Banking Case Studies and Customer Success Stories with Backbase AI-native Banking OS
WSECU
- Banking
- Large
Olympia, USA
Backbase helped WSECU modernize its digital banking by replacing legacy systems with a unified, composable platform. WSECU migrated 165,000 members... with minimal disruption and saw a 39% rise in registered mobile users. Monthly active users increased by 19%, and digital engagement hit 700,000 transactions in one month. The new platform enabled faster feature rollouts and secure, seamless access for all members. WSECU achieved a 51% year-over-year increase in transactions and an 82% CSAT score.
Backbase helped Wildfire Credit Union with digital transformation. The solution created better digital journeys for members. Employees also gained new... tools to serve customers. The project aimed to delight members and empower staff. The focus was on modern, technology-driven banking experiences. No specific metrics or numbers are mentioned.
Backbase helped Techcombank transform retail and business banking with a digital-first platform. The bank gained 1.9 million new retail customers... digitally in 2024. Retail e-banking transaction volume grew by 51%. Techcombank achieved 50% total savings from digital in retail banking. New features now launch weekly, and business banking launched in just 6 months. The unified platform improved customer satisfaction and drove rapid growth.
Backbase helped SGBL launch a new omnichannel digital banking platform. SGBL needed to serve over 300,000 customers across three Middle... Eastern countries during Lebanon’s economic crisis. The bank reduced branches from 70 to 20 and staff from 2,000 to 700. With Backbase, SGBL delivered self-service onboarding, instant transfers, and cardless ATM withdrawals. The new platform uses a modular, API-driven architecture for seamless integration and future growth.
Backbase helps Alliant Credit Union improve digital banking for 900,000 members. Alliant needed a scalable platform to boost personalization and... streamline operations. Backbase delivers hyper-personalized financial journeys and greater efficiency. The partnership supports Alliant’s goal to lead in digital-only banking. Alliant’s members now enjoy seamless, value-driven experiences.
Backbase helped the National Bank of Bahrain cut customer onboarding time from 180 minutes to just 6 minutes. The bank used... the Backbase Engagement Banking Platform to launch a fully digital onboarding process. This improved customer acquisition and retention. Manual tasks were reduced. The bank also expanded its product options for cross-selling. The new mobile app received high ratings from users.
WSECU (Washington State Employees Credit Union)
- Banking
- Medium
Olympia, USA
Backbase helped WSECU modernize its digital banking by replacing legacy systems with a unified, composable platform. WSECU migrated 165,000 members... with minimal disruption and saw a 39% increase in registered mobile users. Monthly active users grew by 19%, and digital engagement hit 700,000 transactions in one month. The new omni-channel solution enabled faster feature rollouts and secure, seamless banking for members. WSECU achieved an 82% CSAT and a 51% year-over-year increase in transactions.
Backbase helped Wildfire Credit Union with digital transformation. The solution improved digital journeys for members. Employees also gained better tools.... The focus was on creating a modern, technology-driven banking experience. The project aimed to delight members and empower staff. No specific metrics or numbers are mentioned.
Backbase helped TPBank revamp its legacy mobile and internet banking system in less than 9 months. The bank migrated 3... million customers to a new platform in under 10 months. TPBank achieved 100% automation and gained access to new fintech partner solutions. The new system uses a microservices architecture for faster product development. TPBank now delivers an omnichannel experience and can launch more customer-focused products.
Backbase helped Techcombank, Vietnam’s fifth-largest private bank, modernize its retail and business banking. The bank used Backbase to launch AI-powered... personal finance tools and digital onboarding for retail customers. In 2024, Techcombank gained 1.9 million new retail customers digitally and 24,878 new corporate customers. Retail e-banking transaction volume grew by 51.1%. The bank now launches new features weekly and achieved 50% total savings from digital in retail banking.
Backbase helped SGBL launch a new omnichannel digital banking platform. The bank faced Lebanon’s economic crisis and needed to cut... costs, reducing branches from 70 to 20 and staff from 2,000 to 700. SGBL shifted to a customer-centric approach and adopted agile methods. The new platform enabled self-service onboarding, instant transfers, biometric login, and cardless ATM withdrawals. Over 300,000 customers now use the platform across three Middle Eastern countries.
Banco Caja Social faced limits with its on-premise platform. These limits made it hard to scale and update. The bank... partnered with Backbase to build a new digital ecosystem. Now, Banco Caja Social offers a stable and secure digital channel. Customers get better user experience and new features like facial recognition for transactions.
Backbase helps Alliant Credit Union improve digital banking for 900,000 members. Alliant needed a scalable platform to boost personalization and... streamline operations. Backbase delivers hyper-personalized financial journeys and greater efficiency. Alliant now offers seamless, value-driven digital banking to its members. The credit union strengthens its position as a leader in digital-only banking.
