates a seamless and personalized experience across all touch points.
"...Our new research looks at trends over time to reveal what consumers really want from their contact centre customer experience. ..." Use the cloud to improve your customer experiences

10+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well BT Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 254 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.


Peers used BT Cloud Contact Center for engagement management and sales call management

BT Cloud Contact Center Features

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Read Reviews (19)
Custom Reports


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Software Failure Risk Guidance


for BT Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for BT Cloud Contact Center

BT Global Services Profile

Company Name

BT Global Services

HQ Location

81 Newgate Street, London, EC1A 7AJ, United Kingdom