Product Business Settings

BT Cloud Contact Center is popular in Financial Services, Consumer Goods industries and is widely used by Enterprise, Mid Market.

BT Cloud Contact Center Product Overview

BT Business offers broadband and connectivity solutions tailored for businesses, emphasizing robust security measures. Their offerings cater to small, medium, and large enterprises, as well as the public sector, ensuring reliable communication infrastructure. A notable feature is their Full Fibre option, which promises enhanced speed and reliability, crucial for seamless contact center operations. This connectivity solution supports high-volume data transfer and real-time communication, essential for customer service efficiency and satisfaction. BT Business's focus on security ensures that sensitive customer interactions remain protected, addressing a critical concern for contact centers.

How satisfied the customers are with BT Cloud Contact Center use-cases

Reviews

"...We had an issue with our wifi setup after moving house and had a frustrating conversation with the call centre tweeting them had the issue resolved in 24 hours and numerous follow up calls and a discount on our bill...." Peer review by User

BT Cloud Contact Center Customer Insights, Testimonials and Case Studies

 

BT signs major mobile connectivity deal with DEFRA

BT has secured a multi-million-pound, five-year contract with DEFRA to provide 34,000 EE mobile connections across England, Scotland, and Wales, enabling real-time data reporting for critical events ...such as flooding and disease outbreaks, and supporting DEFRA and its cluster agencies.

Read on →

BT Group - Telecommunications - Very Large

BT Group used its cost transformation programme to save £5.5 billion over seven years. The company improved customer service and cut process failures by using data-driven decisions. BT built internal... tools and strong governance to manage change. Savings were reinvested in new business areas, raising company value to nearly £40 billion. The programme led to better customer satisfaction and strong financial growth.

Read on →
lightning

Peers used BT Cloud Contact Center for engagement management and sales call management

BT Cloud Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.27/5 ★

Read Reviews (2)
Analytics

4.33/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.27/5 ★

Read Reviews (2)
Analytics

4.33/5 ★

Read Reviews (19)
Custom Reports

4.12/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for BT Cloud Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for BT Cloud Contact Center

BT Group plc News

Product
 

BT teams up with Moira Stuart to announce enhanced support for vulnerable customers moving to Digital Voice

BT has partnered with broadcaster Moira Stuart to launch a campaign promoting its Digital Voice service, focusing on enhanced support and in-home assistance for vulnerable customers as the UK transitions from analogue to digital landlines. Digital Voice features scam blocking and improved call quality.

Read more →
M&A
 

Equinix agrees to acquire BT datacentre business in Ireland

Equinix is set to acquire BT's datacentre business in Ireland for EUR59 million, aligning with BT's strategy to transition away from owning datacentres. The deal includes two Dublin facilities and is expected to complete in 2025, pending regulatory approval.

Read more →
M&A
 

Equinix agrees to acquire BT's datacentre business in Ireland

Equinix has agreed to acquire BT's datacentre business in Ireland.

Read more →
Product
 

BT launches a new managed SASE service powered by Fortinet

BT has launched a new managed SASE service powered by Fortinet, enhancing its product offerings.

Read more →

BT Group plc Profile

Company Name

BT Group plc

Company Website

https://business.bt.com/

HQ Location

81 Newgate Street, London, EC1A 7AJ, United Kingdom

Employees

10001+

Social

Linkedin Twitter

Financials

PRIVATE