Backbase helped the National Bank of Bahrain cut customer onboarding time from 180 minutes to just 6 minutes. The bank used... the Backbase Engagement Banking Platform to launch a fully digital onboarding process. This improved customer acquisition and retention. Manual tasks were reduced and new product options were added. The new mobile app set a higher standard for account opening in Bahrain.
I&M Bank partnered with Backbase to rebuild its digital foundation. The bank moved from a corporate specialist to a universal... bank. They launched fully digital onboarding for retail and small business customers in Kenya. The new platform unified everyday banking and improved customer experience. I&M Bank now leads in customer-first digital innovation in the region.
Backbase helped NBB rebuild its retail banking foundation. NBB launched a unified mobile and online banking experience. The bank introduced... zero-touch digital lending with instant disbursement. NBB also created a family banking model to support financial literacy for children. These changes made NBB a leader in Bahrain's digital banking market.
Tirana Bank partnered with Backbase to transform its retail banking experience. The bank moved routine transactions to digital channels. Branches... now focus on advisory services for lending and investment. This shift positions Tirana Bank as a digital leader in Albania. The project is seen as business reinvention, not just an IT upgrade.
Tirana Bank wanted to become one of the top three banks in Albania. They changed their teams from working in... silos to agile squads. The bank partnered with Backbase to use a modern, AI-ready platform. This platform did not need expensive custom work or long design times. Tirana Bank aimed to move fast and use technology to beat competitors.
Backbase helped Cembra unify cards, leasing, and loans into a single mobile app. Cembra used a composable platform to boost... agility and keep up with digital-first banks. The new app gives customers a consistent experience across all products. This change improved customer loyalty and made Cembra more adaptable. The solution did not disrupt Cembra’s existing systems.
Backbase helped a leading Indian retail bank onboard over 30 million customers in one year. The bank used an AI-powered... platform to deliver personalized dashboards and embedded tools. The solution supported customers across different generations. The bank adopted a buy-plus-build model to create a unified digital banking experience. This approach redefined digital banking at a massive scale in India.
One of the Philippines' largest banks
- Banking
- Very Large
Philippines
Backbase helped one of the Philippines' largest banks boost digital transactions by 40%. The bank used Backbase's composable platform to... launch a flagship mobile banking app and digital wallet. This shift put personalization at the center of the customer experience. The bank also tripled its number of active users across more than 10 million customers. The partnership moved the bank from transactional to relationship-driven engagement.
NBB used Backbase to rebuild its retail banking platform. The bank launched a unified mobile and online banking experience. NBB... achieved 95% digital account openings. The average loan turnaround time dropped to 4 minutes. The platform enabled zero-touch digital lending and a family banking model. These changes helped NBB lead digital banking in Bahrain.
Tirana Bank partnered with Backbase to launch a full omnichannel retail banking experience in just 12 months. The bank aimed... to triple its digital customer base and lead digital banking in Albania. With Backbase's AI-native Banking OS, customers can manage accounts, loans, and cards in one app. The solution runs cloud-native on Microsoft Azure and covers online applications, transfers, and bill payments. Tirana Bank now sets a new digital benchmark for the Balkans.
Backbase helped National Bank of Canada overhaul its business banking platform. The bank wanted more than a simple upgrade. It... aimed to create a flexible, scalable, and fast digital foundation. Backbase provided a modular solution tailored to Canadian needs. NBC now has streamlined processes and a user-friendly web interface. Clients benefit from real-time data and personalized features. The bank operates on a scalable cloud platform with faster release cycles.
Backbase helped National Bank of Bahrain (NBB) rebuild its retail banking on a single platform. NBB achieved 95% digital account... openings and a 4-minute average loan turnaround. The bank saw a 25% year-over-year growth in retail banking customers. New-to-bank digital onboarding increased by 42%. Customers now access instant account management, card origination, and credit lines from one experience.
Backbase helped Cembra, a Swiss financial provider, launch a new mobile app. Cembra used Backbase's composable platform to build and... deploy features quickly. The app increased digital self-service and reduced support calls. Customers now get real-time push notifications for every transaction. Cembra was the first Swiss bank to let users report suspicious transactions or start chargebacks in-app.
Backbase helped Wildfire Credit Union with digital transformation. The solution improved digital journeys for members. Employees also gained better tools.... The focus was on creating a modern, technology-driven banking experience. The project aimed to delight members and empower staff. No specific metrics or numbers are mentioned.
Backbase helped National Bank of Canada overhaul its business banking platform. The bank wanted to reimagine its digital experience for... business clients. Backbase provided a flexible, scalable solution tailored to Canadian needs. NBC now has a cloud-based platform with streamlined processes and a more intuitive web interface. Clients benefit from real-time data and personalized features. The bank can now iterate and release updates faster using CI/CD pipelines.
