DataEQ: Use-Cases, Insights and Reviews | 2026 Cuspera

Miway used DataEQ to improve its claims process and customer service. The company tracked Net Sentiment and customer feedback in real time. Miway used Analyse to find pain points and Engage to respon...d quickly to high-priority claims. In 2024, Miway's claims Net Sentiment improved from -1.6% to 6.8%. Customer service response time dropped from 4.6 to 2.9 hours. Miway now ranks among the top insurers for customer satisfaction in South Africa.
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Chain Reaction, a digital marketing agency in MENA, used DataEQ to gain deeper insights into real consumer sentiment. The agency partnered with DataEQ to deliver better data analytics for their Middl...e East clients. This helped Chain Reaction provide more impactful marketing solutions. The collaboration improved their ability to understand client needs and market trends.
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DataEQ partnered with the City of Cape Town to fight misinformation about water use. They used data-led communication to correct false claims and shift public sentiment. The City reduced water consum...ption by over 50% in three years. Campaigns targeted myths about leaks, township usage, and tourism. DataEQ's analytics helped the City respond fast and manage the crisis.
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DataEQ provided Capitec with human-verified sentiment data from social media. Capitec used this data to track client feedback and improve its client-centric strategy. Since 2016, Capitec grew from 7....3 million to over 23 million clients. Capitec is the only bank to maintain a positive Net Sentiment Score since 2015. The bank uses DataEQ data for marketing, product teams, and senior management decisions.
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DataEQ helped Abdul Latif Jameel Motors improve customer experience using human-verified social media sentiment analytics. The company used these insights to shape marketing strategy and operations. ...Real-time feedback helped them find pain points in the customer journey. Benchmarking interventions against past performance supported business growth. The team at DataEQ provided ongoing support and valuable insights.
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Discovery Bank used DataEQ’s monitoring tools to track and analyze customer feedback from social media. The bank faced challenges managing feedback as a digital-only, branchless bank. By using real-t...ime sentiment analysis, Discovery Bank identified pain points and improved customer service. Net Sentiment scores rose, with 67% for digital experience and 76% for customer loyalty. Transparent pricing and innovative rewards drove customer satisfaction and loyalty.
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