Overview is an omnichannel customer support and sales platform. It aggregates messaging apps, live chat, and email into a helpdesk interface.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using

Other use cases:

  • Communication Management
  • Lifetime Value Management
  • Relationship Management
  • Opportunity Management
  • Measuring Customer Satisfaction
  • Revenue Cycle Management
  • Courses & Assessment
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
See all business priorities See less business priorities Use-Cases and Business Priorities: Customer Satisfaction Data works with different mediums / channels such as Chat, E-Mail, Offline, etc.


"...Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks...." Peer review, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Use Cases

How can enhance your Helpdesk Management process? facilitates omnichannel customer support and sales by aggregating various communication channels, including popular messengers, email, and live chat, within a single platform. The platform integrates with popular helpdesk systems, such as Freshdesk, Kayako, and Zendesk, enabling seamless communication and support management. allows users to connect with customers through these channels via a single API, interface, or integration.
"...For instructions see our Help Center. ..." & Intercom integration

What Are the key features of for Engagement Management?

The software streamlines tasks, integrates add-ons, and sends emails. This enables efficient follow-up, which improves customer service. The platform is scalable and adaptable to various business needs.
"...I like that our team has handled the system with ease, with only a little training and has managed to simplify tasks, in addition that its configuration is good, because it allows you to integrate additional add-ons, send emails, that give us flexibility and comfort when working, as well as engaging in better interaction with customers...." Peer review by Helen S. W, Support Manager

What solutions does provide for Contact List Management?

How can enhance your Communication Management process?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well solved their Live Chat needs. Cuspera uses 154 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.


Peers used for helpdesk management and engagement management Features

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  • Medium
  • High
Custom Reports


Read Reviews (4)
Custom Reports


Read Reviews (4)

Software Failure Risk Guidance



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Company Name

Company Website

HQ Location

Internatsional'naya, 25A, Minsk, Minsk 220030, BY