Backbase helped Mauritius Commercial Bank launch a unified digital banking platform. MCB now serves 1.2 million customers and manages $22... billion in assets across four countries. The new platform supports retail, business, and wealth banking from a single system. Retail customer satisfaction reached 86%. Juice Pro app achieved a 4.6-star rating and launched MVP in six months. MCB eliminated vendor dependency and sped up feature delivery cycles.
Backbase helped I&M Bank transform its digital banking. The bank launched a unified platform for mobile and web. This led... to a 44% reduction in customer acquisition costs on the app. I&M Bank streamlined SME account opening and launched digital lending. Customer satisfaction and loyalty improved. The bank can now launch new products faster.
Backbase helped EastWest Bank build a unified digital ecosystem for all customer segments. The bank launched EasyWay for retail users... and Komo to reach underserved groups. They introduced EW Pay, the first NFC Visa app in the Philippines. EastWest achieved an 80% engagement rate on its retail app and a 22% increase in bank transfer MAU. Digital penetration rose by 12 points, and the EasyWay app earned a 4.8-star rating from 35,000 reviews.
Backbase helped Chinabank replace legacy systems with a scalable digital platform. The bank launched its daily banking MVP in just... 8 months. Chinabank achieved an 82% engagement rate and a 4.7-star App Store rating. Digital onboarding now takes only 5 minutes. The new platform supports over 2.9 million customers and $30 billion in assets. Chinabank can now serve customers faster and attract new users with a modern mobile-first experience.
Backbase helped WSECU modernize its digital banking by replacing old systems with a unified, composable platform. WSECU launched a new... retail banking app in just 5 months. Member satisfaction reached 82%. Transactions increased by 51% year-on-year. The credit union saw a 39% rise in registered mobile users and a 19% increase in monthly active users. 165,000 members migrated with minimal disruption, and 700,000 transactions were achieved in a single month.
Backbase helped BSF rebuild its digital banking platform. BSF saw a 2-4x increase in digital onboarding rates. The app's rating... jumped from under 2.0 to 4.7 stars. User reviews grew from fewer than 200 to about 64,000. The user experience was redesigned for clarity and simplicity. BSF gained speed and control with a flexible, scalable platform.
Backbase helped National Bank of Canada overhaul its business banking platform. The bank aimed to create a flexible, scalable, and... future-ready digital foundation. With Backbase, NBC streamlined internal processes and improved the client web interface. Clients now get personalized features and real-time data. NBC operates on a scalable cloud platform with faster release cycles.
Backbase helped TPBank revamp its legacy mobile and internet banking system in less than 9 months. The bank migrated 3... million customers to a new platform in under 10 months. TPBank achieved 100% automation and gained access to new fintech partner solutions. The new system uses a microservices architecture for faster product development. TPBank can now deliver more innovative, customer-centric products across channels.
Backbase helped SGBL launch a new omnichannel digital banking platform. SGBL needed to serve over 300,000 customers across three Middle... Eastern countries during Lebanon’s economic crisis. The bank reduced branches from 70 to 20 and staff from 2,000 to 700, focusing on digital resilience. The solution included self-service onboarding, instant transfers, biometric login, and cardless ATM withdrawals. SGBL integrated legacy systems with a modular, API-driven architecture, maintaining reliable service and enabling growth.
Backbase helped Bank Muamalat launch ATLAS, Malaysia's first digital-only Islamic banking app. The bank needed to modernize its digital offering... and reach new customer segments fast. With Backbase, they launched the app in just eight months. 58% of users onboarded in three months were new to the bank. Average account onboarding time dropped to four minutes. 96% of funds deposited via ATLAS were fresh funds. Over 50% of users engaged with lifestyle features.
Tien Phong Commercial Joint Stock Bank (TPBank)
- Banking
- Large
TPBank used Backbase to drive digital banking innovation. The bank wanted to improve customer experience and lead in digital banking.... Backbase helped TPBank launch new digital services and streamline onboarding. TPBank is now seen as a leader in customer-first banking in Vietnam.
Washington State Employees Credit Union (WSECU)
- Banking
- Large
Backbase Engagement Banking technology helped WSECU boost registered mobile users by 39%. Monthly active users grew by 19% after launching... the Backbase-powered mobile banking app. WSECU used the platform to modernize digital banking and improve member satisfaction. The solution focused on driving adoption and delivering high-touch digital services. WSECU is a leading credit union in Washington State.
Backbase helped the National Bank of Bahrain cut customer onboarding time from 180 minutes to just 6 minutes. The bank used... the Backbase Engagement Banking Platform to launch a fully digital onboarding process. This new system increased customer acquisition and boosted retention rates. Manual tasks were reduced, and the bank expanded its product options for cross-selling. NBB’s new mobile app improved the first impression for new customers.
