bc.lab Overview

bc.lab is a social media monitoring platform that identifies trends, analyzes opinion-forming processes, and detects online crises. It provides high-quality data, sentiment analysis, and comprehensive source coverage.

Use Cases

Customers recommend Monitoring Social Media, Tracking & Monitoring Communications, Social Media Analytics, as the business use cases that they have been most satisfied with while using bc.lab.

Other use cases:

  • Campaign Monitoring
  • Public Relations
  • Customer Feedback Management
  • Advertisement
  • Reputation Management
  • Touchpoint Management
  • Product Marketing
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Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using bc.lab.

Other priorities:

  • Grow Market Share
  • Improve Internal Communications
  • Acquire Customers
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bc.lab Use-Cases and Business Priorities: Customer Satisfaction Data

bc.lab works with different mediums / channels such as Social Media. and Mass Media.

Reviews

"...The bc.lab monitor is the most powerful monitoring solution that gives you the best high quality insight to social conversations and analyses...." Peer review

bc.lab, belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for bc.lab

Top Industries

  • Information Technology and Services
  • Internet

Popular in

  • Large Enterprise
  • Small Business

bc.lab is popular in Information Technology And Services, and Internet, and is widely used by Large Enterprise, and Small Business,

bc.lab Customer wins, Customer success stories, Case studies

What benefits does bc.lab offer for Monitoring Social Media?

Why is bc.lab the best choice for Tracking & Monitoring Communications?

What solutions does bc.lab provide for Campaign Monitoring?

How can bc.lab enhance your Public Relations process?

11 buyers and buying teams have used Cuspera to assess how well bc.lab solved their Social Media Marketing needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Otto Group - Retail

The bc.lab monitor Morning Briefing helps the Otto Group manage its communication processes. The tool gives daily updates on trends and topics from online media and social networks. Otto Group uses t...hese insights to build strong content strategies and campaigns. The daily briefings help leaders spot trends and crises faster. This supports quick decisions for all brands in the group.

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Bionade - Food & Beverages

bc.lab monitor helped Bionade track online reactions to a national poster campaign. The tool analyzed social media and online forums for feedback on 19 different posters. Bionade used the results to ...find the three most popular ads and key topics. The campaign monitoring also found that "plasticizers in plastic bottles" was an important issue for their audience. Bionade used these insights to improve their marketing strategy.

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Mercedes - Automotive

Mercedes used the bc.lab Monitoring tool for social listening. They wanted to spot crises early, understand customer opinions, and get ideas for marketing and product development. The solution tracke...d thousands of online discussions daily and sent alerts about crisis topics. As a result, Mercedes detected issues sooner and avoided reputation damage. Customer feedback also helped improve products and services.

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Ein namhafter deutscher Bus- und LKW-Hersteller - Automotive

bc.lab monitor helped a leading German bus and truck manufacturer with global competitive monitoring. The company tracked 39 competitors and 66 brand or topic categories. They processed 100,000 relev...ant hits per month in 42 languages. Key insights were shared with internal teams using the "Mobile Monitor". This improved how fast and accurately teams received market and competitor information.

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Bionade - Food & Beverages

bc.lab monitor helped Bionade track online reactions to a national poster campaign. The tool analyzed social media and online forums to find which of 19 posters got the most attention. Bionade used t...hese insights to improve their marketing campaign. The analysis also found that "plasticizers in plastic bottles" was a key topic for their audience. This helped shape Bionade's future communication strategy.

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DAIMLER TRUCK - Automotive

bc.lab monitor helped DAIMLER TRUCK track 39 competitors and 66 brand topics. The solution delivered 100,000 relevant results each month in 42 languages. Employees received focused updates on competi...tors, start-ups, and e-mobility regulations. The custom smartphone app made key insights easy to access for many staff. Social media monitoring improved market awareness and decision-making.

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lightning

Peers used bc.lab for monitoring social media and tracking & monitoring communications

bc.lab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (17)
Analytics

4.60/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.67/5 ★

Read Reviews (17)
Analytics

4.60/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for bc.lab

Top Failure Risks for bc.lab

bc.lab Monitoring GmbH Profile

Company Name

bc.lab Monitoring GmbH

Company Website

https://bclab.de

HQ Location

Holländische Reihe 31a, Hamburg, Hamburg 22765, DE

Employees

NA

Social

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Financials

NA