Algoworks: Product updates, Customer stories, and Insights | 2026 Cuspera

Algoworks redesigned AAA’s Emergency Roadside Service digital request experience. Members faced login friction, geolocation issues, and unclear steps, leading to abandoned requests. The new mobile-fi...rst solution improved authentication, geolocation, and status updates. AAA saw a 70% decrease in tow truck cancellations and now handles over 27 million roadside requests annually. The streamlined process reduced support calls and built member trust in digital self-service.
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Algoworks helped a Washington DC based e-commerce firm improve their customer support services. The firm wanted to integrate their Salesforce CRM with their existing telephony system. Algoworks propo...sed a solution using OpenCTI tools to integrate Salesforce with the Fonality telephony service. This integration allowed the firm to better connect with their 70 million customers by streamlining their lead tracking and call management processes.
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Algoworks identified that Salesforce's Opportunities Manager was not user-friendly and lacked innovative features. To address this, they developed the Algoworks Opportunities Manager (AWOM), a native... Salesforce app. The app provides a pipeline view for opportunities, allowing users to see and manage them easily. Users can drag and drop opportunities to change their state, and vital details are visible at a glance. This solution improved the user experience and efficiency in managing sales opportunities.
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An American telecommunication giant needed a unified platform to manage workflow and business communication services. They used SharePoint and Microsoft 365 for content management and proposal genera...tion but wanted a single solution to streamline processes. Algoworks integrated SharePoint and Office365 with Salesforce to create a custom proposal generation solution. This included a user-friendly portal using Salesforce.com and Visualforce, allowing agents to access and manage data efficiently.
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My Job Angel is an iOS job search app built for Net Journey LLC. The app reduced duplicate job postings by over 70%. Job seekers now find matches twice as fast. Users save search preferences and see ...only relevant jobs. The app launched in just four months. It delivers a simple, mobile-first experience for job seekers.
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Algoworks built a centralized DevOps performance platform for a global automotive manufacturer. The company unified data from 70+ scrum teams and over 20 microservice KPIs into one dashboard. Leaders... gained real-time insights, automated reporting, and faster decision-making. Deployment speed increased and incident resolution times dropped. Teams now track delivery health consistently, improving pipeline quality and system stability.
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