Backbase helps Alliant Credit Union deliver a seamless digital banking experience. Alliant needed a scalable platform to boost personalization and... member engagement. Backbase enables hyper-personalized financial journeys and streamlines operations. Alliant now offers industry-leading digital banking features to its 900,000 members. The partnership supports Alliant’s goal to be the top digital-only credit union.
Backbase helped Mauritius Commercial Bank launch a new mobile app in just 11 months. MCB used Backbase to create seamless... digital banking journeys for 1.1 million customers. Customer satisfaction rose above 70% across all segments. Retail transactions increased by 51% year over year. MCB can now introduce new SME app features in 2-3 months. The bank strengthened its leadership in digital banking across the Indian Ocean region.
Backbase helped Techcombank, Vietnam’s fifth-largest private bank, modernize its retail and business banking. The bank replaced legacy systems with a... digital-first platform, enabling AI-powered personal finance tools and digital onboarding. Techcombank acquired 1.9 million new retail customers digitally in 2024 and saw a 246% growth in digital banking users. Retail e-banking transaction volume grew by 51.1%. The bank now launches new features weekly and achieved 50% total savings from digital retail banking.
Backbase helped I&M Bank modernize digital banking across five East African countries. The bank used Backbase to simplify customer journeys... and scale retail and SMB banking. I&M Bank cut customer acquisition costs by 64% and reduced onboarding time by 99%. Cost-to-serve dropped by 72%. The bank now ranks #1 in customer sentiment in Kenya.
Financial Services Case Studies and Customer Success Stories with Backbase AI-native Banking OS
Evelyn Partners
- Financial Services
- Large
London, UK
Backbase helped Evelyn Partners replace its legacy client portal in just 18 months. The firm launched a new digital onboarding... and client portal, migrating 35,000 clients in a single month. 20 legacy onboarding modules were removed, and 75% of clients adopted the new platform in 30 days. Clients now access a real-time dashboard, track portfolios, and message advisors directly. The solution unified operations and preserved Evelyn's white-glove service.
Backbase helped Evelyn Partners replace its legacy client portal in just 18 months. The firm migrated 35,000 clients to a... new digital platform in one month, achieving 75% portal adoption in 30 days. Evelyn digitized 20 onboarding modules, making client onboarding faster and easier. Clients now access real-time portfolio dashboards and can message advisors directly. The new system supports seamless data flow and enhances white-glove service at scale.
Evelyn Partners wanted to keep their white-glove service as they grew. They used Backbase to help scale their digital banking... and wealth management. The solution let them offer personal service to more clients. Evelyn Partners improved their digital experience and kept their high-touch approach. This helped them serve more clients without losing quality.
Balkishan Arugula Drives Digital Onboarding Innovation for Bank of Bineo Using Backbase
Bank of Bineo enhances its digital banking strategy with Backbase's platform, focusing on seamless customer onboarding and core banking integration. Balkishan Arugula, a... Senior Technical Architect, leads the backend development, ensuring secure and scalable solutions. This initiative supports the bank's digital transformation by leveraging Backbase's capabilities for efficient digital operations.
Belize Bank Limited partners with Backbase to modernize digital banking for an entire nation
Belize City, Belize
Belize Bank Limited partners with Backbase to deploy its AI-native Banking OS, marking a significant digital transformation in Belize. This six-year collaboration... aims to modernize banking by enhancing digital onboarding, self-service, and cash-flow visibility. The integration with Backbase's platform will streamline operations and improve customer experiences across retail and business banking.
Belize Bank ties up with Backbase for AI-native platform
Belize City, Belize
Belize Bank Limited has partnered with Backbase to implement an AI-native banking operating system. This six-year alliance aims to transform... Belize Bank's digital operations by integrating services, enhancing self-service functions, and improving customer lifecycle management. The system will leverage Backbase's Grand Central connectivity layer and marketplace partners to create a unified digital banking experience.
Backbase acquires Kasisto as survey names Legacy IT top barrier to AI ...
New York, USA
Backbase has acquired Kasisto, integrating its AI platform into Backbase's Banking OS. This acquisition aims to address legacy IT constraints... in African banks, enhancing digital transformation and AI adoption. Kasisto's platform, already used by Absa and Nedbank, offers specialized financial intelligence and compliance capabilities, helping banks streamline operations and reduce costs.
Tirana Bank introduces the new digital era with Backbase
Tirana Bank successfully launched a comprehensive omnichannel retail banking platform using Backbase's AI-native Banking OS. The platform, implemented in 12... months, offers digital banking services across mobile and web, enhancing customer experiences with features like online loan applications and real-time spending insights. This deployment, supported by Endava, positions Tirana Bank as a digital leader in Albania, leveraging Backbase's proven solutions for rapid and scalable digital transformation.
