Acoustic Experience Analytics Overview

Acoustic-Experience-Analytics transforms user behaviors into actionable insights with session replay, heatmaps, and journey funnels. Hidden sentiments are uncovered to see what truly works.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Rating And Review Management, as the business use cases that they have been most satisfied with while using Acoustic Experience Analytics.

Other use cases:

  • Social Media Analytics
  • Conversion Management
  • Customer Feedback Management
  • Capturing Leads
  • Personalized Marketing
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Acoustic Experience Analytics.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
See all business priorities See less business priorities

Acoustic Experience Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Acoustic Experience Analytics works with different mediums / channels such as Website. and Mobile.

Acoustic Experience Analytics's features include Alerts: Popups & Notifications. and Acoustic Experience Analytics support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Acoustic Experience Analytics analytics capabilities include Custom Reports, and Analytics.

Reviews

"Acoustic does not just help you implement: they serve as trusted advisors that help you meet your business goals. We greatly value our partnership with Acoustic — particularly the opportunities to connect with our industry peers via Experience Analy...tics user groups, which have given us some exciting new ideas about how to use the solution." - Gabriela Mercer

Peer review evidence (same sources as the product rating summary)

"...Self-service banking has emerged as a popular means of engaging with retail banks due to the convenience it ... ..." Customer Experience MarTech Solution
"...Tealeaf really helped me to grow in the field of business analysis and increased efficiency of our work...." Peer review by Administrator
"...- Acoustic Experience Analytics (formerly Tealeaf) clients average 196% ROI, conversion rate increases of +3.6% web and +2.5% mobile; and customer retention rate increases of +1.6% web and +2.5% mobile, per a Forrester Total Economic Impact study...." Peer review

Acoustic Experience Analytics, belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Acoustic Experience Analytics

Top Industries

  • Apparel & Fashion
  • Health, Wellness and Fitness
  • Telecommunications

Popular in

  • Enterprise
  • Small Business
  • Mid Market

Acoustic Experience Analytics is popular in Apparel & Fashion, Health, Wellness And Fitness, and Telecommunications and is widely used by Enterprise, Small Business, and Mid Market.

Acoustic Experience Analytics Customer wins, Customer success stories, Case studies

What Are the key features of Acoustic Experience Analytics for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Acoustic Experience Analytics solved their Conversion Rate Optimization needs. Cuspera uses 233 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Acoustic Experience Analytics testimonial

Gabriela Mercer

Manager eCommerce and Marketing analytics

Roots

Acoustic does not just help you implement: they serve as trusted advisors that help you meet your business goals. We greatly value our partnership with Acoustic — particularly the opportunities to connect with our industry peers via Experience Analytics user groups, which have given us some excitin...g new ideas about how to use the solution.

Testimonial By Gabriela Mercer
CUSTOMERS TESTIMONIALS
Acoustic Experience Analytics testimonial

Gabriela Mercer

Manager eCommerce and Marketing analytics

Roots

Acoustic does not just help you implement: they serve as trusted advisors that help you meet your business goals. We greatly value our partnership with Acoustic — particularly the opportunities to connect with our industry peers via Experience Analytics user groups, which have given us some excitin...g new ideas about how to use the solution.

Testimonial By Gabriela Mercer
 

SportPursuit - Retail - Medium

London, UK

Acoustic Campaign helped SportPursuit deliver 45 million personalized emails each month. The retailer used targeted campaigns and automation to boost sales, with 85% of revenue coming from email subs...cribers. Sales tripled over five years and rose 50% in 2020. SportPursuit achieved high customer retention and engagement by sending relevant offers daily. A small team managed over 150 campaigns efficiently using advanced personalization features.

 

Shubert Ticketing - Entertainment - Medium

New York, USA

Shubert Ticketing used Acoustic Analytics to spot and fix customer struggles on its ticketing sites nearly twice as fast as before. The platform helped identify and resolve technical errors that bloc...ked sales, saving revenue that would have been lost. Session replays allowed the team to quickly diagnose checkout issues and improve user experience. Shubert Ticketing avoided the cost and complexity of managing an in-house analytics platform. The company now uses data to prioritize site improvements and boost conversion rates.

 

National Theatre - Entertainment - Large

London, UK

Acoustic Campaign helped National Theatre boost conversion rates by 75% using webtracking emails. The team used segmentation and dynamic content to target audiences based on behavior and geography. S...ocial advertising ROI increased by 113% and open rates for webtracking emails rose by 53%. The cost per action for acquisition dropped by 45%. National Theatre now delivers more relevant messages and improved customer journeys across channels.

 

PayPal - Financial Services - Very Large

San Jose, USA

Acoustic helped PayPal save millions of dollars in conversions. PayPal used Tealeaf by Acoustic to find and fix customer experience issues fast. The solution gave PayPal visibility into user struggle...s across all devices and channels. PayPal boosted transactions per customer and improved customer experience KPIs. The analytics platform let PayPal resolve problems quickly and keep users happy.

 

Republic Services - Environmental Services - Very Large

Phoenix, USA

Acoustic Experience Analytics helped Republic Services fix online bill payment issues. Over 18,000 customers had trouble paying bills, causing $1.8 million in lost revenue. The tool let the team see ...user sessions and pinpoint errors fast. Call center traffic dropped by 20% in three months. IT saved four hours per QA ticket by troubleshooting more efficiently.

 

RIU Hotels & Resorts - Hospitality - Very Large

Palma de Mallorca, Spain

RIU Hotels & Resorts used Acoustic Tealeaf to improve their website experience. They cut response times to detect anomalies by over 50%. The team reduced situation analysis efforts by 30%. Tealeaf he...lped them spot and address 3% of web traffic as anomalous. The platform enabled real-time monitoring, fraud detection, and better customer insights. This led to smoother booking and higher conversion rates.

lightning

Peers used Acoustic Experience Analytics for engagement management and competitive intelligence

Acoustic Experience Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (11)
Custom Reports

4.61/5

Read Reviews (47)
Analytics

4.58/5

Read Reviews (58)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (11)
Custom Reports

4.61/5

Read Reviews (47)
Analytics

4.58/5

Read Reviews (58)

Software Failure Risk Guidance

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for Acoustic Experience Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Acoustic Experience Analytics

Acoustic.co News

Product

Acoustic adds native commerce integrations | Acoustic

Acoustic has launched native, bi-directional integrations with Shopify, WooCommerce, and BigCommerce within its Acoustic Connect platform. These integrations enable real-time data sync for product catalogs, customer profiles, and order events, enhancing ecommerce marketers' ability to act on customer intent signals. This development supports large-scale, omnichannel marketing efforts, providing a competitive edge in customer engagement and revenue generation.

Product

Acoustic Launches Native Integrations with Leading Commerce Platforms

Acoustic has launched native, bi-directional integrations with Shopify, WooCommerce, and BigCommerce within its Acoustic Connect platform. These integrations enable real-time data synchronization, providing ecommerce marketers with comprehensive customer insights and enhancing marketing agility. Key features include real-time catalog sync, behavioral signal transformation, and unified journey orchestration, empowering brands to engage customers with precision.

Acoustic.co Profile

Company Name

Acoustic.co

Company Website

https://www.acoustic.com/

HQ Location

New York, NY 10016, US

Employees

1001-5000

Social

Financials

PRIVATE