SOCi Overview
This is a summary of the comprehensive capabilities and benefits of SOCi based on over 2157 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SOCi, Brand24, Eclincher social media management, Keyhole, Sendible, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SOCi is right for your needs? Our Cuspera AI engine can evaluate how SOCi fits your specific business needs, industry, and context. Get your personalized assessment report today.
SOCi supports business activities such as:
- Social Media Management
- Engagement Management
- Communication Management
- Content Management
- Reputation Management
SOCi can help you with many business goals, such as Enter New Markets Internationally Or Locally, Improve Digital And Social Presence, Acquire Customers, Build Brand Awareness, Improve Brand Engagement, etc. It can help manage these activities if you use Social Media Offline and On Premises for these needs. As a solution, SOCi's capabilities include Dashboard, Templates, Alerts: Popups & Notifications, etc.
SOCi Real Estate Vertical is its biggest customer base.
Reviews
"SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in commun...icating adaptations and creating those much needed meaningful moments that keep our communities connected. " - Susan Goff
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SOCi solved their Social Media Marketing needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Business Priorities
Enter New Markets Internationally Or Locally and Improve Digital And Social Presence are the most popular business priorities peers achieved using SOCi.
Use Cases
Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using SOCi.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media, Offline and On Premises |
4.95/5 ★ |
"...As an Admin, I like that I can preview all of our social media posts before they go out into the world...." Peer review by Mary Ann P., Real Estate |
| engaging on social media |
4.94/5 ★ |
"...On average, only 3% of a business followers will see their posts on social media...." Case Study Ace Hardware |
| scheduling post to social media |
4.93/5 ★ |
"...I specifically like the ability to schedule all Social Networks at the same time. . ...." Peer review by Michaela M., Social Media & Marketing Coordinator, Retail |
| social media analytics |
4.93/5 ★ |
"...Luckily, SOCi makes my life very easy from social media scheduling to tracking, reports, analytics, listings management all of it really...." Case Study Cinnaholic |
| managing social media account |
4.57/5 ★ |
"...I love that it is very similar to posting on your own personal social media accounts...." Peer review by Danielle G., Assistant General Manager , Food & Beverages |
| monitoring social media |
4.10/5 ★ |
"...Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns...." Ads |
| Engagement Management with Social Media and Offline |
4.88/5 ★ |
"...With SOCi Listening, you have a front-row seat to authentic and engaging user-generated content across 100s or 1000s of locations that you can use to enhance your own strategy and make those critical localized connections for your business. ..." Listening |
| engaging and following up |
4.88/5 ★ |
"...We have seen an increase in web and foot traffic as well as improved engagement and superior communications with our customers...." Peer review by Virginia Love, VP Leasing & Marketing, Waterton Residential |
| Communication Management with Social Media and Offline |
4.74/5 ★ |
"...Scheduling social media posts has been a BIG asset...." Peer review by Susan H, Marketing Manager, Retail |
| sending & publishing communications |
4.73/5 ★ |
"...It is nice to have a platform to post to multiple social media sites for our hotel...." Peer review by Sara J., GM, Hospitality |
| tracking & monitoring communications |
4.23/5 ★ |
"...Track and compare social advertising spend for regions and individual locations, and gain key insights to allow national and local marketing teams to optimize Facebook and Instagram ad campaigns...." Ads |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media, Offline and On Premises |
4.95/5 ★ |
"...As an Admin, I like that I can preview all of our social media posts before they go out into the world...." Peer review by Mary Ann P., Real Estate |
|
| engaging on social media |
4.95/5 ★ |
| scheduling post to social media |
4.95/5 ★ |
| social media analytics |
4.95/5 ★ |
| managing social media account |
4.95/5 ★ |
| monitoring social media |
4.95/5 ★ |
| Engagement Management with Social Media and Offline |
4.88/5 ★ |
"...With SOCi Listening, you have a front-row seat to authentic and engaging user-generated content across 100s or 1000s of locations that you can use to enhance your own strategy and make those critical localized connections for your business. ..." Listening |
|
| engaging and following up |
4.88/5 ★ |
| Communication Management with Social Media and Offline |
4.74/5 ★ |
"...Scheduling social media posts has been a BIG asset...." Peer review by Susan H, Marketing Manager, Retail |
|
| sending & publishing communications |
4.74/5 ★ |
| tracking & monitoring communications |
4.74/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2157 insights from peers and experts to help you assess how these SOCi use cases fit your Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in communicating adaptations and creating those much needed... meaningful moments that keep our communities connected. |
|
It is no secret that throughout the past year, the healthcare industry has experienced rapid change like never before. SOCi has helped us communicate each new change quickly and efficiently across all of our BrightStar Care locations nationwide so we can focus on what we do best: delivering a highe...r standard of in home quality care for those in need. |
|
SOCi SmartBot is a lead generating machine. It can quickly respond to prospects and gather lead information and conversation history. It’s amazing! Testimonial By Jeremy Lawson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Susan Goff Director of Brand Management Highmark Residential |
SOCi has provided our on-site teams with a user-friendly tool that streamlines posting efforts and encourages consistent communication. As a result, we’ve seen an increase in engagement on Facebook, even amidst the pandemic, which is vital in communicating adaptations and creating those much needed... meaningful moments that keep our communities connected. |
|
Teresa Celmer Senior Vice President, Marketing and Talent Management BrightStar Care |
It is no secret that throughout the past year, the healthcare industry has experienced rapid change like never before. SOCi has helped us communicate each new change quickly and efficiently across all of our BrightStar Care locations nationwide so we can focus on what we do best: delivering a highe...r standard of in home quality care for those in need. |
|
Jeremy Lawson former Reputation Manager Fogelman Management Group |
SOCi SmartBot is a lead generating machine. It can quickly respond to prospects and gather lead information and conversation history. It’s amazing! Testimonial By Jeremy Lawson |
Frequently Asked Questions(FAQ)
for SOCi
What is SOCi?
What is SOCi used for?
What are the top features of SOCi?
Who uses SOCi?
What are SOCi alternatives?
Where is SOCi located?
Popular Business Setting
for SOCi
Top Industries
- Real Estate
- Retail
- Health, Wellness and Fitness
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used SOCi to Enter new markets internationally or locally and Improve digital and social presence
SOCi Alternatives
Peer and Expert Opinion on Features
for SOCi
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (59) |
| Templates | Read Reviews (36) |
| Alerts: popups & Notifications | Read Reviews (21) |
| Personalization | Read Reviews (20) |
| Auto scheduler & reminder | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (59) |
| Templates | Read Reviews (36) |
| Alerts: popups & Notifications | Read Reviews (21) |
| Personalization | Read Reviews (20) |
| Auto scheduler & reminder | Read Reviews (14) |
IT and Other Capabilities
for SOCi
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (75) |
| Data Import | Read Reviews (109) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (75) |
| Data Import | Read Reviews (109) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (123) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (14) |
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (123) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (82) |
| Custom Reports | Read Reviews (194) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (82) |
| Custom Reports | Read Reviews (194) |
Software Failure Risk Guidance
?for SOCi
Overall Risk Meter
Top Failure Risks for SOCi
Vendor Profile Details
Company Name
SOCi
Company Website
https://www.meetsoci.com/HQ Location
San Diego, CA
Employees
51-100
Social
Financials
SERIES B
Get a personalised risk report for SOCi
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
SOCi may get in touch with you regarding your request.
Request Custom Quote
SOCi will get in touch with you regarding your request.