AnywhereNow Overview

AnywhereNow enhances contact center operations by integrating AI-powered tools directly with Microsoft Teams. This integration addresses communication challenges and boosts agent productivity by providing seamless access to essential resources within a familiar platform. The solution is tailored for businesses seeking to optimize customer interactions and streamline workflows. By leveraging AI, AnywhereNow allows for more efficient handling of customer inquiries, reducing response times and improving satisfaction. This strategic approach positions businesses to achieve higher ROI through improved operational efficiency and customer engagement.

Use Cases

Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using AnywhereNow.

Other use cases:

  • Advertisement
  • Collaboration
  • Competitive Intelligence
  • Communication Management
  • Content Sharing
  • Conference Call Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using AnywhereNow.

Other priorities:

  • Enter New Markets Internationally Or Locally
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AnywhereNow Use-Cases and Business Priorities: Customer Satisfaction Data

AnywhereNow works with different mediums / channels such as Phone Calls. Chat. Skype etc.

AnywhereNow's features include Recording, Bot, Personalization, etc. and AnywhereNow support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also AnywhereNow analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent...." Peer review from Anywhere365

Peer review evidence (same sources as the product rating summary)

"...Call and Chat recording for agent quality assurance...." Customer care
"...The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. ..." Omnichannel Contact Center Solutions
"...Anywhere365 intelligently routes dialogues to the best agent, knowledge worker or employee, ensuring customers enjoy first contact resolution of their issues. ..." Communications routing effectiveness

AnywhereNow, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Anywhere365 enhances communication and saves time and money with its cloud-based contact center for Microsoft Teams. Customers are delighted by its seamless integration.

Popular Business Setting

for AnywhereNow

Top Industries

  • Information Technology and Services
  • Medical Practice
  • Hospital & Health Care

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

AnywhereNow is popular in Information Technology And Services, Medical Practice, and Hospital & Health Care and is widely used by Large Enterprise, Enterprise, and Small Business.

AnywhereNow Customer wins, Customer success stories, Case studies

How can AnywhereNow optimize your Call Recording Workflow?

What benefits does AnywhereNow offer for Engagement Management?

How does AnywhereNow facilitate Contact List Management?

How does AnywhereNow address your Collaboration Challenges?

11 buyers and buying teams have used Cuspera to assess how well AnywhereNow solved their Contact Center Software needs. Cuspera uses 481 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Swarovski - Consumer Goods - Large

Wattens, Austria

Swarovski needed a contact center solution that worked with its digital tools. AnywhereNow integrated with ServiceNow, letting agents trigger calls and access data easily. The migration to a cloud-fi...rst environment enabled SaaS solutions and improved agent efficiency. AI features like call summaries and sentiment analysis will further boost customer service. Microsoft Teams is now the standard for collaboration across global teams.

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OGD IT Services - Information Technology And Services - Medium

Delft, Netherlands

AnywhereNow helped OGD IT Services manage service desk communications for 35,000 users. OGD struggled with routing calls and tracking performance as their client base grew. AnywhereNow integrated wit...h Microsoft tools to enable smart call routing and centralized management. The cloud-based platform improved stability and gave managers real-time analytics. OGD saw better efficiency and customer experience with scalable, intelligent service desk operations.

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Rabobank - Banking - Very Large

Utrecht, Netherlands

Rabobank needed to move over 400 agents in 10+ countries from Skype for Business. Their internal contact centers were overloaded, and external centers lacked advanced call routing. AnywhereNow and Mi...crosoft Teams enabled a phased global rollout for 60 contact centers. The solution improved omnichannel routing, reporting, and recording. Rabobank now handles dialogue more efficiently and meets local regulations.

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Leicestershire County Council - Government Administration - Large

Leicester, UK

Leicestershire County Council used AnywhereNow Dialogue Management to modernize 20+ contact centers in four weeks. Smart IVRs and self-service options cut calls routed to agents by 30-70%. Webchat re...duced abandonment rates to 3% and replaced email for IT support. Integration with Injixo WFM and Microsoft Teams unified communications and improved efficiency. Real-time insights from Dialogue Studio helped raise customer service standards.

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Mazda - Automotive - Large

Hiroshima, Japan

AnywhereNow helped Mazda modernize its legacy systems and bring call centers in-house. Mazda used Dialogue Studio to connect business systems and integrate with their CRM. This enabled intelligent ro...uting and brought more reps online. Mazda leveraged its Microsoft ecosystem investment. The project saved Mazda $1.8M USD.

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Haag Wonen - Real Estate - Medium

The Hague, Netherlands

Haag Wonen needed to replace their Skype telephony system as support ended. Their old contact center could not meet their needs. They switched to AnywhereNow, integrated with Microsoft Teams. This le...t them keep using Microsoft tools and avoid workflow disruption. The move also helped them improve their hybrid work environment.

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lightning

Peers used AnywhereNow for call recording and engagement management

AnywhereNow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Custom Reports

4.47/5 ★

Read Reviews (46)
Analytics

4.33/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Custom Reports

4.47/5 ★

Read Reviews (46)
Analytics

4.33/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for AnywhereNow

Overall Risk Meter

Low Medium High

Top Failure Risks for AnywhereNow

AnywhereNow News

M&A

Bregal Milestone-backed Anywhere365 snaps up Tendfor - PE Hub

Anywhere365, supported by Bregal Milestone, has acquired Tendfor.

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M&A

Anywhere365 Announces its Acquisition of Tendfor

Anywhere365 has acquired Tendfor and offers solutions like Microsoft Teams Contact Center, Attendant Console, and integrations with platforms like Salesforce and ServiceNow. They provide omnichannel communication and dialogue management for customer communications.

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Product

Cutting the complexity of contact centres with Anywhere365 Dialogue Cloud - Technology Record

Anywhere365 Dialogue Cloud simplifies contact center operations by reducing complexity.

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AnywhereNow Profile

Company Name

AnywhereNow

Company Website

https://anywhere.now/

HQ Location

VAN NELLEWEG 1413, ROTTERDAM, ZH 3044 BK, NL

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

PRIVATE