AnywhereNow Overview

AnywhereNow enhances contact center operations by integrating AI-powered tools directly with Microsoft Teams. This integration addresses communication challenges and boosts agent productivity by providing seamless access to essential resources within a familiar platform. The solution is tailored for businesses seeking to optimize customer interactions and streamline workflows. By leveraging AI, AnywhereNow allows for more efficient handling of customer inquiries, reducing response times and improving satisfaction. This strategic approach positions businesses to achieve higher ROI through improved operational efficiency and customer engagement.

Use Cases

Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using AnywhereNow.

Other use cases:

  • Advertisement
  • Collaboration
  • Competitive Intelligence
  • Communication Management
  • Content Sharing
  • Conference Call Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AnywhereNow.

Other priorities:

  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

AnywhereNow Use-Cases and Business Priorities: Customer Satisfaction Data

AnywhereNow works with different mediums / channels such as Phone Calls. Chat. Skype etc.

AnywhereNow's features include Recording, Bot, Personalization, etc. and AnywhereNow support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also AnywhereNow analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent...." Peer review from Anywhere365

Peer review evidence (same sources as the product rating summary)

"...Call and Chat recording for agent quality assurance...." Customer care
"...Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations...." Peer review from Workstreampeople
"...Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience...." Peer review from Workstreampeople

AnywhereNow, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Anywhere365 enhances communication and saves time and money with its cloud-based contact center for Microsoft Teams. Customers are delighted by its seamless integration.

Popular Business Setting

for AnywhereNow

Top Industries

  • Information Technology and Services
  • Medical Practice
  • Hospital & Health Care

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

AnywhereNow is popular in Information Technology And Services, Medical Practice, and Hospital & Health Care and is widely used by Large Enterprise, Enterprise, and Small Business.

AnywhereNow Customer wins, Customer success stories, Case studies

What makes AnywhereNow ideal for Call Recording?

What solutions does AnywhereNow provide for Engagement Management?

What solutions does AnywhereNow provide for Contact List Management?

How does AnywhereNow address your Collaboration Challenges?

11 buyers and buying teams have used Cuspera to assess how well AnywhereNow solved their Contact Center Software needs. Cuspera uses 481 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

VodafoneZiggo - Telecommunications - Telecommunications

VodafoneZiggo used Deepdesk's AI-powered Virtual Assistant to help human agents answer customer questions faster. Over 30% of live agent conversations were automated. Top agents saw a 15% drop in ave...rage handling time. The company saved 70,000 agent hours. Customer and agent satisfaction improved. Costs went down while conversation quality went up.

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Vattenfall - Utilities - Utilities

Vattenfall used Deepdesk’s AI-powered Agent Assist to shift customer service from voice to WhatsApp chat. They increased WhatsApp inquiries from 10% to 50% in one year, a 500% jump. Agents handled mo...re chats per hour, rising from eight to ten. Customer and employee satisfaction improved, with a Net Promoter Score of +40 in 2021. Deepdesk’s features helped agents answer faster and more consistently, especially during busy times.

Read on →
 

University of Cape Town - Education - Education

University of Cape Town needed to improve communications for over 35,000 students and staff. Their old on-premise system was holding them back, and they could not buy new technology. They switched to... a cloud solution integrated with Microsoft Teams. This let them use what they already had and move to new tools fast. The university grew from 3 to 40 call centers. Service for students and staff improved quickly.

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Rabobank - Banking - Banking

Rabobank needed to move over 400 agents in 10+ countries from Skype for Business. Their internal contact centers were overloaded, and external centers lacked advanced call routing. They used Microsof...t Teams with AnywhereNow for a phased global rollout. Now, 60 contact centers in EMEA and AMER regions have advanced omnichannel routing, reporting, and recording. The solution improved dialogue handling and met local regulations.

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Swarovski - Consumer Goods - Consumer Goods

Swarovski needed a contact center solution that fit into its digital environment and improved customer service. The company chose AnywhereNow for its seamless integration with ServiceNow and strong A...I features. Swarovski migrated its digital operations to the cloud, using SaaS tools to boost efficiency. Agents now trigger calls and access data directly from their interface, reducing complexity. AI features like call summaries and sentiment analysis help agents work better and improve customer satisfaction.

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OGD IT Services - Information Technology And Services - Information Technology and Services

OGD IT Services needed a better way to manage service desk communications for 35,000 users. Their old system made it hard to route calls and track performance. AnywhereNow gave them smart call routin...g and real-time analytics. The platform integrated with Microsoft tools and improved stability. OGD now handles more requests, works faster, and delivers better customer service.

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lightning

Peers used AnywhereNow for call recording and engagement management

AnywhereNow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Custom Reports

4.47/5 ★

Read Reviews (46)
Analytics

4.33/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Custom Reports

4.47/5 ★

Read Reviews (46)
Analytics

4.33/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for AnywhereNow

Overall Risk Meter

Low Medium High

Top Failure Risks for AnywhereNow

AnywhereNow News

M&A

Bregal Milestone-backed Anywhere365 snaps up Tendfor - PE Hub

Anywhere365, supported by Bregal Milestone, has acquired Tendfor.

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M&A

Anywhere365 Announces its Acquisition of Tendfor

Anywhere365 has acquired Tendfor and offers solutions like Microsoft Teams Contact Center, Attendant Console, and integrations with platforms like Salesforce and ServiceNow. They provide omnichannel communication and dialogue management for customer communications.

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Product

Cutting the complexity of contact centres with Anywhere365 Dialogue Cloud - Technology Record

Anywhere365 Dialogue Cloud simplifies contact center operations by reducing complexity.

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AnywhereNow Profile

Company Name

AnywhereNow

Company Website

https://anywhere.now/

HQ Location

VAN NELLEWEG 1413, ROTTERDAM, ZH 3044 BK, NL

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

PRIVATE