Sitecore CDP Overview

Sitecore CDP, recognized in Gartner's Personalisation Engine Magic Quadrant 2018, uses AI-powered personalisation. It ingests data via secure stream, batch, and REST APIs, monitoring real-time interactions.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Advertisement, as the business use cases that they have been most satisfied with while using Sitecore CDP.

Other use cases:

  • Contract Management
  • Lifetime Value Management
  • Communication Management
  • Campaign Management
  • Rating And Review Management
  • Channel Marketing
  • Digital Signature
See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sitecore CDP.

Other priorities:

  • Enhance Customer Relationships
  • Increase Customer Life Time Value
  • Acquire Customers
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
See all business priorities See less business priorities

Sitecore CDP Use-Cases and Business Priorities: Customer Satisfaction Data

Sitecore CDP works with different mediums / channels such as E-Mail. Mobile. Display Advertisement etc.

Sitecore CDP's features include Personalization. and Sitecore CDP support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sitecore CDP analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Boxever helps us capture data, anticipate the needs of our guests and create a personalised engagement across all channels...." Peer review by Aer Lingus, Aer Lingus

Peer review evidence (same sources as the product rating summary)

"...This results in lower acquisition costs, accelerated conversion rates, improved customer engagement and higher lifetime value...." Aviation Festival London 2018 round-up, by Boxever
"...We ve introduced Boxever s industry-leading technology into our marketing and communication stack to help transform our customer experience...." Boxever Digital Optimisation Platform
"...It integrates seamlessly with your email management platforms such as IBM Unica, SFMC, and Oracle Responsys, as well as with your paid media solutions like Doubleclick, Google Ads, and Facebook to empower you to execute a full array of marketing campaigns...." Peer review from Featured Customers

Sitecore CDP, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sitecore CDP

Top Industries

  • Information Technology and Services
  • Utilities
  • Retail

Popular in

  • Small Business

Sitecore CDP is popular in Information Technology And Services, Utilities, and Retail and is widely used by Small Business,

Sitecore CDP Customer wins, Customer success stories, Case studies

What makes Sitecore CDP ideal for Engagement Management?

What benefits does Sitecore CDP offer for Lead Qualification: Technographic?

What Are the key features of Sitecore CDP for Contract Management?

What makes Sitecore CDP ideal for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well Sitecore CDP solved their Customer Data Platform needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

 

Emirates NBD - Banking - Large

Dubai, UAE

Sitecore helped Emirates NBD transform its More lifestyle app. The bank used Sitecore on Microsoft Azure to deliver hyper-personalized offers. Customers now get deals based on real-life transactions ...and preferences. The app saw over 30,000 downloads after launch. Emirates NBD improved customer loyalty and engagement with targeted rewards. The solution supports a simple, tailored shopping experience for users.

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Dine Brands Global - Retail - Large

Pasadena, USA

Sitecore helped Dine Brands Global upgrade online ordering for Applebee’s and IHOP. Before, Applebee’s had three separate sites and IHOP had no online ordering. Sitecore unified both brands on one pl...atform. Customers now order easily from any device. Applebee’s saw bounce rates drop 22% and sessions rise 31%. IHOP’s sessions grew 35% and bounce rates fell 7%. Both brands increased online sales and repeat customers.

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Low-cost airline (unnamed) - Airlines - Large

Sitecore CDP and Personalize helped a low-cost airline handle 10 million website visitors in one day. The new website increased conversions by 50% and click-through rates by 158%. The airline used au...dience segmentation, A/B testing, and urgent messaging to boost sales of ancillary services. The solution unified customer profiles across web, mobile, email, and social channels. Website updates are now faster and more cost-effective, helping the airline compete in a crowded market.

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Con Edison - Utilities - Very Large

New York, USA

Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile app and website, enabling efficient campaigns and se...lf-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.

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Sephora - Retail - Very Large

Paris, France

Sephora used Moosend to improve its email marketing. The company set up automated workflows to reduce cart abandonment and send targeted offers. Website visits increased by 5% after launching the new... strategy. Email open rates jumped from 17% to 40% with better segmentation. Customers now get more relevant content, which helps boost sales and engagement. Sephora plans to keep growing its email marketing with Moosend.

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A social housing group - Real Estate - Large

Sitecore helped a social housing group upgrade its digital platform. The new Sitecore-powered website and app led to a 30% rise in registrations and a 40% increase in online payments. The Trustpilot ...rating improved from 1.4 to 3.8 out of 5. Automated chat and self-service features reduced calls and boosted customer satisfaction. The group also saw significant cost savings and better operational efficiency.

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Getting started with Sitecore CDP

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Peers used Sitecore CDP for engagement management and lead qualification: technographic

Sitecore CDP Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (32)
Analytics

4.77/5 ★

Read Reviews (37)
Custom Reports

4.48/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (32)
Analytics

4.77/5 ★

Read Reviews (37)
Custom Reports

4.48/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for Sitecore CDP

Overall Risk Meter

Low Medium High

Top Failure Risks for Sitecore CDP

Sitecore News

Executive

Sitecore picks Mohammed AlThaher as Regional Vice President for Middle East and Africa

Sitecore has appointed Mohammed AlThaher as Regional Vice President for the Middle East and Africa. AlThaher will focus on accelerating growth, expanding channel partnerships, and promoting Sitecore's solutions for content management and marketing in the region.

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Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has partnered with Americaneagle.com to enhance its Managed Cloud Infrastructure for hosting On-Premise software. Americaneagle.com will provide operational support, ensuring platform availability and a seamless customer experience. This collaboration aims to improve service delivery and reliability for Sitecore's Managed Cloud customers, including United Airlines, which has seen a 90% reduction in critical ticket alerts.

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Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has enhanced its Managed Cloud Infrastructure by partnering with Americaneagle.com, a Sitecore Platinum Partner. This collaboration aims to improve operational support for Sitecore's Managed Cloud, ensuring platform reliability and performance. Americaneagle.com will provide expertise in managing complex environments, benefiting clients like United Airlines by significantly reducing critical ticket alerts.

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Awards

Sitecore Leads Gartner Magic QuadrantTM for Content Marketing Platforms

Sitecore has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Content Marketing Platforms, noted for its comprehensive vision and execution. This recognition highlights Sitecore's AI-driven platform, which integrates digital asset management and content operations, enabling enterprises to efficiently manage and distribute content across channels. Sitecore's approach emphasizes governance and scalability, supported by a global community of developers and partners.

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Sitecore Profile

Company Name

Sitecore

Company Website

https://www.sitecore.com/

Year Founded

2001

HQ Location

101 California Street, Suite 1600, San Francisco, CA, 94111

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE