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Hospitality Case Studies and Customer Success Stories with Atiom
Accor Group
- Hospitality
Atiom helped Accor Group rebuild guest loyalty after the pandemic. Accor Group used Atiom’s mobile-first platform to train frontline hotel... staff on loyalty programs. The solution delivered bite-sized, localized content and used gamification to boost engagement. In 5 months, Accor Group saw a 28% increase in loyalty recruitment, 60% growth in loyalty training knowledge, and logged over 60,000 training and communication hours. Employees found the app easy to use and engaging.
Atiom helped Westin Nanjing improve guest satisfaction and employee engagement. The hotel struggled with low guest satisfaction, lack of performance... data, and disengaged staff. Atiom's mobile-first platform tracked performance, identified knowledge gaps, and digitized training. Westin Nanjing rose from #26 to #1 in guest satisfaction among Westin hotels in Asia. The hotel logged over 1.2 million engagement touchpoints and saw 3x growth in upselling and a 1.7% increase in revenue.
Atiom helped The Executive Centre improve employee development by localizing training content and using gamification and rewards. Before Atiom, TEC... struggled with standardizing training and tracking employee progress. With Atiom, TEC delivered over 2 million bite-sized content pieces and achieved a 99% average assessment score. Employees logged about 300,000 active sessions and 7,500 hours on the platform. Atiom enabled real-time feedback, better communication, and higher engagement across regional teams.
Food & Beverages Case Studies and Customer Success Stories with Atiom
Compass Group Singapore
- Food Services
Atiom helped Compass Group Singapore cut lost-time injuries by 50% in one year. Before Atiom, all training was manual and... face-to-face, making it hard to update frontline teams and keep them engaged. With Atiom, Compass Group digitized training, sent daily updates, and tracked performance. The team saved 56% of training prep and admin time each week. In less than six months, employee engagement rose and staff asked for more training.
Real Estate Case Studies and Customer Success Stories with Atiom
Nan Fung Group
- Real Estate
Atiom helped Nan Fung Group boost employee engagement and safety. The company faced challenges with disengaged teams, poor communication, and... lack of data for tracking. Atiom delivered daily briefs, SOPs, and training in bite-sized formats. The solution improved communication and kept employees updated in real time. Nan Fung Group saw a 102% improvement in service knowledge, a 92% engagement rate, and a 95% activity rate after 4 years.
Singapore’s hospitality industry needs technology without losing its human touch: Atiom CEO
Atiom CEO Matt Spriegel discusses the need for technology in Singapore's hospitality sector to enhance rather than replace human interaction. Atiom, which uses... AI and gamification for workforce training, expanded its partnership with Accor in 2025. The focus is on balancing operational efficiency with personalized guest experiences, crucial for maintaining high service standards.
