BT Cloud Contact Center Overview
BT-Cloud-Contact-Center offers customer experience solutions. Leadership, partnerships, news, and experience centers are detailed in "About Us."
Use Cases
Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using BT Cloud Contact Center.
Business Priorities
Enter New Markets Internationally Or Locally and Acquire Customers are the most popular business priorities that customers and associates have achieved using BT Cloud Contact Center.
BT Cloud Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
BT Cloud Contact Center works with different mediums / channels such as Phone Calls.
BT Cloud Contact Center's features include Personalization. and BT Cloud Contact Center support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also BT Cloud Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time...." Peer review
BT Cloud Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BT Cloud Contact Center
Top Industries
- Financial Services
- Consumer Goods
Popular in
- Enterprise
- Mid Market
BT Cloud Contact Center is popular in Financial Services, and Consumer Goods, and is widely used by Enterprise, and Mid Market,
Comprehensive Insights on BT Cloud Contact Center Use Cases
How can BT Cloud Contact Center enhance your Engagement Management process?
What benefits does BT Cloud Contact Center offer for Contact List Management?
10+ more Business Use Cases
15 buyers and buying teams have used Cuspera to assess how well BT Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 254 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used BT Cloud Contact Center for engagement management and sales call management
BT Cloud Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for BT Cloud Contact Center
Overall Risk Meter
Top Failure Risks for BT Cloud Contact Center
BT Global Services News
BT signs major mobile connectivity deal with DEFRA
BT has secured a multi-million-pound, five-year contract with DEFRA to provide 34,000 EE mobile connections across England, Scotland, and Wales, enabling real-time data reporting for critical events such as flooding and disease outbreaks, and supporting DEFRA and its cluster agencies.
BT teams up with Moira Stuart to announce enhanced support for vulnerable customers moving to Digital Voice
BT has partnered with broadcaster Moira Stuart to launch a campaign promoting its Digital Voice service, focusing on enhanced support and in-home assistance for vulnerable customers as the UK transitions from analogue to digital landlines. Digital Voice features scam blocking and improved call quality.
BT launches a new managed SASE service powered by Fortinet
BT has launched a new managed SASE service powered by Fortinet, enhancing its product offerings.
BT Global Services Feeds
Equinix agrees to acquire BT datacentre business in Ireland
Equinix is set to acquire BT's datacentre business in Ireland for EUR59 million, aligning with BT's strategy to transition away from owning datacentres. The deal includes two Dublin facilities and is expected to complete in 2025, pending regulatory approval.
Equinix agrees to acquire BT's datacentre business in Ireland
Equinix has agreed to acquire BT's datacentre business in Ireland.
BT Global Services Profile
Company Name
BT Global Services
Company Website
https://www.globalservices.bt.com/enHQ Location
81 Newgate Street, London, EC1A 7AJ, United Kingdom
Employees
10001+
Social
Financials
PRIVATE
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