Awario: Product updates, Customer stories, and Insights | 2026 Cuspera

Hilton uses Awario for social listening to improve customer experience and marketing. The brand receives about 1,500 Twitter mentions daily, mostly positive. Hilton responds to tweets in an average o...f 37.3 minutes, much faster than the 10-hour industry average. Their social team monitors all mentions, even untagged ones, and aims to resolve issues within 12 hours. This real-time engagement helps Hilton build strong relationships and protect its reputation.
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Awario helps Volterra find audiences and do competitor research. Volterra uses Awario for social media monitoring and brand tracking for clients. They measure share of voice and analyze online conver...sations about competitors. Awario's alerts help them filter out noise and focus on relevant mentions. Insights from Awario guide campaign strategies and show clients how competitors gain attention. Volterra exports audience data from Awario to use in Facebook campaigns.
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Awario helped RingBoost find new clients and improve customer loyalty. Before Awario, RingBoost used Google Alerts, which missed many social mentions. With Awario, RingBoost tracks their brand, compe...titors, and key people in real time. The tool delivers alerts straight to their inbox, helping them respond quickly and build better relationships. Awario also saves time, supports team collaboration, and helps RingBoost discover new marketing platforms and monitor media partnerships.
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Seraph used Awario to launch a digital campaign for The Independent Group. The challenge was to quickly build a strong online presence for a new political party. Seraph used Awario to track conversat...ions, measure sentiment, and find key trends on social media. On launch day, the site had 160,000 users and over half a million page views. Social media reach grew to millions and then billions, with mostly positive sentiment. Awario helped Seraph find influencers and manage campaign responses.
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Volterra uses Awario for social media monitoring and competitor research. They track share of voice and brand mentions for their clients. Awario helps them refine alerts to focus on relevant conversa...tions and eliminate noise. Volterra uses insights from Awario to guide client strategies, such as encouraging branded research and targeting audiences at events. The tool helps Volterra deliver valuable reports and audience data to their clients.
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Awario helped GivingTuesdayNL track and monitor the hashtag #GivingTuesdayNL on social media. The team used Awario to follow mentions, engage with posts, and reply directly from the dashboard. Awario...'s reporting showed that 250+ charities mentioned the hashtag, and the campaign reached 1.6K mentions with a reach of 13.5 million. The tool also helped the team connect with media and enabled real-time engagement during a live event. Awario saved the team time and made it easy to measure the campaign's impact.
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